Instruction Manual

32
7 CONTACT & SHIPPING
For Owners within the United States
Walther America
Sales + Warranty Service Phone: [phone]
2100 Roosevelt Ave. Fax: [phone]
Springfield, MA 01104 E-mail: [e-mail]
• Call or e-mail the Customer Service Dept. for authorization and shipping
instructions.
• Ensure that the firearm is unloaded.
• DO NOT SHIP ANY AMMUNITION.
• Enclose a letter which includes your full name and address (no P.O. Boxes,
please), daytime telephone number, e-mail address, the serial number of the
firearm, and details of the problem experienced (stating the brand and type of
ammunition used when the problem occurred) or work desired.
• Record the serial number before shipping, in case you wish to check on the
repair status of your firearm.
• Please remove all custom parts and accessories, such as stocks, special
sights, or holsters from your firearm before returning.
• Place the handgun in its original case or in a similarly secure container and
pack securely.
• When returning a pistol, please include all magazines ensuring they are
unloaded; they are important to the proper function of the handgun.
• The package must NOT bear any markings which indicate the identity of the
contents.
• It is most important that you comply with federal, state, and local laws and
regulations. The following guidelines are meant to help, but you must seek
assistance from the appropriate authorities if necessary.
• Do not attempt to ship a handgun via US Postal Service; only federally
licensed dealers may ship a firearm by US Postal Service.
• If your firearm must be replaced, it may be necessary to ship the replacement
to a dealer rather than directly to you. You will be requested to furnish a
signed FFL (Federal Firearms License) from your dealer in such an instance.
• Warranty repair work will begin upon receipt and examination of the firearm.
In the case of repairs or work not covered by the warranty, a quotation
covering the cost of the work plus round trip transportation charges will be
sent to you. Repairs or modification will begin upon receipt of payment.
WARNING: YOU MAY PURCHASE ACCESSORIES FOR YOUR WALTHER
FIREARM. YOU MUST HAVE SOME OF THESE PARTS INSTALLED BY A
GUNSMITH QUALIFIED TO PERFORM SERVICE ON WALTHER PISTOLS.
YOU MUST NEVER ATTEMPT TO MODIFY YOUR FIREARM OR INSTALL
REPLACEMENT PARTS IN YOUR FIREARM. ALWAYS USE A QUALIFIED
WALTHER GUNSMITH EVEN IF THE REPAIR SEEMS TO BE SIMPLE.