Product Info

Introduction
Limited liability
WatchGuard, Inc.’s liability is limited to the repair or replacement of
components found to be defective by WatchGuard, Inc. WatchGuard,
Inc. will not be liable for any direct, indirect, consequential, or incidental
damages arising out of the use of or inability to use the system even if the
unit proved to be defective. WatchGuard, Inc. will not be responsible for
any removal or re-installation cost of the unit or for damages caused by
improper installation.
Remedy
If, within the duration of this warranty, a unit or component covered by
this warranty is returned to WatchGuard, Inc. and proves to be defective
in material or workmanship, WatchGuard, Inc. shall (at its option) repair
or replace any defective components or offer a full refund of the purchase
price. Replacement of a defective component(s) pursuant to this
warranty shall be warranted for the remainder of the warranty period
applicable to the system warranty period.
Shipping
During the first ninety (90) days of the initial warranty period,
WatchGuard, Inc. will provide a prepaid shipping label to return any
defective unit for end users in the continental United States provided
serial numbers are submitted with the request. In such event, contact
WatchGuard, Inc.’s Customer Service Department to request a return
material authorization (RMA) number. Failure to obtain and use a
WatchGuard, Inc. prepaid shipping label in the first ninety days (90) on
the return shipment will result in the end user being responsible for
shipping costs to WatchGuard, Inc. After the first ninety (90) days, the
end user will be responsible for any shipping charges to WatchGuard,
Inc. WatchGuard, Inc. will return ship the product to a customer within
the continental United States by prepaid ground shipping only. Any
expedited shipping costs are the responsibility of the end user.
Customers that are outside the continental United States will be
responsible for all transportation costs both to and from WatchGuard,
Inc.’s factory for warranty service, including without limitation to any
export or import fees, duties, tariffs, or any other related fees that may
be incurred during transportation.
You may also obtain warranty service by contacting your local
WatchGuard, Inc. Authorized Service Center (ASC) for shipping
instructions. A list of local ASCs may be obtained by contacting
WatchGuard, Inc.’s Customer Service Department. Customers will be
responsible for all transportation costs to and from the local ASC for
warranty service.
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Revision ReviewDraft_
052720