Owner Manual

Troubleshooting
! WARNING
DISCONNECT THE APPLIANCE COMPLETELY AND LET COOL PRIOR TO ANY SERVICE. ONLY A
QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
Problem Possible Cause Solution
1. Fireplace turns off
and will not turn on.
1. Fireplace has overheated
and safety device has
caused thermal switch to
disconnect or home circuit
breaker has opened.
1. Reset switch by turning
main power switch off
and waiting 10 minutes
then turning it back on.
2. Reset circuit breaker.
2. Flame is not moving. 1. Loose wiring. 1. Inspect wiring for loose con-
2. Flame motor defective. nections.
2. Call a qualified service techni-
cian to replace flame motor.
3. Flame rod out of place 3."Flame Rod" out of place due to
. rough transit/handling of the
product. This issue can be
corrected as simple as removing
the glass, flipping the fireplace
upside down, removing a set of
screws that are holding the
bottom frame plate and placing
the flame rod back into place.
3. Flame is not visible.
1. Wiring is loose.
1. Disconnect from power source
and inspect wiring for loose
connections and repair or
replace as necessary.
2.Push the flame button to high
position.
4.Log set is not
1.Wiring is loose.
1.Disconnect from power source
glowing.
2.Ember is in off mode
and inspect wiring for loose
connections and repair or replace
if necessary.
2.Push the ember button to high
position.
5. Remote control
1. Low batteries.
1. Replace batteries in
does not work. remote control.
2. Not aiming control correctly.
2. Aim control at sensor located
directly behind glass screen in
center of unit just above logs.
3. Defective remote control and
3. Replace remote control and/or
/or sensor.
sensor.
1. Fireplace is not plugged in to
1. Check plug.
6. Fireplace will not
an electrical outlet.
2. Call a qualified service techni-
turn on when
2. Control failure.
cian.
switch is flipped to
3. Breaker tripped.
3. Reset breaker.
ON.