User's Manual

HAVING TROUBLE?
Page 87
Contents
Index
TROUBLESHOOTING TABLES
If you encounter problems with your Graphire tools or tablet, refer to the following tables. Your problem
may be described here, and you can try the solution offered. Be sure you refer to the Read Me file for the
latest troubleshooting information.
USB TABLET PROBLEMS
GENERAL PR
OBLEMS
USB TABLET PROBLEMS
The computer does not have
an available USB port.
Check if there is an available USB port on a USB hub device. If none
are available you will need to add a USB hub.
The tablet status LED is off. Verify that your tablet’s USB cable is properly connected to an active
USB port. If you are connecting to a USB hub device, make sure the
hub is connected to an active USB port and that the hub is active.
Refer to T
esting USB Tablets for instructions.
Graphire Pen only works in
mouse mode and pressure
does not function.
If you are using an iMac, install the iMac Firmware Update and iMac
Update 1.1 located on the Graphire CD. Then install the Graphire
software.
If the driver failed to load, see Resolving Softw
are Conflicts. If it was
not installed, double-click on the I
NSTALL icon (located on the Graphire
Tablet CD), and complete the software installation.