Contents Index 88 TROUBLESHOOTING If you are having trouble, Wacom recommends you do the following: 1. If the tablet driver failed to load properly, first perform the recommended action in any error message that may appear on your screen. If that does not solve the problem, review the troubleshooting procedures in this chapter. 2. Look in the troubleshooting tables. Your problem may be described there and you can try the solution offered. 3.
Contents Index 89 TESTING YOUR TABLET 1. Turn on your computer and wait until the system has fully loaded. 2. Check the USB connection. A tablet status LED should glow whenever the tablet is properly connected and your computer has registered it as a USB device. If not: • Make sure the tablet USB cable is securely connected to an active USB port on your computer. • Check the tablet USB cable for damage.
Contents Index 90 4. Check pen input. If the tablet driver does not load properly, pen input will not be available. (You will be able to use the pen tip to move the screen cursor and click, but there will be no other pen functionality.) Install the tablet driver software. • Move your pen across the tablet active area. The screen cursor should move in the corresponding direction on your monitor or display screen. • Press the pen tip against the surface of the tablet. A status LED should brighten.
Contents Index 91 TESTING CONTROLS AND INPUT TOOLS If your input tools or tablet controls do not work as you expect, it is a good idea to first check the assigned functions or reset them to their default conditions. You will also want to do this if you have a touchsensitive tablet model and encounter problems with touch. A quick way to return a tool to its default condition is to remove it from the control panel TOOL list. Do this by selecting the tool and clicking on the TOOL list [ – ] button.
Contents Index 92 TESTING THE EXPRESSKEYS 1. With the DIAGNOSTICS dialog box open, observe the TABLET INFO column as you test each ExpressKey. Be sure to select the tablet unit you are testing from the TABLET INFO column. 2. Test the keys by pressing them one at a time. Each time you press a key, its number is shown next to the LEFT BUTTONS category. 3. When you are done, click the CLOSE button to exit the dialog box. Important: Some applications can override and control the ExpressKey functions.
Contents Index 93 TESTING A PEN 1. With the DIAGNOSTICS dialog box open, and while observing the POINTING DEVICE INFO column, bring your Intuos tool within 10 mm (0.4 inch) of the tablet active area. A value for PROXIMITY, the DEVICE NAME, DEVICE TYPE, and a DEVICE S/N (serial number) should be displayed. If you have more than one tablet connected to your system, be sure you have selected the TABLET for which you are testing your tools from the TABLET INFO column. 2.
Contents Index 94 TROUBLESHOOTING TABLES If you encounter problems with your Intuos tools or tablet, see the following tables. Your problem may be described here, and you can try the solution offered. Check the tablet Read Me file for the latest information updates. For additional information, visit the Wacom web site at http://www.wacom.com .
Contents The tablet is set to EXPRESSKEYS RIGHT (or EXPRESSKEYS LEFT), but at the log on screen the tablet seems to work upside down. When working in some applications, the ExpressKeys or Touch Ring perform a different function than what is set in the Wacom Tablet control panel. Index 95 Reinstall the tablet driver software and change the default orientation of the tablet. See configuring the tablet orientation. Some applications can override and control the ExpressKey and Touch Ring functions.
Contents The pen selects everything, will not stop drawing. The eraser selects everything or will not stop erasing. You notice a screen delay at the beginning of pen or inking strokes. You have to press hard with the pen when clicking, drawing, or writing. The pen tip does not function. Index 96 Open the Wacom Tablet control panel and go to the PEN tab. Move the TIP FEEL slider toward FIRM, or select CUSTOMIZE... and increase the CLICK: THRESHOLD setting.
Contents The pen side switch does not work. Index 97 Be sure you are using only a compatible pen or Wacom input device, such as the pen that shipped with Intuos5, or a Wacom accessory pen specified for use with Intuos5. Other pens may not function properly on the tablet. Be sure to press the side switch when the pen tip is within 10 mm (0.4 inch) of the tablet active area. Do this without pressing down on the pen tip.
Contents Index 98 TOUCH PROBLEMS Touch does not work. Touch does not seem to fully work. The screen cursor can be moved, but more complex actions or gestures do not work. The tablet does not reliably recognize multi-finger touch. Cannot zoom-in or zoom-out when working with Adobe Photoshop. Scrolling and panning gestures do not function correctly when working with Adobe Photoshop. Rotation gestures do not seem to work consistently, or not at all.
Contents Index 99 WIRELESS CONNECTION PROBLEMS The computer does not have an available USB port. After pressing the power button on the wireless module, the tablet status LED glows steadily for 4 seconds and then turns off. After turning on the wireless module, the status LED indicates good functionality but the screen cursor cannot be moved. A wireless connection has been made, but the tablet does not seem to work correctly.
Contents The tablet status LED does not illuminate after pressing the power button on the wireless module. Index 100 Try again. Then: 1. Verify the Wacom wireless receiver is properly connected to an active USB port. If connecting to a USB hub, make sure the hub is connected to an active USB port and that the hub is active. 2. Verify the Wacom wireless module is properly installed in the tablet. Press the power button to connect wirelessly. 3.
Contents Index 101 WINDOWS-SPECIFIC PROBLEMS You suspect the tablet preferences may be corrupted, or want to make certain that all settings are at their factory defaults. Use the Wacom Tablet Preference File Utility to work with preferences. Close any open applications. Click the START icon and select ALL PROGRAMS. Then select WACOM TABLET and WACOM TABLET PREFERENCE FILE UTILITY. • It is a good idea to first back up your tablet preferences.
Contents Index 102 MAC-SPECIFIC PROBLEMS At startup, a dialog box appears telling you that either the driver failed to load or the tablet preferences have not yet been created. The tablet was not detected at startup. If using a wireless connection: • Make sure the wireless connection is active. See battery and wireless connection status. • From the GO menu, select UTILITIES and launch the SYSTEM PROFILER. Select USB from the HARDWARE section of the CONTENTS list.
Contents You suspect the tablet preferences may be corrupted, or want to make certain that all settings are at their factory defaults. Index 103 Use the Wacom Tablet Utility to work with your preferences. Close any open applications. Open the main APPLICATIONS folder. Then open the WACOM TABLET folder and run the WACOM TABLET UTILITY. • It is a good idea to first back up your tablet preferences. In the Wacom Tablet Utility, select CURRENT USER or ALL USERS. Then click BACKUP... and follow the prompts.
Contents Index 104 TECHNICAL SUPPORT OPTIONS If you have a problem with your tablet, first check the tablet installation guide to be sure the unit is installed correctly. Then review the troubleshooting procedures. If you cannot find the answer in this manual, you may find updated information about your problem in the appropriate Read Me file for your platform (located on the Intuos installation CD). You can also visit www.wacom.
Contents Index 105 OBTAINING DRIVER DOWNLOADS Wacom periodically updates the tablet software driver to maintain compatibility with new products. If you are having a compatibility problem between Intuos and a new hardware or software product, it may be helpful to download a new software driver (when available) from the Internet. USA, Canada, Central and South America Worldwide Web: http://www.wacom.com Software updates Europe, Middle East and Africa Worldwide Web: http://www.wacom.
Contents Index 106 APPENDIX This section contains tips on caring for Intuos, instructions on how to uninstall the tablet software, information about digital inking, and more.
Contents Index 107 REPLACING THE PEN NIB To protect your tablet from scratching and for best performance, periodically replace your pen nibs. Important: Replace the pen nib before or when it looks like this: The pen nib (tip) will wear with normal use. Excessive pressure will cause it to wear sooner. Replace the nib when it gets too short or develops a flat point. 1. Unscrew the pen stand base to access the nib removal tool and replacement nibs.
Contents Index 108 3. Slide the end of the new nib straight into the barrel of the pen. Firmly push the nib until it stops. Nib Replace when 1 mm (1/25 inch) or less. Note: Stroke nibs are spring-loaded, providing additional tactile feedback when you are working with the Intuos pen or optional Airbrush. They are installed in the same manner as a standard pen nib. Warning: Choking hazard. Prevent children from swallowing the pen nib or side switch.
Contents Index 109 USING THE EXPRESS VIEW DISPLAY Rest your finger on an ExpressKey to activate the Express View display on your primary monitor. This display shows the current ExpressKey setting(s). • The ExpressKey you touch appears hi-lighted in the display. Move your finger along the ExpressKeys to hi-light other keys in the display. If an ExpressKey has been disabled, it will be shown as disabled or there may be no display for that key.
Contents Index 110 MANAGING PREFERENCES Use the Wacom tablet preferences utility to manage your tablet preferences for single or multiple users. Windows: First close any open applications. Then open the utility by clicking the START icon and selecting ALL PROGRAMS. Select WACOM TABLET and WACOM TABLET PREFERENCE FILE UTILITY. • To remove preferences for the current user, click REMOVE under MY PREFERENCES. • To delete preferences for multiple users, click REMOVE under ALL USER PREFERENCES.
Contents Index 111 INSTALLING MULTIPLE TABLETS Any tablet that has been detected on your system will appear as an icon within the Wacom Tablet control panel TABLET list. Select a tablet icon for which to customize tool and application settings. • The control panel will not launch unless a supported tablet is connected to the computer. • Settings can only be viewed or changed for an attached tablet. To add a new tablet, connect it to your computer.
Contents Index 112 USING APPLICATIONS INTEGRATED FOR TABLET CONTROL Some software applications may be designed to directly control ExpressKey or Touch Ring function(s). When working in an application that has been integrated in this manner, the ExpressKeys or Touch Ring may perform differently than the function that is set in the Wacom Tablet control panel.
Contents Index 113 IMPORTING EXPERT SETTINGS The import expert settings feature enables you to import customized Wacom Tablet control panel settings that have been specified in an XML (Extensible Markup Language) file. • Some software developers may create custom settings files which are specifically designed to provide optimum performance when using your Wacom product with their applications.
Contents Index 114 USING THE OPTIONAL AIRBRUSH AND ART PEN The optional Intuos Airbrush works like the Grip Pen, and includes a fingerwheel for additional control. Hold the Airbrush with your thumb and middle finger. The fingerwheel should be in a convenient location for you to roll it with your index finger. Tilt the Airbrush for a comfortable position that allows you to paint and draw with pressure sensitivity. You can simulate realistic airbrushing with the proper software support.
Contents Index 115 USING THE OPTIONAL INTUOS MOUSE The optional Intuos Mouse is cordless, battery free, and works on the Intuos tablet. Fingerwheel Can be rolled, or pressed for an additional button function. • Roll the fingerwheel to scroll in most windows and applications. Move the wheel forward to scroll up, and back to scroll down. • Press down on the wheel to perform a MIDDLE CLICK.
Contents Index 116 CUSTOMIZING THE MOUSE Use the Intuos Mouse to open the Wacom Tablet control panel. The MOUSE tool will be selected in the TOOL list. If the mouse is not automatically selected, choose it from TOOL list. Select the MOUSE tab. Select the function to perform when pressing a button. WHEEL options control the fingerwheel function. SCROLL Default setting. When selecting SCROLL, the tab displays custom scroll options. Choose a SCROLLING SPEED to use for each notch of wheel movement.
Contents Index 117 TESTING THE MOUSE 1. Use the Wacom Tablet control panel to open the DIAGNOSTICS dialog box. See testing controls and input tools. 2. With the DIAGNOSTICS dialog box open, place the Intuos Mouse on the tablet active area and test by clicking each mouse button. A tablet status LED should brighten and the SWITCHES state should change for each button you click. 4 1 2 3 5 3. When the DIAGNOSTICS dialog box is first opened the WHEEL status should be 0. Move the fingerwheel backward.
Contents Index 118 PEN AND DIGITAL INK CAPABILITIES IN WINDOWS Microsoft Windows 7 and Vista provide extensive support for pen input. Pen features are supported in all versions of Windows 7 and Vista except Windows 7 Starter and Home Basic, and Windows Vista Home Basic. Use Intuos and your Wacom pen for quick, intuitive results. • Note taking. Jot notes and capture quick sketches in Windows Journal. Use the Journal search engine to locate your handwritten content. • Handwriting recognition.
Contents Index 119 Search the Microsoft web site for enhanced information about digital inking in Windows. You can also visit the Wacom web site at www.wacom.com/vista Note: The following workarounds in the Wacom software driver improve performance in Windows 7 and Vista: • The Pen Flicks and ‘press-and-hold-to-right-click’ features are disabled in graphics applications using the Wintab API.
Contents Index 120 ORDERING PARTS AND ACCESSORIES Your Intuos professional pen tablet is the ultimate master tool for creative professionals. The tablet, combined with the Intuos Grip Pen and other available input tools, enables you to paint more intuitively, illustrate better, and edit imagery faster than ever before. To purchase available parts and accessories, refer to the Wacom tablet Read Me file and see who to call for your region. You can also do the following: • In the USA or Canada, call 1.888.
Contents Index 121 GLOSSARY Active area. The navigation and drawing area of the tablet where touch or your Intuos tools are detected. See touch sensor. Application-specific settings. Intuos tool and tablet settings that have been customized for individual applications. The Wacom Tablet control panel enables you to customize a tool to behave uniquely in different applications. Application-specific settings are in effect whenever you use the application. Aspect.
Contents Index 122 Fingerwheel. The control wheel on the optional Intuos Mouse and Airbrush. Journal. A Microsoft Windows application that electronically simulates a physical journal pad, but with the advantages of digital note taking. For example, you can create quick sketches and jot handwritten notes that can be converted to text and sent on to colleagues for digital mark-up.
Contents Index 123 Pressure-sensitive application. Any application that supports pressure-sensitive input. Proximity. The height above the tablet active area where input tool detection occurs. See also positioning. Radial Menu. A hierarchical menu (in radial format). Each level of the menu consists of eight menu slices which may contain various features and options to choose from. You can customize the buttons of your input tools or tablet to display this menu. Screen cursor.
Contents Index 124 INDEX About the manual Accessories and parts available ordering Active area, understanding Adding a new tool Airbrush holding replacing the tip using Applications, using integrated Application-specific settings changing creating removing Art Pen, using Button functions Care, for tools and tablet Clicking, how to Control panel basics features lists manage settings opening tabs Controls, testing Customizing double-click eraser feel advanced ExpressKeys mouse buttons fingerwheel Contents
Contents Eye-hand coordination exercise Features control panel pen pen & touch models pen models pen stand Force proportions Functions, button General problems, troubleshooting Holding Airbrush pen Information, product Input tools, testing Installing multiple tablets Intuos about your tablet setting up tablets matrix the touch experience using Mac-specific problems, troubleshooting Manual, about Mapping, to multiple monitors Mouse buttons, customizing fingerwheel customizing using testing using Mouse mode
Contents Side switch, using Software driver downloads uninstalling Tablet area, portion of customizing ExpressKeys customizing testing using features matrix mode options, changing orientation, configuring pen & touch model features pen model features preferences, managing storing testing Touch Ring customizing testing using working with Tablet to screen mapping, customizing Technical Support, contacting Testing controls ExpressKeys input tools mouse pen tablets tools touch Touch Ring Tilt drawing with sens
Contents Using Airbrush applications integrated for tablet control Art Pen ExpressKeys mouse pen Radial Menu touch Touch Ring Wacom international offices Windows-specific problems, troubleshooting Wireless operation battery charging life management replacement components Contents Index 114 112 114 27 115 19 66 30 29 128 101 75 127 connection problems establishing a connection optimizing the connection power management power saving setup status battery connection testing the wireless connection wireles
Contents Index 128 WACOM INTERNATIONAL OFFICES WACOM TECHNOLOGY CORPORATION WACOM EUROPE GMBH 1311 SE Cardinal Court Europark Fichtenhain A9 Vancouver, WA 98683 47807 Krefeld U.S.A. Germany Telephone: +1.360.896.9833 Internet: http://www.wacom.eu Fax: +1.360.896.9724 WACOM CO., LTD. JAPAN TABLET SALES DIVISION WACOM CO., LTD.
