Instruction manual

ManualsBrandsWalchem ManualsComputer equipmentWebMaster

WebMaster

/WebAlert

USB Style

Quick Start Guide

W A L C H E M

IWAKI America Inc.

WebMaster

& WebAlert

Quick Start Guide

Five Boynton Road Hopping Brook Park Holliston, MA 01746 USA

TEL: 508-429-1110 FAX: 508-429-7433 WEB: www.walchem.com

Summary of content (67 pages)

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W A L C H E M IWAKI America Inc. WebMaster® & WebAlert® Quick Start Guide WebMaster®/WebAlert® USB Style Quick Start Guide Five Boynton Road Hopping Brook Park Holliston, MA 01746 USA TEL: 508-429-1110 FAX: 508-429-7433 WEB: www.walchem.
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Notice © 2013 WALCHEM, Iwaki America Inc. (hereinafter “Walchem”) 5 Boynton Road, Holliston, MA 01746 USA (508) 429-1110 All Rights Reserved Printed in USA SOFTWARE LICENSE AGREEMENT AND WARRANTY STATEMENT Do NOT install or use this software until you have read and accepted all of the terms of this License. As with all software, it is recommended that you back up your hard drive before you begin to use this software.
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Quick Start Guide Contents Introduction ...........................................................................................................5 Getting Started ......................................................................................................6 Section 1: WINDOWS 8 ........................................................................................ 8 1. 2. USB DRIVER INSTALLATION FOR WINDOWS 8............................................ 9 DIRECT MODEM SET-UP FOR WINDOWS 8.......
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Computer Requirements The computer hardware guidelines for establishing a connection with the WebMaster/WebAlert are basically the same requirements as surfing the Internet. You’ll need sufficient memory to run your computer’s operating system and web browser, and a CPU with enough processing speed to easily handle web pages for easy viewing. Computer requirements for all four methods of communication are as follows:  At least one available USB port  100 MHz min.
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Introduction This Quick Start Guide is designed to help you establish basic communications with your WebMaster/WebAlert. There are four methods of communicating with your device. Each connection is simple and requires no proprietary software on your computer. The five methods of communication with the WebMaster/WebAlert are as follows: 1 USB (standard) For local monitoring and reconfiguration of your device via Laptop or dedicated on-site desktop.
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Getting Started The majority of local reconfiguration of your WebMaster/WebAlert will be done with the USB connection. The Instruction Manual has detailed steps for initiating USB communications. The following steps are required to get started:  A USB driver needs to be added to your PC. This driver only needs to be installed once and can be used to communicate with any WebMaster/WebAlert. The USB driver may only be used with Windows XP, Vista, Windows 7, Window 8, or Mac OSX.
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Choosing an ISP There is a large selection of ISPs available with a variety of service plans. Walchem recommends selecting an ISP that has easy access and is reliable. Some ISPs can have spotty coverage that can be very unreliable during peak hours. ISPs that require you to load software will not work. Walchem recommends the following ISP for best results: Information is available at www.surfbest.net or by dialing (207)-384-4234 EARTHLINK is also reliable in many locations. Information is available at www.
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QUICK START GUIDE Section 1: WINDOWS 8 1. USB DRIVER INSTALLATION 2. DIRECT MODEM TO MODEM COMMUNICATIONS P/N 180273 Rev.
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Quick Start Guide SECTION 1: WINDOWS 8 1. USB DRIVER INSTALLATION FOR WINDOWS 8 Step 1 ► Plug the USB cable into the WebMaster/WebAlert and your computer. ► Go to the Device Manager (right-click the lower left corner, select Control Panel, then Device manager) P/N 180273 Rev.
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Quick Start Guide SECTION 1: WINDOWS 8 Step 2 ► Right-click the RNDIS Ethernet Gadget with the yellow exclamation mark. ► Select Update Driver. P/N 180273 Rev.
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Quick Start Guide SECTION 1: WINDOWS 8 Step 3 ► Select Browse my computer ► Select “Let me pick from a list of device drivers on my computer” P/N 180273 Rev.
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Quick Start Guide SECTION 1: WINDOWS 8 Step 4 ► Select Network Adapter, click Next P/N 180273 Rev.
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Quick Start Guide SECTION 1: WINDOWS 8 Step 5 ► Select Microsoft and then USB RNDIS Adapter P/N 180273 Rev.
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Quick Start Guide SECTION 1: WINDOWS 8 Step 6 ► Return to the Control Panel ► Click ‘View Network Status and Tasks’ P/N 180273 Rev.
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Quick Start Guide SECTION 1: WINDOWS 8 Step 8 Step 7 ► Click ‘Properties’ ► Click ‘Local Area Connection 2’ Step 9 ► Highlight Internet Protocol Version 4 (TCP/IPv4) and then click ‘Properties’ P/N 180273 Rev. L April 2013 15 Step 10 ► Select ‘Use the following IP address’ and type in 199.199.199.
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Quick Start Guide SECTION 1: WINDOWS 8 Step 11 ► Open Internet Explorer and enter 199.199.199.2 in the address bar. The WebMaster Authentication screen appears as shown below: P/N 180273 Rev.
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Quick Start Guide SECTION 1: WINDOWS 8 2. DIRECT MODEM SET-UP FOR WINDOWS 8 Step 1 ► Go to Start, Control Panel ► Under ‘Network and Internet’, click ‘View network status and tasks’ Step 2 ► Click ‘Set up a new connection or network’ P/N 180273 Rev.
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Quick Start Guide SECTION 1: WINDOWS 8 Step 3 ► Select ‘Connect to a workplace’ and then ‘Next’ Step 4 ► Click ‘Dial Directly’ P/N 180273 Rev.
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Quick Start Guide SECTION 1: WINDOWS 8 Step 5 ► Add a phone number (this can be changed whenever you use the connection) ► Check the box next to ‘Don’t connect now’ ► Click ‘Next’ Step 6 ► Click ‘Create’ P/N 180273 Rev.
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Quick Start Guide SECTION 1: WINDOWS 8 Step 7 ► Click ‘Close’ ► Return to the Network and Sharing Center Step 8 ► Click ‘Change adapter settings’ on the left Step 9 ► Right click ‘WebMaster Modem’ ► Select ‘Properties’ P/N 180273 Rev.
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Quick Start Guide SECTION 1: WINDOWS 8 Step 10 ► Click ‘Networking’ tab P/N 180273 Rev.
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Quick Start Guide SECTION 1: WINDOWS 8 Step 11 ► Select ‘Internet Protocol Version 4’ and click ‘Properties’ button Step 12 ► Select ‘Use the following IP address’ and change the IP address to 199.199.199.4 ► Click ‘OK’ to save the changes P/N 180273 Rev.
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QUICK START GUIDE Section 2: WINDOWS 7 1. USB DRIVER INSTALLATION 2. DIRECT MODEM TO MODEM COMMUNICATIONS P/N 180273 Rev.
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Quick Start Guide SECTION 2: WINDOWS 7 1. USB DRIVER INSTALLATION FOR WINDOWS 7 Step 1 ► Plug the USB cable into the WebMaster/WebAlert and your computer. ► You will see this message on your screen Step 2 ► Go to Start, Control Panel and Click ‘System and Security’ P/N 180273 Rev.
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Quick Start Guide SECTION 2: WINDOWS 7 Step 3 ► Click ‘Device Manager’ (under ‘System’) ► Device Manager screen will look like this: P/N 180273 Rev.
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Quick Start Guide SECTION 2: WINDOWS 7 Step 4 ► Insert disc and select ‘Open folder to View Files’ Step 5 ► Go back to Device Manager, and right click the RNDIS/Ethernet Gadget.. Select ‘Update Driver Software’. ► Select ‘Browse my computer for driver software’ Step 6 ► Click ‘Browse’ to search for the CD/DVD Drive P/N 180273 Rev.
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Quick Start Guide SECTION 2: WINDOWS 7 Step 7 ► Browse to Computer, CD/DVD drive, click ‘OK’ Step 8 ► Click ‘Install this driver software anyway’ P/N 180273 Rev.
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Quick Start Guide SECTION 2: WINDOWS 7 Step 9 ► Click ‘Close’ Step 10 ► Return to the Control Panel ► Click ‘View Network Status and Tasks’ P/N 180273 Rev.
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Quick Start Guide SECTION 2: WINDOWS 7 Step 12 Step 11 ► Click ‘Properties’ ► Click ‘Local Area Connection 2’ Step 13 ► Highlight Internet Protocol Version 4 (TCP/IPv4) and then click ‘Properties’ P/N 180273 Rev. L April 2013 29 Step 14 ► Select ‘Use the following IP address’ and type in 199.199.199.
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Quick Start Guide SECTION 2: WINDOWS 7 Step 15 ► Open Internet Explorer and enter 199.199.199.2 in the address bar. The WebMaster Authentication screen appears as shown below: P/N 180273 Rev.
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2. DIRECT MODEM SET-UP FOR WINDOWS 7 See Direct Modem Setup for Windows 8 section. P/N 180273 Rev.
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QUICK START GUIDE Section 3: WINDOWS VISTA (32-bit) 1. USB DRIVER INSTALLATION 2. DIRECT MODEM TO MODEM COMMUNICATIONS P/N 180273 Rev.
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Quick Start Guide SECTION 3: WINDOWS VISTA (32-bit) 1. USB DRIVER INSTALLATION FOR WINDOWS VISTA (32 BIT) Step 1 ► Plug the USB cable into the WebMaster/WebAlert and your computer. ► You will see this message on your screen. ► Click ‘Locate and install driver software (recommended)’ Step 2 ► You’ll then see this screen. ► Click on the disc icon and insert the USB CD in your computer’s CD drive. P/N 180273 Rev.
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Quick Start Guide SECTION 3: WINDOWS VISTA (32-bit) Step 3 ► You will see this message. ► Click on ‘Install this driver software anyway’ ► You’ll get a message confirming the software installation. Step 4 ► Next you’ll need to change the IP settings for the LAN connections and right-click on the new one. ► It is labeled ‘Local Area Connection 2’ or similar. ► Right-click and choose ‘Properties’. Step 5 ► Choose ‘Internet Protocol Version 4’ and click ‘Properties’.
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Quick Start Guide SECTION 3: WINDOWS VISTA (32-bit) 2. DIRECT MODEM SET-UP FOR WINDOWS VISTA 32 Step 1 ► Go to Control Panel, Network and Sharing Center. ► Choose ‘Set-up a Connection or Network’ on the left. P/N 180273 Rev.
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Quick Start Guide SECTION 3: WINDOWS VISTA (32-bit) Step 2 ► Choose ‘Connect to a workplace’. ► Click ‘Next’ P/N 180273 Rev.
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Quick Start Guide SECTION 3: WINDOWS VISTA (32-bit) Step 3 ► Choose ‘No, create a new connection’ ► Click ‘Next’ P/N 180273 Rev.
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Quick Start Guide SECTION 3: WINDOWS VISTA (32-bit) Step 4 ► Choose ‘Dial Directly’ P/N 180273 Rev.
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Quick Start Guide SECTION 3: WINDOWS VISTA (32-bit) Step 5 ► Add a phone number. (this can be changed whenever you use the adaptor.) ► Click ‘Don’t connect now…’ ► Click ‘Next’ ► You do not need a username or password ► Click ‘Next’ P/N 180273 Rev.
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Quick Start Guide SECTION 3: WINDOWS VISTA (32-bit) Step 6 ► Go to Control Panel and Network Connections. ► Right-click the connection you just created and click ‘Properties’ P/N 180273 Rev.
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Quick Start Guide SECTION 3: WINDOWS VISTA (32-bit) Step 7 ► Click the ‘Networking’ tab ► Uncheck everything except the two TCP/IP options ► Highlight ‘Internet Protocol Version 4 (TCP/IP 4)’ ► Click ‘Properties’ P/N 180273 Rev.
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Quick Start Guide SECTION 3: WINDOWS VISTA (32-bit) Step 8 ► Select ‘Use the following IP address’ and enter 199.199.199.4 ► Click ‘OK’ to save the changes You’re done! P/N 180273 Rev.
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QUICK START GUIDE Section 4: WINDOWS VISTA (64-bit) 1. USB DRIVER INSTALLATION 2. DIRECT MODEM TO MODEM COMMUNICATIONS P/N 180273 Rev.
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Quick Start Guide SECTION 4: WINDOWS VISTA (64-bit) 1. USB DRIVER INSTALLATION FOR WINDOWS VISTA (64-BIT) Step 1 ► Plug the USB cable into the WebMaster/WebAlert and your computer. ► You will see this message on your screen. ► Click ’Don’t search online’ Step 2 ► Insert disc, click ‘Next’ P/N 180273 Rev.
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Quick Start Guide SECTION 4: WINDOWS VISTA (64-bit) Step 3 ► Click ‘Install this driver software anyway’ ► You will see this screen as the driver in installed Step 4 ► After the software is installed, you will see this screen, click ‘Close’ P/N 180273 Rev.
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Quick Start Guide SECTION 4: WINDOWS VISTA (64-bit) Step 5 ► Go to the Control Panel ► Under Network and Internet, click ‘View Network Status and Tasks’ Step 6 ► Click ‘View Status’ to the right of ‘Local Area Connection 2’ P/N 180273 Rev.
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Quick Start Guide SECTION 4: WINDOWS VISTA P/N 180273 Rev.
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Quick Start Guide SECTION 4: WINDOWS VISTA (64-bit) Step 7 ► Click ‘Properties’ P/N 180273 Rev.
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Quick Start Guide SECTION 4: WINDOWS VISTA (64-bit) Step 8 ► Highlight ‘Internet Protocol Version 4 (TCP/IPv4)’ and click ‘Properties’ P/N 180273 Rev.
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Quick Start Guide SECTION 4: WINDOWS VISTA (64-bit) Step 9 ► Select ‘Use the following IP address’ ► Enter 199.199199.1 for the IP address and 255.255.255.0 for subnet mask ► Click ‘OK’ and you’re done! Step 10 ► Open your browser and type in 199.199.199.2 to access the WebMaster Login screen. 2. DIRECT MODEM SET-UP FOR WINDOWS VISTA 64 See Windows Vista 32 Direct Modem Set-up instructions P/N 180273 Rev.
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QUICK START GUIDE Section 5: WINDOWS XP 1. USB DRIVER INSTALLATION 2. DIRECT MODEM TO MODEM COMMUNICATIONS P/N 180273 Rev.
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Quick Start Guide SECTION 5: WINDOWS XP 1. USB DRIVER INSTALLATION FOR WINDOWS XP Before inserting the CD into your computer, follow Steps 1-3 below!! Step 1 ► Power up your computer and the WebMaster/WebAlert controller. Step 2 ► Click ‘No, not this time’ ► Click ‘Next’ ► Connect the supplied USB cable between the computer USB port and the WebMaster/ WebAlert USB port on the front panel. ► You'll see this ‘Found New Hardware’ message.
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Quick Start Guide SECTION 5: WINDOWS XP Step 5 ► Click ‘Continue Anyway’ Step 6 ► Click ‘Finish’ ► Repeat this procedure for each USB port on your computer that may be used for a connection. Step 7 ► Click ‘Start’, then ‘Connect to’ ► Click ‘Show all connections’ Step 8 ► Right-click the new ‘Local Area Connection’ (usually called #2) ► Click ‘Properties’ P/N 180273 Rev.
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Quick Start Guide SECTION 5: WINDOWS XP Step 9 ► Select ‘Internet Protocol (TCP/IP)’ ► Click ‘Properties’ Step 10 ► Click ‘Use the following IP address’ ► In the IP address box, type: 199.199.199.1 ► In the Subnet mask box, type: 255.255.255.0 ► Click ‘OK’ Step 11 ► Open Internet Explorer and type" 199.199.199.2 in the address bar ► This will give you direct access to the login page of the controller.
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Quick Start Guide SECTION 5: WINDOWS XP 2. DIRECT MODEM SET-UP FOR WINDOWS XP Create Direct Modem Dial-up Adapter Step 1 ► Return to Control Panel, Network Connections ► Double-click ‘New Connection Wizard’ Step 2 ► Click ‘Next’ Step 3 ► Select ‘Connect to the network at my workplace’ ► Click ‘Next’ Step 4 ► Select ‘Dial-up connection’ ► Click ‘Next’ P/N 180273 Rev.
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Quick Start Guide SECTION 5: WINDOWS XP Step 5 ► Check the appropriate modem ► Uncheck all the others ► Click ‘Next’ Step 6 ► Type an appropriate name for the connection ► Click ‘Next’ Step 7 ► Enter the phone number for the WebMaster/WebAlert controller you will be connecting to (include area code and '1' if necessary) ► Click ‘Next’ Step 8 ► Select ‘My use only’ ► Click ‘Next’ P/N 180273 Rev.
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Quick Start Guide SECTION 5: WINDOWS XP Step 9 ► Check the box next to ‘Add a shortcut to this connection to my desktop’ ► Click ‘Finish’ Step 10 ► Click ‘Properties’ Step 11 ► Click the ‘Networking’ tab Step 12 ► Check the box next to ‘Internet Protocol (TCP/IP)’ ► Uncheck all the other boxes ► Click ‘Settings’ P/N 180273 Rev.
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Quick Start Guide SECTION 5: WINDOWS XP Step 13 ► Uncheck all three options ► Click ‘OK’ Step 14 ► Highlight ‘Internet Protocol (TCP/IP)’ ► Click ‘Properties’ Step 15 ► Select ‘Use the following IP address’ ► Enter the IP address: 199.199.199.4 ► Click ‘Advanced’ Step 16 ► Uncheck both boxes ► Click ‘OK’ until you are back at the ‘Connect WebMaster Direct Modem’ screen P/N 180273 Rev.
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Quick Start Guide SECTION 5: WINDOWS XP Step 17 ► Click ‘Cancel’ Step 18 ► Return to the Control Panel and doubleclick ‘Phone and Modem Options’ ► Click the ‘Modems’ tab Step 19 ► Highlight the modem to be used ► Click ‘Properties’ Step 20 ► Click the ‘Advanced’ tab P/N 180273 Rev.
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Quick Start Guide SECTION 5: WINDOWS XP Step 21 ► In the ‘Extra Initialization commands’ box, enter ‘S7=200’ ► Click ‘Change Default Preferences’ Step 22 ► Enter ‘180’ in '’Cancel the call if not connected within’ box ►Click ‘OK’ Step 23 ► Click ‘OK’ Step 24 ► Click ‘OK’ P/N 180273 Rev.
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QUICK START GUIDE Section 6: MAC (OS Lion) 1. USB DRIVER INSTALLATION P/N 180273 Rev.
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Quick Start Guide SECTION 6: MAC OSX 1. USB INSTALLATION FOR MAC Step 1 ► With the USB cable plugged into the computer and controller, go to System Preferences and click on Network: P/N 180273 Rev.
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Quick Start Guide SECTION 6: MAC OSX Step 2 ► In Network, select RNDIS Gadget:: P/N 180273 Rev.
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Quick Start Guide SECTION 6: MAC OSX Step 3 ► Select Manually for Configure IPv4. IP address should be 199.199.199.1. Subnet Mask should be 255.255.254.0. Click Apply. Step 4 ► Open Web browser (Internet Explorer, Firefox, Safari, Chrome, etc.) and type in 199.199.199.2 in the address bar to open the login screen. P/N 180273 Rev.
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Quick Start Guide SECTION 6: Browser Settings Section 7: CHECK BROWSER SETTINGS Step 1 ► Click ‘Tools’ from the top menu bar ► Select ‘Internet Options’ from the drop down menu Step 2 ► Click the ‘Connections’ tab Step 3 ► Click ‘Never dial a connection’ ► Click ‘OK’ P/N 180273 Rev.
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Quick Start Guide Section 7: TROUBLESHOOTING THE USB CONNECTION Section 7: Troubleshooting the USB connection The problem: You connect to the Webmaster with your USB cable, open your browser, type in the IP address 199.199.199.2, and the Login Page doesn’t load. What do you do? 1. First, when you plug the cable in, you should see “Device can perform faster on a USB 2.0 port….” message. If you see this, then go to your Network Connections on your computer.
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Quick Start Guide Section 7: TROUBLESHOOTING THE USB CONNECTION Scenario Connect cable and get New Hardware Found Wizard Cause Driver not installed Install driver Corrective Action Driver installed on another USB port Move cable to the other port Connection worked normally, but after Driver in PC has not reset removing cable and plugging it back in after a minute, can't reconnect. Get "this device can work faster" message but No ‘Local Area Connection 2’ appears.