Use and Care Manual

PURE WATER TECHNOLOGIES, LLC | dba Wayde King Water Filtration™ www.KingWaterFiltration.com |
5502 S. Fort Apache Rd. Suite # 100, Las Vegas, NV 89148 | Customer Service Ph: 855.957.2166 | [e-mail]
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RETURNS PROCEDURE
All returned products will be thoroughly inspected to determine overall condition of item being returned and if it complies
with our policies and procedures. Please verify the product you are returning meets the guidelines herein and qualifies for
return to avoid any delays, or denial of, processing your return. If a nonconforming product is accepted for return Pure
Water Technologies LLC dba Wayde King Water Filtration reserves the right to charge a restocking fee up to 25% at our
sole discretion. Return processing may take up to 10 business days from the time your product is received.
Return Merchandise Authorization Code
Returns will not be accepted without a valid Return Merchandise Authorization number (RMA). Unless otherwise specified
on our website or in our Return policy, you may request a Return Merchandise Authorization number (RMA) within 30
days of the original purchase date. RMA numbers expire after 30 days, however we encourage you to return the product
as soon possible. Any return we receive without a valid RMA number will be documented and rejected or subject to a
restocking charge at our sole discretion. Customers should call 855-957-2166 and speak with customer service to get the
RMA number. All returns must also contain all parts that were sent, along with all original packaging.
ALL Returns must have an authorized RMA before being returned or the return shipment may be refused by King Water
Filtration, LLC.
Return Shipping
Pure Water Technologies LLC dba Wayde King Water Filtration may, at our discretion, send you a pre-paid return label
for you to return your product. If you use this mailing label and the return is a result of our error (you received an incorrect
or defective item, etc.), we’ll pay the return shipping costs. If you use this mailing label and your return is not the result of
our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be
equivalent to our standard shipping cost for that item.
For your protection, we recommend that you insure your return and obtain tracking information from the shipping carrier
that can provide you with delivery confirmation. Pure Water Technologies LLC dba Wayde King Water Filtration shall not
be responsible for any returned items that are lost or damaged in transit. Postage and handling charges, both to and from
our warehouse will be paid by the customer and are nonrefundable. At our discretion, we may reimburse shipping charges
related to the return of defective products inside the U.S. only.
Note: Any return that is not the result of our error will be subject to a restocking fee, which will be deducted from the
refund.
IMPORTANT RETURN NOTICE
If the product you are returning does NOT meet the requirements described in this document, we will photograph
the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was
denied, the product(s) will be deemed not eligible for return and will be returned to you. If Pure Water
Technologies, LLC dba Wayde King Water Filtration, at our sole discretion, decides to accept a non-qualified item
for return, a restocking fee will be assessed of 20%.