User`s manual

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MACINTOSH-SPECIFIC PROBLEMS

At startup, a dialog box

appears telling you that either

the driver failed to load or the

tablet preferences have not yet

been created.

The tablet was not detected at startup. Make sure the USB interface

cable is securely connected to the tablet and to an active USB port on

your computer. Make sure also that a tablet status LED is illuminated.

If your tablet is plugged into a powered USB hub, make sure the hub is

connected and active.

From the G

O menu, select the UTILITIES folder and launch the SYSTEM

ROFILER. Select USB from the HARDWARE section of the CONTENTS list.

A Wacom USB tablet model should be listed. If a tablet model is not

listed, check the USB tablet cable connection or try plugging the tablet

into a different USB port.

If this does not help, contact Wacom for Technical Support.

See technical support options

You suspect the tablet

preferences may be corrupted,

or want to make certain that all

settings are at their factory

defaults.

Delete the tablet preferences. First open the main A

PPLICATIONS folder.

Then open the W

ACOM TABLET folder and run the REMOVE WACOM

ABLET utility.

• Single user. When the utility starts, select C

URRENT USER and click

on the R

EMOVE button. Log out, then log back in. When the tablet

driver loads it will create a new preferences file with the factory

defaults.

• Multiple users. When the utility starts, select A

LL USERS and click

on the R

EMOVE button. Log out, then log back in. When the tablet

driver loads it will create new preferences files with the factory

defaults.

If you had previously backed up your preference file, you can quickly

restore the tablet preferences for the C

URRENT USER or ALL USERS by

clicking on the R

ESTORE... button within the utility.

Note: Do not manually remove the W

ACOM TABLET.PREFPANE file from

the main L

IBRARY PREFERENCEPANES folder. This file is only to be

removed when uninstalling the tablet software driver, and then only

when using the R

EMOVE WACOM TABLET utility.