User's Manual

HAVING TROUBLE?

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RESOLVING SOFTWARE CONFLICTS

If you are troubleshooting and found no problems with the tablet hardware, or if the WACOM TABLET icon

appears with a red X through it when starting your computer, follow the steps below to locate a possible

software conﬂict. (A red X through the W

ACOM TABLET icon means the Wacom tablet driver failed to load

properly.)

Using the Extensions Manager

To use the Extensions Manager to resolve a software conﬂict:

1. Restart your computer with the SHIFT key held down. When the system has fully booted, release the

HIFT key. Then from the Apple menu choose CONTROL PANELS and EXTENSIONS MANAGER.

2. From the S

ELECTED SET drop-down menu, select the SYSTEM BASE extension set.

3. Place a checkmark next to the W

ACOM TABLET driver in the list of CONTROL PANELS. You will be

prompted to create a duplicate set. Give the set a name, such as “test”. Then again select the W

ACOM

ABLET item and restart your computer.

4. If the system starts up successfully with the W

ACOM TABLET item active, open the Extensions Manager.

Turn on three of the disabled items and restart. Repeat this process until all items are on or until the

system crashes.

5. If the system crashes again, restart the computer with the spacebar held down (this will bring up the

XTENSIONS MANAGER). The conﬂicting item is most likely one of the most recently enabled items.

6. Now turn off one or two of the items that appear to be the problem.

7. Repeat this process as necessary until you ﬁnd the offending INIT. If the conﬂicting item is not

required, leave it disabled. Otherwise, check if an updated version is available or contact Wacom

Technical Support.