Installation guide

12 ProSwitch

- Xtreme User’s Manual (Managed Models) Page 16
occurrence of the problem. Any changes to system administration procedures should
all be noted in this record.
6.2 Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material Authorization (RMA)
number. To obtain an RMA number, call Waters Network Systems Customer Service at
800.328.2275 during business hours from 8:00 am to 5:00 pm (CT) email
[e-mail]
. When calling, please have the following information readily available:
 Name and phone number of your contact person
 Name of your company/institution
 Your shipping address
 Product name
 Packing List Number (or Sales Order Number)
 Failure symptoms, including a full description of the problem
 Waters Network Systems will carefully test and evaluate all returned products,
will repair products that are under warranty at no charge, and will return the
warranty-repaired units to the sender with shipping charges prepaid (see
Warranty Information, Appendix A, for complete details). However, if Waters
cannot duplicate the problem or condition causing the return, the unit will be
returned as: No Problem Found.
 Waters Network Systems reserves the right to charge for the testing of non-
defective units under warranty. Testing and repair of product that is not under
warranty will result in a customer (user) charge.
6.3 Shipping and Packaging Information
Should you need to ship the unit back to Waters Network Systems, please follow these
instructions:
 Package the unit carefully.
 It is recommended that you use the original container if available.
 Units should be wrapped in a "bubble-wrap" plastic sheet or bag for shipping protection.
(You may retain all connectors and this Installation Guide.)
 CAUTION: Do not pack the unit in Styrofoam "popcorn" type packing material. This
material may cause electro-static shock damage to the unit.
 Clearly mark the Return Material Authorization (RMA) number on the outside of the
shipping container.
 Waters Network Systems is not responsible for your return shipping charges.
Ship the package to:
Waters Network Systems
Attention: Customer Service
RMA Number:
945 37
th
Avenue, NW
Rochester, MN 55901