Installation Guide

Troubleshooting
Page 51
Windows-specific problems
Macintosh-specific problems
After changing right- and
left-handed settings in the
computer’s mouse control
panel, the pen tip no longer
functions properly.
Restart Windows for your Wacom tool settings to be correctly
recognized.
At startup, a dialog box
appears telling you that
either the driver failed to
load or the tablet
preferences have not yet
been created.
The pen display tablet was not detected at startup. Check that the
USB interface cable is securely connected to an active USB port on
your computer. Make sure also that Cintiq’s power light is on and is
glowing blue. If your pen display tablet is plugged into a USB hub,
make sure the hub is connected and active. If this does not correct
the problem, see Troubleshooting on page 41.
From the GO menu, select the UTILITIES folder and launch the SYSTEM
PROFILER. Select USB from the HARDWARE section of the CONTENTS
list. A Wacom USB pen display tablet model should be listed. If a
pen display tablet model is not listed, check the pen display’s USB
cable connection or try plugging the pen display into a different USB
port.
If this does not help, contact Wacom for Technical Support.
See Technical support options on page 52.
Inkwell does not work
correctly with Cintiq.
There may be a problem with the Inkwell preferences. Remove the
damaged preference files as follows. They will be recreated when
you enable handwriting recognition.
1. From the Apple menu, choose SYSTEM PREFERENCES. From the
System Preferences menu, choose SHOW ALL and select INK.
Then turn off handwriting recognition.
2. From the GO menu, choose your HOME. Open the LIBRARY and
PREFERENCES folders. Then remove the following preferences:
• com.apple.ink.framework.plist
• com.apple.ink.inkpad.plist
• com.apple.ink.inkpad.sketch
3. Go back to SYSTEM PREFERENCES and INK, and then enable
handwriting recognition.
4. Test the Inkwell function using your Wacom pen display tablet
and pen.
5. If this procedure does not resolve your problem with Inkwell,
contact Apple Support for further assistance. Wacom is not the
software manufacturer for Inkwell and we are limited in our
abilities to support a third-party software application.
Cintiq20WSX_Manual.fm Page 51 Monday, January 15, 2007 9:23 AM