User's Manual

Troubleshooting Tips
User Guide 143
I am not prompted for my user name and password
when I turn my computer on...
The ZoneAlarm personal firewall application can cause this problem.
This program is very good at what it does. ZoneAlarm keeps your
computer secure from unauthorized incoming and outgoing traffic.
Unfortunately, it can prevent your computer from broadcasting its
network information. This prevents your computer from sending the
login information. Make sure you deactivate ZoneAlarm each time
you disconnect the MUVPN connection.
Is the MUVPN tunnel working?
The MUVPN client icon appears in the Windows desktop system tray
when the application is launched. The MUVPN client displays a key
in the icon when the client is connected.
To test the connection, ping a computer on your company network.
• Select Start > Run and then type
ping and the IP address of a
computer on your company network.
My mapped drives have a red X through them...
Windows 98/ME, NT, and 2000 verify and map network drives auto-
matically when the computer starts. Because you cannot establish a
remote session with the company network before the computer
starts, this process fails. This causes a red X to appear on the drive
icons. To correct this problem, start a MUVPN tunnel and open the
network drive. The red X for that drive should disappear.
How do I map a network drive?
Due to a Windows operating system limitation, mapped network
drives must be remapped when you work remotely. To remap a net-
work drive from the Windows desktop:
1 Right-click Network Neighborhood.
2 Select Map Network Drive.
The Map Network Drive window appears.
3 Use the drop-down list to select a drive letter.
Select a drive from the drop-down list or type a network drive path.
4 Click OK.
The mapped drive appears in the My Computer window. Even if you
select the Reconnect at Logon checkbox, the mapped drive will only
appear the next time you start your computer if the computer is
directly connected to the network.