User`s guide

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• User's Guide
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Return Material Authorization (RMA)
1. Call Watlow Customer Service, [phone], for
a Return Material Authorization (RMA) number
before returning any item for repair. If you do not
know why the product failed, contact an Application
Engineer or Product Manager. All RMA’s require:
• Ship-to address
• Bill-to address
• Contact name
• Phone number
• Method of return shipment
• Your P.O. number
• Detailed description of the problem
• Any special instructions
• Name and phone number of person returning the
product.
2. Prior approval and an RMA number from the
Customer Service Department is required when
returning any product for credit, repair or evalua-
tion. Make sure the RMA number is on the outside of
the carton and on all paperwork returned. Ship on a
Freight Prepaid basis.
3. After we receive your return, we will examine it and
try to verify the reason for returning it.
4. In cases of manufacturing defect, we will enter a
repair order, replacement order or issue credit for
material returned. In cases of customer misuse, we
will provide repair costs and request a purchase
order to proceed with the repair work.
5. To return products that are not defective, goods
must be in new condition, in the original boxes and
they must be returned within 120 days of receipt.
A 20 percent restocking charge is applied for all
returned stock controls and accessories.
6. If the unit is not repairable, you will receive a letter
of explanation. and be given the option to have the
unit returned to you at your expense or to have us
scrap the unit.
7. Watlow reserves the right to charge for no trouble
found (NTF) returns.
The EZ-ZONE
®
PM PID Controller User's Guide is copy-
righted by Watlow Electric, Inc., © January 2015 with all
rights reserved.
EZ-ZONE
®
PM is covered by U.S. Patent No. 6,005,577
and Patents Pending