User's Manual

14
Troubleshooting
Problem:
Wireless Gateway LED’s remain lit for a long
period of time when deleting or programming.
Problem:
Modules can not be removed from the Wireless
Gateway.
Problem:
• How do I determine if my Wireless Gateway is
a primary or secondary controller?
Problem:
•When activating a Scene, the modules do not
turn on quickly and/or behave erratically.
Solution:
Momentarily plug the Wireless Gateway into an
electrical outlet to reset the device to normal
operating mode.
Solution:
The Wireless Gateway is a secondary controller
in the network, only Primary controllers can be
used to add or delete modules to a network.
Solution:
Press and hold the DELETE button for 3
seconds, if all 3 LED’s turn on the Gateway is
a primary controller, if the LED’s do not turn
on, the Gateway is a secondary controller. Do
not manually operate any Z-Wave™ modules
during this test.
Solution A:
This is a common when there is a burned out
bulb in one or more nodes. Replace the bulb.
Solution B:
If the primary controller was reset and all of
the modules and secondary controllers in the
network were not reset at the same time, then
the newly created network could exhibit this
behavior. The solution is to reset the primary
controller, all secondary controllers and all
modules in the network and then set up a new
network.
REPLACE
Troubleshooting