Watchguard Digital V2 Back-To-Base Monitored Alarm System with Wireless Detectors, Remote Controls & Wireless External Siren N517 Designed in Australia. Made in Taiwan I N S T R U C T I O N R e v M A N U A L 1 . 2 Thank you for purchasing an Australian Designed RhinoCo Technology Product. Please read this manual carefully before installation and keep it in a safe place for future reference.
Contents Contents ............................................................................................................................... 2 Introduction ........................................................................................................................... 4 GENERAL SYSTEM DESCRIPTION .......................................................................................... 7 1. About the Watchguard Digital™ SecureNet Back-to-Base Monitoring Centre.......... 8 2.
WALK TEST MODE ....................................................................................................43 ZONE FEATURE PROGRAMMING............................................................................44 WIRELESS SIREN AUTO TEST.................................................................................45 WIRELESS SIREN DISABLE......................................................................................45 Maintenance.............................................................
Introduction Your Watchguard Digital Alarm System is a state-of-the-art wireless security system, designed for simple DIY (Do It Yourself) installation. It is suitable for home or business use and integrates with the SecureNet monitoring system for total 24-hour protection for you, your family and your property. Your Watchguard Digital alarm system connects to the SecureNet monitoring system (ongoing charges apply) through a phone line connection.
Included Components: 1 Main Control Unit 2 Remote Controls 3 Wireless External Siren & Keys 4 Power Supplies 5 Wireless Passive Infrared Detectors 7 Mounting Material 5 6 Main Control Unit Keys 8 Screws
Optional Components: 9. Wireless Keypad A wireless keypad can be placed inside the entrance to your premises, allowing people to arm and disarm the system using a pin number instead of remote controls. This enables multiple user access without needing extra remote controls. 10. Wireless Reed Switch The Wireless Reed is used for detecting the opening of windows or doors. They contain long life lithium batteries that last up to 5 years, and the system will automatically notify you when they need replacing.
BACK-TO-BASE MONITORED ALARM SYSTEM WATCHGUARD DIGITAL The purpose of this document is to provide you with full explanations and instructions (in layman’s terms) for your Watchguard Digital Alarm System and the 24 Hr Monitoring Service provided. It also outlines the ongoing monitoring service fees, the automated billing service, as well as your full warranty terms & conditions.
1x WIRELESS EXTERNAL HIGH POWER SIREN AND STROBE. This unit is designed to be easily mounted under an eave. No cabling is required between the main control unit and the siren. Simply connect to AC mains via the included plug pack, which is supplied with a ready to connect 10m long cable. This unit incorporates a powerful siren and flashing blue strobe.
KEY FEATURES OF THE DIGITAL MONITORING CENTRE: ONLINE ACCESS. Our secure, user-friendly web interface allows you to customize your alarm system, access and view its status and logs from anywhere, at anytime. INTERACTIVE NOTIFICATION. Designate up to five contacts (yourself, family, friends, neighbours or security) notifying them of the alarm activation details via a user-friendly interactive voice phone call. This process is escalated until contact is established.
You will know when the system is in “shutdown mode” as you will hear 4 beeps from both the main control unit and external siren whenever you try to arm/disarm the system. For greater piece of mind your Watchguard Digital will automatically carry out a self-test once per week and call the Digital Monitoring Centre to confirm that the telephone line you have connected your Watchguard Digital to, is operational.
THE BASIC PLAN: The Basic Plan is designed for people who only want a very low cost, limited alarm monitoring service whereby they receive all alarm event notification via SMS Text or Email Messaging only. The main disadvantages compared to the regular Home/Business Plans are: SMS & Email Messages are not as reliable as voice communication (can be delayed), and are also easy to be ignored by the recipient.
Optional Alarm Patrol Guard Response If you select the option of sending a Patrol Guard to your premises, then you must register online and provide your credit card details, or alternatively call 1300 653 533 during business hours. Each response will be charged directly to your credit card. The guard response service is also not available in all suburbs & towns. Current patrol guard response charges will be provided when registering for this service. 5.
Installation Planning the Installation To get the best possible protection from your Watchguard Digital alarm system, it is imperative that you follow the following guidelines on where to place the system components. Below is a diagram of where we suggest you should place the Main Control Unit, the External Siren and the Detectors. Please Note: The main unit will enter test mode when first turned on. This mode will allow you to verify that all wireless devices you have installed work correctly.
Watchguard Digital Main Control Unit Basic Connection Diagram 1 3 Diagram not to scale To power point To phone line 2 The diagram above shows the 3 standard connections for the Main Control Unit: 1. Low Voltage Power Adapter for connection to your power point. 2. Telephone Line Connection using the supplied lead. Please note the wall socket plug is removable to allow for both old and new style phone sockets. Optional Connection For Your Existing Phone i.e.
Step 1: Install The Main Control Unit The Main Control Unit requires both AC power and a phone line to be plugged in. Therefore, it should be located as close as possible to a power and phone outlet and preferably mounted out of sight. For maximum wireless range, mount the unit at a height of 1.5m or greater from the floor, and ensure there are no metal objects directly adjacent to the antenna. Note: Make the antenna as straight as possible, as even small bends can reduce the wireless range significantly.
Step 2: Changing Your System From The Home To The Business or Basic Plans: Your Watchguard Digital is pre-programmed at the factory on the Home Plan. If you wish to change to the Business or Basic Plans, please follow the procedure below. TO CHANGE BETWEEN HOME, BUSINESS & BASIC PLANS 1. Turn the Main Control Unit off via the key switch. 2. After waiting at least 5 seconds, turn the main control unit key switch back to the on position. 3.
Step 3: Install the Wireless PIR Detectors Installing the Wireless PIR Detectors On then rear of each detector is a sticker indicating the preprogrammed zone number. Starting with Zone 1, power up the detector by removing the plastic insulator under one the batteries. Then wait 3 minutes for the detector to warm up. 1. Remove plastic from under battery terminal 2. Set dipswitches 1 and 3 on the main control unit to on. 3. Open and close the front cover of the detector.
Set the dipswitch for the zone to on. All others to off. I.e. for zone 1 set dipswitch 1 to on. 8. TAMPER Press the tamper until the desired feature is reached. For every press of the tamper, the feature will increment to the next, the number of beep(s) heard correspond to the feature that you have activated. Beeps Zone Feature 9. 10.
About The Wireless Passive Infrared Detector (PIRW) The detector is a high quality infrared movement detector, which is battery operated and communicates with the Watchguard Digital alarm system via radio frequency (RF) transmission. This detector is very easy to install, provides excellent detection sensitivity and has a long battery life (approximately 3 years).
The detector is not waterproof and is designed for indoor use only. Ensure PIR sensor does not face window PIR Sensor – Mount at a height of Between 1.2m and 1.8m from ground Locate PIR sensor on a diagonal to doorway 1. Firstly, the mounting bracket must be fixed to the wall using the self-tapping screw. Mounting should be at a minimum height of 1.2 metres and maximum of 2.1 metres. 2. Drill a 5mm diameter hole (at least 30mm deep) into the wall for mounting the detector bracket/socket base. 3.
Powering the Detector When you first remove the detector from the box it is not powered, although the batteries are in place. To turn the detector on − Pull the piece of plastic out from beneath one of the battery terminals (as seen in figure 3). As soon as the plastic is removed the red and green lights will flash for a few seconds. IMPORTANT Warm up period You must wait approximately 3 minutes for the detector to warm up after connecting the batteries.
Walk Test Mode for the Passive Infrared detectors and other wireless devices It is vital that the detector is tested carefully for each installation. At 25°Celsius, the detector should have a detection range of approximately 10 metres and a scope angle of 90°, i.e. 45° either side of the centre position straight ahead of the lens. Walk Test Mode For The Wireless PIR Detectors 1. Remove the front cover off the detector via the clip at the top.
Dual Edge Sensing (DES) technology ‘explained’ (3ft) (13ft) (30ft) Figure 3 – side view, detection pattern in optimal temperature environment This detector has Dual Edge Sensing (DES) Technology, developed to eliminate false alarms yet still provide maximum security. The detector uses a pattern of infrared beam zones to sense body movement. The detection pattern in an optimal temperature environment is shown in figure 6 and figure 7.
TOP VIEW = Infrared beam zone Figure 5 – least sensitive trigger Triggering the detector when set to “least sensitive” (Default setting) In figure 6, a body moving from position 1 to position 2, into the infrared beam zone, will create a pulse. Moving from position 2 to 3, out of the other side of the same infrared beam zone, will create a second pulse. Additional movement from position 3 to 4 will create a third pulse.
No trigger body movements No trigger body movements are body movements which are too small to be recognized as valid body movements to trigger the detector. Figure 8 – no trigger 25 In the example, shown by figure 9, a body walking into one side of the infrared beam zone, then back out the same side of the infrared beam zone will not trigger the detector. A body moving from position 1 to 2, into the infrared beam zone, will only create pulsing.
Step 4: Installing The External Siren The External Siren should be mounted at the front or the front side of the building so as to provide maximum visual deterrent and to allow neighbours to identify that it is your system that has been activated. The mounting position must NOT be exposed to direct rain or other water sources. This means that under an eave or roof overhang is a good location as shown in the diagram below.
Installing the Siren Unit 1. Drill mounting holes (7mm diameter, 25mm minimum in depth) into the chosen wall. 2. If a masonry wall, use the green star plugs. Press each one into the 4 main mounting holes. 3. Make a 12mm hole and feed the 10m of low voltage power cable through the wall and up into the ceiling for power. Figure 9 4. Screw the top 2 screws half way in. 5. Place the unit to support itself from the top 2 screws through the key shape holes at the top of the main control unit 6.
To test signal strength/coverage of the main unit to Siren follow the procedure below. Wireless Siren Auto Test 1. Set dipswitches 1 and 5 to on. 2. The strobe on the siren will flash every 5 seconds, and the main unit will beep out the signal strength every 5 seconds. The beeps range from 1-10. The minimum acceptable strength is 3. Note: if the 3 beeps are not achieved, relocate the siren slightly. If the 3 beeps are still not achieved then relocate the siren closer to the main unit.
Step 5: Connecting To The SecureNet Digital Monitoring Centre Once the Main Control Unit is installed, your Watchguard Digital Alarm System is ready to be connected to the SecureNet Digital Monitoring Centre. The SecureNet Digital Monitoring Centre dramatically increases the protection provided by your Watchguard Digital acting, as a link between you, your security system and guard, police, fire or medical emergency services.
Step B – Add your account details *Note: At this stage you will be provided with a 6-digit account number. Record this number somewhere safe as it is needed to log on to the website in the future. Enter an account name that will be used to refer to your account if you ever speak to a customer service operator. Enter the phone number and address of the property where the alarm will be installed.
Step C – Add your contact details *Note: The password that you choose is the password that you must enter when the DIGITAL MONITORING CENTRE calls i.e. you will be called and request that you enter your password using the alphanumeric keypad on your phone eg. if your password was ‘water’ you would enter ‘92837’. Refer to the keypad diagram shown right. Contacts are people who are notified (either by phone, email, or SMS) in the event of an alarm.
Step D- Login to the SecureNet Digital Monitoring Centre Once you have created your SecureNet account you will be automatically logged into the DIGITAL MONITORING CENTRE. However, when you next want to access your account, you will need to login. To do this go to www.watchguardalarms.com.au and click on the ‘Login’ button up on the top of the page. A new window will appear containing fields for your username and password (the site uses 128 bit SSL encryption to protect your information).
Step E- Set Up My Sensors A sensor or detector is what triggers an alarm to tell you when there is a problem. They can include: − Movement sensors − Vibration sensors − Reed switches (for doors or windows) − Smoke detectors − Panic buttons or medical alarms. To set up your sensors, click the ‘Sensor’ button in the main menu. Your Watchguard Digital alarm system comes with two Wireless Passive Infrared Detectors. On the back of each of these should be a sticker with a ‘1’ or a ‘2’ on it.
Step G- Test Your Account Once you have registered and configured your account online, it’s a good idea to test it out to make sure everything is working correctly. Read these sections in full before starting your test and double check your contact phone numbers are correct. 1. Arm your alarm using your Remote Control 2. Set off one of your sensors by walking in front of it 3. Wait for 1 minute. 4. Disarm your alarm using the Remote Control 5.
Table Of Transmitted Alarm Messages Your Watchguard Digital will contact the SecureNet DIGITAL MONITORING CENTRE station when the following events are triggered. Message Description Zone Alarm One of your sensors has been triggered. Restore Zone Alarm The sensor status has been reset upon disarming. Tamper Alarm (Case and Wireless device tamper). The case of the wireless sensor has been opened or the cover of your alarm panel is removed.
System Shutdown This means that a serious problem has occurred and your system has had to shut down. Please contact your installer immediately or SecureNet on 1300 653 533 Billing Failed Your alarm panel has failed when it called the 1900 number for your monthly billing. Check that the phone line is plugged in, there is a dial tone on the line and that your line is enabled to call 1900 and 1300 numbers. Your control panel will not work until your billing is successful.
Operation Master Key switch On Main Control Unit The master key switch is located on the Main Control Unit. The master key switch allows you to completely disable the alarm system, and is used primarily for transportation purposes so as not to flatten the internal back-up battery unnecessarily. Leaving the switch on without main power connected will cause long-term damage to the battery cells. To utilise your Watchguard Digital, turn the key switch to the ‘ON’ position.
Alarm Modes Below you will find an explanation of the different operational modes of your Watchguard Digital Alarm and when it is appropriate to use them AWAY Mode This mode activates all wireless detectors When to use When leaving the building or premise, i.e. AWAY from premises. Indications The siren will beep once and the strobe will flash once. The red warning light will turn on. The internal screamer will beep for the 30-second exit delay before the system is fully armed.
Optional Wireless Keypad: Enter the building, and within 30 seconds go to the keypad and press the ‘ # ‘ key. Then enter your 4 digit pin code followed by the number 2 button. Now the system will disarm. Indications The siren will beep twice and the strobe will flash twice. If the siren beeps 4 times instead of twice, the system is telling you that it has been triggered into alarm condition since last armed. PANIC Mode This mode is used in an emergency situation.
Remote Control Functions Press Button 1 AWAY mode Press once to arm the system in normal AWAY mode. The internal screamer will beep at 1-second intervals for the 30second exit delay and the outside siren will beep once. The strobe will flash once. STAY mode Press twice within 3 seconds to arm the system in STAY mode. The internal screamer will beep at 2-second intervals for the 30-second exit delay and the outside siren will give a low tone beep after the second press.
Programming Using the DIP switch simply follow the steps, when complete ensure all switches are left in the off position. For ease of programming ensure that there is no movement in front of any of the detectors unless otherwise required. ADD A D DIP ON DELETE 1 2 3 4 5 6 7 8 Line Phone Tamper TO ADD A NEW REMOTE 1. Set dipswitches 1 and 2 to on. ADD 2. A Press the ADD button. 3. The unit will start to beep. 4. Press button 1 on the remote control you wish to add. 5.
TO DELETE ALL REMOTES 1. Set dipswitches 1 and 2 to on. DELETE 2. Press the DELETE button. D 3. Now all the remotes that you wish to keep must be added back in. Follow the procedure above To Add a New Remote. TO ADD A DETECTOR 1. Set the dipswitch to on for the zone you wish to add. I.e. To add a detector into zone 3, set dipswitch 3 to on. 2. ADD A 4. Open the detector you wish to add 5. 42 Walk Test mode Press the ADD button If you are learning a Passive Infrared detector 1.
NOTE: If you attempt to learn in a device that is already learnt it will be deleted and added to the new zone eg: If a WPIR is in zone 3 and you wish to move it to zone 5 relearning in zone 5 will delete it from zone 3 and add it to zone 5. TO DELETE A DETECTOR 1. Set the dipswitch to on for the zone you wish to delete. I.e. if you wish to delete the sensor currently programmed into Zone 1, set dipswitch 1 to on as shown. 2. DELETE D Press the DELETE button. 3.
Zone Feature Programming Zone Feature Programming can be used to set all the different combinations of alarm modes. Simply put the corresponding zones dipswitch up, and press the tamper to change the features. For every press of the tamper, the feature will increment to the next, the number of beep(s) heard correspond to the feature that you have activated: ZONE FEATURE PROGRAMMING 1. Set the dipswitch for the zone you wish to program. TAMPER 2.
Wireless Siren Auto Test Use this mode to test that the wireless siren is operating correctly WIRELESS SIREN AUTO TEST 1. Set dipswitches 1 and 5 to on. 2. The strobe on the siren will flash every 5 seconds, and the main unit will beep out the signal strength every 5 seconds. The beeps range from 1-10. The minimum acceptable strength is 3. Note: if the 3 beeps are not achieved, relocate the siren slightly. If the 3 beeps are still not achieved then relocate the siren closer to the main unit.
Maintenance The complete system should be tested at regular intervals. We suggest testing it once every fortnight or at least once per month. Real Time Clock battery Your Watchguard Digital is equipped with a real time clock for logging alarm events and billing information. The battery for the Real Time Clock is located inside the Main Control Unit. Replacing or removing this battery will result in incorrect event logging and billing. Please DO NOT attempt to remove/replace this battery.
The Remote Control The batteries in the remote control will need to be replaced once every 1 to 3 years, depending on usage. You are able to recognise when the batteries are low by the remote control range reducing. Below describes how to replace the batteries in the remote control. Battery Specifications Battery Type Model Voltage 2 x Lithium button cells CR1616 3 Volts The Wireless PIR Detector Replacing the Batteries The batteries can be removed by: 1.
Cleaning the Pyro Sensor The pyro sensor must be clean at all times for optimum performance. If the pyro sensor appears to have any dust, dirt or fingerprints on it, then it should be cleaned. 1. To clean the pyro, use a soft cotton cloth (not a tissue), which has been dampened with Methylated Spirits (Alcohol). 2. Gently wipe across the window of the pyro sensor with the dampened cloth. Be sure not to touch the pyro sensor with your fingers.
Frequently Asked Questions (FAQ) If I accidentally set off my system, what should I do? De-activate your system by using your remote control or by entering your PIN into the optional wireless keypad. If you have disarmed your system within 30 seconds of the alarm being accidentally triggered, you do not need to call us.
beeps) and external siren (loud beeps) whenever you try to arm/disarm the system. Once a working phone line is restored, when you next try to arm / disarm the system it will re-attempt to dial the 1900 billing number and receive the acknowledgement to make the system exit “shut-down” mode. Please allow up to 10 minutes for this process to take place.
Warranty & Monitoring Terms Warning Limitations & Warranty While this system is an advanced design security system, it does not offer guaranteed protection against burglary, fire or any other emergency. Any alarm system, whether commercial or residential, is subject to compromise or failure to warn for a variety of reasons. For example: • Intruders may gain access through unprotected openings, or have the technical sophistication to bypass an alarm detector or disconnect an alarm warning device.
may be out of service or temporarily out of service. Telephone lines are also subject to compromise by sophisticated intruders. • Even if the system responds to the emergency as intended, however, occupants may have insufficient time to protect themselves from the emergency situation. In the case of a monitored alarm system, authorities may not respond appropriately. • This equipment, like other electrical devices, is subject to component failure.
Monitoring Service Standard Agreement 1. INTERPRETATION Where used in these Terms and Conditions: a. "The Company" refers to Cornick Pty Ltd, its successors and assigns. b. “You", "Your", "Yours" and "Customer" refers to the customer named overleaf, its successors and permitted assigns. c. “The Equipment" refers to items particularised in Section C overleaf, comprising the "Security System". d.
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8. FEES & CHARGES a. If the direct and indirect cost to The Company of providing the services (or any other work under this Contract) increases at any time after the Date of this Contract for any reason, including but not limited to any change to any applicable award or telephone network charges, then The Company may from time to time by written notice to You increase its fees accordingly, with such increase to take effect from the date on which the cost to The Company increases. b.
PLEASE CUT OUT & RETURN THIS INFORMATION WITHIN 14 DAYS OF PURCHASE TO: Cornick Pty Ltd 9 Hannabus Place McGraths Hill NSW 2756 Australia Watchguard Digital V2 Warranty Card Name Address Suburb Country Email Purchase Date Daytime Phone Who did you purchase your Watchguard Digital System from? Store Location Did you buy any accessories? Please indicate the qty purchased State Postcode Invoice Number PIR Smoke Remotes Reed Switch Impact Wireless Keypad Panic Button Who installed your system? * Thi
