Manual

WATLOW Series 365 User’s Manual 15
General
Returns
1. Call Watlow Customer Service, 507/454-5300, for a Return Material
Authorization (RMA) number before returning any item for repair. We need
this information:
• Ship-to address • Bill-to address
• Contact name • Phone number
• Ship via • P.O. number
• Symptoms and/or special instructions
• Name and phone number of person returning the material
2. Prior approval and an RMA number is needed when returning any unused
product for credit. Make sure the RMA number is on the outside of the carton,
and on all paperwork returned. Ship on a Freight Prepaid basis.
3. After we recieve your return, we will examine it and determine the cause for
your action.
4. In cases of manufacturing defect, we will enter a repair order, replacement
order, or issue credit for material. A 20 percent restocking charge is applied
for all returned stock controls and accessories.
5. If the unit is unrepairable, it will be returned to you with a letter of explanation.
Repair costs will not exceed 50 percent of the original cost.
Shipping Claims
When you recieve your Watlow control, examine the package for any signs of
external damage it may have sustained enroute. If there is apparent damage
either outside the box or to its contents, make a claim with the shipper immediate-
ly. Save the original shipping carton and packing material.
Warranty
The Watlow Series 365 is warranted to be free of defects in material and work-
manship for 36 months after delivery to the first purchaser for use, providing that
the units have not been misapplied.
Since Watlow has no control over their use, and sometimes misuse, we cannot
guarantee against failure. Watlow’s obligations hereunder, at Watlow’s option, are
limited to replacement, repair, or refund of purchase price, any parts which upon
examination prove to be defective within the warranty period specified. This war-
ranty does not apply to damage resulting from transportation, alteration, misuse or
abuse. This excludes mechanical relays which are warranted to 100,000 cycles.