User's Manual

42 | CHAPTER 5 – TROUBLESHOOTING
99-00724-00 REV C0
Mac-Specific Problems
Symptom Solution
At startup, a dialog box appears telling
you that either the driver failed to load or
the tablet preferences have not yet been
created.
• The pen display tablet was not
detected at startup. Make sure the
USB interface cable is securely
connected to an active USB port on
your computer or to a USB hub. Make
sure that the pen display power LED is
on. If this does not correct the problem,
see Troubleshooting on page 38.
• From the GO menu, select the
UTILITIES folder and launch the
SYSTEM PROFILER. Select USB from
the HARDWARE section of the
CONTENTS list. Your USB pen display
model should be listed.
• If a pen display model is not listed,
check the pen display’s USB cable
connection or try plugging the pen
display into a different USB port.
• If you are still having problems, go to
the UTILITIES folder, open the DISK
UTILITY program, and run REPAIR
DISK PERMISSIONS from the FIRST
AID tab. If this does not help, contact
your technical support representative.