Installation Guide

8
WATERTECH WHIRLPOOL BATHS LIMITED LIFETIME WARRANTY
WARRANTY COVERAGE
Watertech Whirlpool Bath (the “Company”) offers the following expressed limited lifetime warranty to the
original purchaser of any Watertech Whirlpool Bath who purchases the Bath for personal or single family
residential use (“user”): The Company will repair or replace, at the sole option, the Bath or its equipment in
accordance with the following terms and conditions.
LIFETIME WARRANTY ON BATHS
The Company extends to the original purchaser of the Bath a non-transferable limited warranty that the
shell will maintain its structural integrity and configuration and be free of water loss due to a defect in the
tub shell. The warranty covers only the tub shell and the manufacturer installed pump. Our limited
warranty on options and accessories is for one year. Warranty coverage begins on the date the option or
accessory was originally
purchased by the user.
WARRANTY LIMITATIONS
Our limited warranty does not cover defects, damage, or failure caused by the common carrier, installer,
user, or other persons, pets, or rodent, or resulting from, without limitation, any of the following: careless
handling (lifting unit by plumbing, abrading finish, etc) including its own negligence; modification of any type
for any reason (including specifications provided with the unit): connections supplied by the installer of the
equipment; improper voltage supply or unit without specified minimum amount of water or at inappropriate
water temperature; use of abrasive or improper cleaners; or acts of God, such as lightning, floods,
earthquakes, etc. In addition, THE COMPANY WILL NOT BE RESPONSIBLE FOR INCIDENTAL, OR
CONSEQUENTAL DAMAGES or losses arising from the cause (e.g. water damage to carpet, ceiling, tiles,
marble, loss of use, etc).This limited warranty does not include: labor, transportation, or other costs
incurred in the removal and/or installation of the original unit and/or installation of a replacement (unit; any
costs relating to obtaining access for repair; or loss of use damage, including loss of sales, profit or business
advantage of any kind under any circumstances. Warranty coverage is provided in the United States of America.
RESPONSIBILITIES OF OTHERS
Inspecting the unit prior to installation is the responsibility of the installer or building contractor who acts on
behalf of the user. They are responsible for ensuring the unit is free of defect or damage. Notices are
placed on and in the unit and on the shipping carton advising the installer of this responsibility. In the event
of a problem, the unit must not be installed.
The Company is not responsible for failures or damage that could have been
discovered, repaired, or avoided by proper inspection and testing (including proper water
testing) prior to installation and before final enclosure failure to do so voids warranty.
Damage occurring in transit is the responsibility of the carrier, delivery person, or seller of the product. The
buyer or those acting on their behalf must inspect the bath for damage and shortages before signing any
receiving documents. The receiving person must note any damage to the shipping box (i.e. punctures,
indentations, crushed areas, etc…) on the receiving documents. The shipping box should then be opened
and the receiving person and delivery person must visually inspect the bath for damage and note on the
receiving documents any damage or shortages of merchandise. If damage or shortages art found, call
Watertech Whirlpool Bath at 1-800-289-8827 to discuss the issues found before signing the receiving
documents. Minor issues can be easily addressed by one of our field representatives. All issues, problems,
and concerns need to be resolved before signing any receiving documents. Watertech allows buyer or
those acting on his behalf an additional 48 hours after signing receiving documents to re-inspect, note any
shortages, and inspect and water test the bath for leaks and damages that were concealed or overlooked
during the initial inspection. It is the buyer’s responsibility to report any damage or shortages during the 48
hour period.
Phone [phone] Fax [phone]
Information should be reported to both seller and Watertech
It is the responsibility of the installer, building contractor, or user to provide access for service. The
Company is not responsible for any costs relating to obtaining access for repair. The user shall bear such
costs and, if appropriate, must seek recovery from the installer.
Damage occurring to the unit during installation is the responsibility of the installer and/or building
contractor and damage occurring thereafter is the responsibility of the user. For the customer’s benefit,
the Company maintains a list of independent service personnel to perform required warranty service
repairs. Such firms are not agents or representatives of the Company and cannot bind the Company by
words or conduct.
WATERTECH WHIRLPOOL BATH
2507 Plymouth Road
Johnson City, Tennessee 37601