User's Manual

Configuring the MUVPN Client
142 WatchGuard Firebox X Edge
Troubleshooting Tips
Get additional information about the MUVPN client from the
WatchGuard Web site:
www.watchguard.com/support
The answers to several frequently asked questions about the MUVPN
client are answered below.
My computer hangs immediately after installing the
MUVPN client...
This problem can be caused by one of the following two problems:
• The ZoneAlarm personal firewall application is stopping normal
traffic on the local network.
• The MUVPN client is active and is unsuccessfully attempting to
create VPN tunnels.
When the MUVPN client is not in use, ZoneAlarm and the MUVPN
client should be deactivated.
From the Windows desktop system tray:
1 Reboot your computer.
1 Right-click the MUVPN client icon and select Deactivate
Security Policy.
The MUVPN client icon with a red bar appears to indicate that the
Security Policy has been deactivated.
1 Right-click the ZoneAlarm icon shown at right.
2 Select Shutdown ZoneAlarm.
The ZoneAlarm dialog box appears.
3 Click Yes.
I have to enter my network login information even
when I’m not connected to the network...
When you start your computer, you must type your Windows net-
work user name, password, and domain. It is very important that
you type this information correctly. Windows keeps this information
for use by network adapters and network applications. When you
connect through the MUVPN client, your computer uses this infor-
mation to connect to the company network.