User guide

WATCHGUARD SYSTEM MANAGER AND FIREWARE WSM/FIREWARE 10.2.7
RELEASE NOTES JANUARY 22, 2009 PAGE 6
Known Issues and Limitations
These are known issues for WatchGuard System Manager and Fireware v10.2.7. Where available, we
include a way to work around the issue.
Upgrading to Fireware v10.2.7 from Fireware v8.2 and earlier
 It is not possible to upgrade directly to Fireware v10.2.7 from Fireware v8.0, v8.1, or v8.2.x.
You must upgrade to Fireware v8.3 before you install Fireware v10.2.7.
 If you use Internet Explorer 6, the web-based Quick Setup Wizard can fail to complete the
loading of software and initial configuration onto the Firebox because of the way IE6 handles
old cache files and scripts.
Workaround
Clear the file cache in your web browser and try again. To clear the cache: from the
Internet Explorer toolbar select Tools > Internet Options > Delete Files.
Quick Setup Wizard
 The Quick Setup Wizard installed on your management station sets the IP address of the Log
Server in the configuration file to the temporary dynamic IP address on the management
station during setup (10.0.1.100/24).
[13908]
Workaround
Use the WSM-based Quick Setup Wizard only on a computer with a static IP address on
which the Log Server is already installed.
Authentication
 The authentication applet does not load when you use an underscore character "_" in the URL
path, such as
https://xy_wz:4100. [27196]
Workaround
If you use a DNS entry for the Firebox, do not use the underscore character in the URL.
SNMP
 Fireware v10.x does not support the HA-MIB used in Fireware v9.0 or older. [23998]
General WatchGuard Server Issues
 If you already have the WatchGuard Log Server or Report Server installed and you run the
WSM installer again to install the Management Server for the first time, the task bar icon for the
Management Server does not appear until you reboot.
[27459]
 We recommend that you do not install server software on non-English Windows 2000.
 Both the Report Server and Log Server administrative user interface email configuration
require you to enable the
Server Settings tab > Send a warning if the database reaches
the warning threshold
setting, at least long enough to fill in the Send warning message to
text box. All email notifications sent from the Log and Report Servers are sent to this address.
The mail sender for all email sent by Log and Report Server is set in the Notification Setup
section below the Expiration Settings tab. You must enable the
Turn on notification check box