Use and Care Manual

PURE WATER TECHNOLOGIES, LLC | dba Wayde King Water Filtration™ www.KingWaterFiltration.com |
5502 S. Fort Apache Rd. Suite # 100, Las Vegas, NV 89148 | Customer Service Ph: 855.957.2166 | [e-mail]
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SHIPPING POLICY
Billing Information
Your credit card will be billed as “Pure Water Technologies”.
Free Shipping
Shipping is free for all Continental US orders over $999.99 (excluding Hawaii and Alaska).
Canadian Shipments
UPS charges you the receiver a brokers fee for any shipment that crosses the US border. Please note UPS is also
required in your location to collect GST/VAT on the value of your shipment.
Undeliverable Packages
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we
will issue a refund minus shipping costs if the carrier is unable to deliver the package due to an address error that is not
through any fault of Pure Water Technologies LLC dba Wayde King Water Filtration.
We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were
undeliverable, you are welcome to place a new order on our website. Please contact us if you suspect your order cannot
be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated
delivery date.
Refused Shipments
If an item is refused upon delivery at no fault of Pure Water Technologies LLC dba Wayde King Water Filtration, we may
at our own discretion, charge the customer return shipping fees. Pure Water Technologies LLC dba Wayde King Water
Filtration cannot be liable for the shipping charges if the item is refused before delivery. Freight packages that are refused
will be charged a 25% restock in addition to freight charges.
Tracking Shipments
Upon your order shipping, a tracking number will be emailed to the email address you provided on your order. Sometimes
tracking information won’t be immediately available. This may be due to the timing of tracking-database updates by the
carrier, or extenuating delays relating to your shipment. If you don’t see any tracking data for your shipment, please allow
up to 48 hours for our system to update and then contact customer service for additional information.
Damage/Lost Package Claims
All damage or lost package/item claims on deliveries must be made within 5 days of arrival to customers home for (Small
Package) shipments. Freight shipments should be inspected for damage upon arrival and reported to the freight driver
immediately. If damage is not noted on the delivery receipt prior to acceptance, Pure Water Technologies LLC dba Wayde
King Water Filtration can assume no liability for damages, however will give its best effort to process claim with the
shipping carrier.
Pure Water Technologies LLC dba Wayde King Water Filtration may request photos of the damage to give to the
designated freight company for inspection of the damage and to file a claim. Should any item arrive damaged or any item
be missing from your shipment, please contact customer service at 855-957-2166. Please note that lost package
investigations can take up to 30 business days to process, damage claims can take up to 90 business days to process.
Order Cancellation Policy
You can cancel your order for any item provided that the order has not yet entered the shipping process. If the item you
want to cancel has already entered the shipping process, it cannot be canceled by you or by our customer service
department. However, you can return the item for a refund, minus any and all shipping costs. To request cancellation of
your order please call Customer Service at 702-750-9800.
Cancellation requests are not accepted by email.