Warranty Manual

Wacom Intuos Pro Pens
LIMITED WARRANTY
(U.S.A. AND CANADA)
Valid for and only applies to products purchased and used inside the United States and its territories and in Canada.
WHO MAY USE THIS WARRANTY?
Wacom Co., Ltd. ("Wacom") extends this limited warranty to the original consumer purchaser only. It does not extend to any
subsequent owner or other transferee of the product.
WHAT DOES THIS WARRANTY COVER?
This limited warranty covers defects in materials and workmanship of Wacom products, except for excluded products described
below, for a period of one (1) year from the date of original retail purchase (the “Warranty Period”), as evidenced by a copy of
the receipt and registration with Wacom within 30 days of purchase.
WHAT IS EXCLUDED FROM THIS WARRANTY?
Software and consumable items such as the battery, pen cartridges, tablet surface sheet and nibs are excluded from this limited
warranty. In addition, this limited warranty does not cover any damage due to: accident, abuse, misuse, negligence, or
unauthorized modification or repair of the product, or if it has been handled or stored other than in accordance with Wacom’s
storage instructions.
WHAT ARE THE REMEDIES UNDER THIS WARRANTY?
Wacom’s sole obligation and entire liability under this limited warranty shall be, at Wacom’s option, either the repair or
replacement of the defective product or parts thereof of which Wacom is notified during the Warranty Period; provided,
however, that you are responsible for (i) the cost of transportation of the product to the designated service location and (ii) any
loss or damage to the product resulting from such transportation. Wacom will pay for return shipping by United Parcel Service
or by an equivalent service as chosen by Wacom.
HOW CAN YOU OBTAIN WARRANTY SERVICES?
Upon discovery of a defect in a covered product within the Warranty Period, you should contact Wacom Technical Support via
telephone, email, or fax to obtain an RMA (Return Merchandise Authorization) number and instructions for shipping the product
to a service location designated by Wacom.
To obtain Warranty service, contact:
Wacom Customer Care Center
Phone: 1-855-MY-WACOM (699-2266)
Email Inquiry form: www.wacom.com
You should send the product, shipping charges prepaid, to the designated service location, accompanied by the RMA, your
name, address and telephone number, proof of purchase date, and a description of the defect.
DISCLAIMER; LIMITATION OF LIABILITY
Any descriptions, drawings, specifications, samples, models, bulletins, or similar material, used in connection with the sale of
the product, shall not be construed as an express warranty that the product will conform or comply with your requirements.
EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE, THERE ARE NO OTHER WARRANTIES MADE BY WACOM
ON ANY COVERED PRODUCT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY WACOM, ITS DEALERS,
DISTRIBUTORS, AGENTS, OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF
THIS WARRANTY, AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND
COUNTRY TO COUNTRY. WACOM LIMITS THE DURATION OF ANY LEGALLY IMPLIED WARRANTIES INCLUDING
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF
WACOM'S EXPRESS WARRANTY. SOME STATES AND COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. NEITHER WACOM NOR ANYONE
ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THIS PRODUCT SHALL BE
LIABLE FOR ANY DIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION AND THE LIKE) ARISING OUT OF
THE USE OF OR INABILITY TO USE SUCH PRODUCT, EVEN IF WACOM HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. SOME STATES AND COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
In the event that any of the above limitations are held unenforceable, Wacom's liability for any damages to you or any party
shall not exceed the purchase price you paid, regardless of the form of any claim. This limited warranty is governed by the laws
of the United States of America and the State of Oregon. This limited warranty is valid for and only applies to products
purchased and used inside the United States (and its territories or possessions) or Canada.
CONTACT US
Should you have any questions about this limited warranty, or if you desire to contact Wacom for any reason, please contact us
in writing:
Wacom Technology Corporation
1455 NW Irving Street Suite 800
Portland OR 97209
USA
LIMITED WARRANTY
(CENTRAL AMERICA, SOUTH AMERICA AND THE CARIBBEAN)