Warranty

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Warranty
ANKA warrants each ANKA product (“Product”) to the original customer (“Customer”) against defect in materials and workmanship. The term
of this warranty is two years from the date of manufacture, plus shipping time. This is a parts only warranty. The Customer is responsible for
uninstalling and reinstalling the Product. ANKA
customer in removing and/or reinstalling any Product or part thereof.
To make a warranty claim, the Customer should send contact details to ANKA at the address below. ANKA will contact the customer directly
and promptly. If the issue can’t be resolved by email or phone discussions, then ANKA will decide whether we need to get the product back
for testing. ANKA may instruct the Customer to send the Product to their point of sale.
The Customer shall bear the freight cost to return the Product to the point of sale. ANKA or its authorised agent shall bear the freight cost to
ship the Product back to ANKA for testing.
This warranty is void in any of the following circumstances:
1. The Product has been misused, mishandled, neglected or abused.
2. The Product is not suitable for the Customer’s application.
3. The Product has been improperly installed, operated, repaired, serviced or maintained.
4. The Product has been damaged other than by reason of a Product defect.
6. The Product has been connected to other equipment with which it is not compatible.
parameters relating to capacity, temperature and pressure.
8. The Product has been used for purposes other than which it was designed.
This warranty does not cover damage caused by freezing. It is the responsibility of the customer to please ensure that the product is truly
defective under the warranty terms. The Customer should follow the standard trouble shooting procedures. Refer to the technical
documentation on the ANKA website. If necessary, contact ANKA for technical support. This warranty applies to ANKA Products only. It does
not apply to ancillary equipment over which ANKA has no control. Such ancillary equipment includes, without limitation, other plumbing
Installation is entirely at the Customer’s risk. The Customer is responsible for installing the Product in accordance with ANKA’s installation
instructions and applicable local codes, ordinances and good trade practices. ANKA accepts no liability for damages resulting from faulty
installation.
ANKA accepts no liability for direct, indirect, incident, special, or consequential damages resulting from the Customer’s failure to follow
ANKA’s warnings, installation instructions and procedures or such other procedures generally applicable to products of the same type. The
foregoing limitation extends to damages to person or property as well as the cost of alternative arrangements and the cost of trades people.
ANKA reserves the right to change or improve its Products or any component thereof without being obligated to provide such a change or
improvement for Products sold and/or shipped prior to such change or improvement.
ts territory.
Nothing in this limited warranty should be construed as limiting or restricting any other statutory right or remedy of the Customer, except for
such limitations or restrictions herein as may be allowed by the law of the territory. With our policy of continuing product design and
The products in this website are protected by intellectual property rights including patents, registered designs and trademarks owned by
Apex Valves Limited. These registrations cover countries including, but not limited to, New Zealand, Australia, USA, Canada, UK, Europe, South
Africa and many others.
ANKA and its trademarks belong to Apex Valves Limited.