Voice Mail System User's Guide

ManualsBrandsWarwick ManualsTelephoneVoice Mail System

Voice Mail User’s Guide

(FACILITY NOT AVAILABLE IN RESIDENCES)

Voice Mail User's Guide latest Page 1 of 8

SECTION ONE - INTRODUCTION..................................................................................................2

SECTION TWO - GETTING STARTED...........................................................................................2

2.1 Setting up Your Mailbox ...........................................................................................................2

2.1.1 New Mailbox ......................................................................................................................2

2.2 Getting Voice Mail to Take Your Calls.....................................................................................3

2.3 Listen to the Messages...............................................................................................................3

2.4 Next Steps ..................................................................................................................................3

SECTION THREE - ACCESS YOUR MAILBOX ............................................................................4

3.1 From Your Own Line.................................................................................................................4

3.2 From Another Line.....................................................................................................................4

3.3 From Outside the University......................................................................................................4

SECTION FOUR – DESCRIPTION OF THE MAIN MENU OPTIONS..........................................5

4.1 MAKE A NEW MESSAGE (Main Menu Option 6).................................................................5

4.2 PLAYING MESSAGES (Main Menu Option 7).......................................................................6

4.2.1 Change User Options (Main Menu Option 8).....................................................................7

4.3 DIVERTING CALLS TO VOICE MAIL .................................................................................7

4.3.1 Diverting Calls to Your Voice Mail....................................................................................7

4.3.2 Transferring to Someone Else’s Voice Mail.......................................................................7

SECTION FIVE – VOICE MAIL ETIQUETTE.................................................................................8

Summary of content (8 pages)

PAGE 1
Voice Mail User’s Guide (FACILITY NOT AVAILABLE IN RESIDENCES) SECTION ONE - INTRODUCTION ..................................................................................................2 SECTION TWO - GETTING STARTED ...........................................................................................2 2.1 Setting up Your Mailbox ...........................................................................................................2 2.1.1 New Mailbox ............................................
PAGE 2
Voice Mail User’s Guide (FACILITY NOT AVAILABLE IN RESIDENCES) SECTION ONE - INTRODUCTION The University of Warwick telephone system has a comprehensive Voice Mail system. In its simplest form, it acts as an answering machine. The system also has many other features, so once you have got used to it in the simple ‘answering machine’ mode you are encouraged to find out what else it can do.
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Voice Mail User’s Guide (FACILITY NOT AVAILABLE IN RESIDENCES) Once you have completed the above, you are ready to dial 74747 to set up your Voice Mail. The Voice Mail system will slowly step you through the three stages outlined above. When making a recording, press # to indicate you have finished speaking. 2.1.2 Setting Up an Existing Mailbox If the Mailbox has already been made ready for use, either by you or someone else, you need to Access Your Mailbox (see section three).
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Voice Mail User’s Guide (FACILITY NOT AVAILABLE IN RESIDENCES) Once you are familiar with Voice Mail, spare a moment to re-read those sections. In the early stages you will probably have ignored features like being able to press 1 to pause and play back, as there were more critical things to learn. Returning to discover these useful little facilities can save a lot of time. Section 4.1, Make a New Message, covers a useful way of sending a message to another person’s Mailbox.
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Voice Mail User’s Guide (FACILITY NOT AVAILABLE IN RESIDENCES) Once you have access to your own Mailbox you will be told how many messages there are, and the main menu will be read out. SECTION FOUR – DESCRIPTION OF THE MAIN MENU OPTIONS It is worth recognising that when the Mailbox is announcing the main menu and the four available options, you can key in your choice at any point during the announcement.
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Voice Mail User’s Guide (FACILITY NOT AVAILABLE IN RESIDENCES) 6 Message addressing options. This gives you access to these additional commands: 2 3 7 8 9 Confidential Future delivery – send it at some specified time in the future Request a receipt – let me know when it has been heard Mark message urgent Exit message options Now go back to the MAKE A NEW MESSAGE menu. message when you have done that. • Don’t forget to send the Make your selection; you do not have to wait for the announcement to finish.
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Voice Mail User’s Guide (FACILITY NOT AVAILABLE IN RESIDENCES) 4.2.1 Change User Options (Main Menu Option 8) Key: 8 at the main menu to change user options. You will be presented with the CHANGE USER OPTION menu where you are invited to key one of the following: 4 6 7 9 Change Your Greeting. Change your name. Change your password. Exit to MAIN MENU. 8. Activate user Tutorial.
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Voice Mail User’s Guide (FACILITY NOT AVAILABLE IN RESIDENCES) If you receive calls for someone else when they are not at their phone, you may want to transfer a caller to that other person’s Voice Mailbox so they can leave a message. To do this, start a TRANSFER in the usual way, but to number 75800. That is the Voice Mail number which prompts you to, “Enter Mailbox number”. When it does so, key in the internal phone number that the caller wishes to leave a message for.