User's Manual

10 Appendix

10-1 Troubleshooting

Q1：How to turn off the Notebook PC when the halted system cannot warm boot?

A：Press the POWER button and hold 4 or 6 seconds to turn off the Notebook PC.

Q2：How to check the Notebook PC if the Notebook PC cannot be turned off?

A：1.If the power is low, connect to the electric outlets.

2.Check that the video display system is not in the external monitor mode.

3.Make sure the indicator of the adapter turns on and the adapter works well.

4. Remove the U disk, SD card and any other external device.

Q3：If the water come into the Notebook PC

A：1. DO NOT turn on the Notebook PC.

2. Disconnect the outlet cable and detach the Battery Pack in order to turn off the

Notebook PC, instead of pressing the POWER button to turn off it. Disconnect all

external devices.

3. Spill out the water from the Notebook PC. Use a soft and waterish paper or cloth

to wipe the surface of the Notebook PC lightly.

4. Use the fanner to dry the Notebook PC and the accessories, and then send to the

service center for advice.

5. DO NOT place the Notebook PC into the dirty carrying case to again.

Q4：After entering the standby mode, why the system cannot reactivate and how to

check this problem?

A：Definition:

Standby Mode：Store your current data and status in RAM, turn off the external

device, but the Power Indicator Light still turns on. Press POWER button to operate

the system again.

Hibernate Mode：The current data and status are stored on HDD and the Notebook

PC turns off (the Power Indicator Light will turn off). Press the POWER button to

restarting the system.

Q5：Why the system cannot be recover?

A：

1.Damage from External memory or built-in memory: If the data are saved to an

error memory address, the data cannot restore.

2. Incompatible external device: The system may enter the standby mode and

cannot resume, when the incompatible external device is connected to the Notebook

PC.

3.Error from drive program or application program: The system may refuse to

operate some files (file formats: .dll, .sys, .exe and so on.) and enter the standby

mode or hibernate mode. If the incompatible application program will be refused by

the operating system, the system may fail to recover.

Q6：How to check the system which cannot recover?