Operation Manual

Troubleshooting
Symptom
Cause
Corrective Actions
Digital Picture Frame
doesn’t power on.
The Power connector to the unit
is not securely inserted.
Please be sure that the
AC adaptor is properly
connected to the frame.
Unable to insert
memory card
Memory card inserted in the
incorrect slot or in the incorrect
direction.
Insert the correct card in
the correct slot and
direction.
Power is on but the
Start-Up screen is not
displayed.
System does not work normally
Restart the Digital Picture
Frame.
No photo, videos, or
music files on
memory card.
Memory card is not inserted
correctly.
Insert a supported
memory card.
No sound from the
speakers.
The volume may be in the
lowest level; it may be in mute
mode.
Confirm the volume is
properly adjusted or press
MUTE button to exit mute
mode.
The files do not play.
Incompatible File Formats.
Make sure there is at least
one supported file format
on the memory card.
Can not copy or
delete files.
The files or memory card are
locked.
Unlock the files or memory
card.
Remote control does
not work.
No battery or weak battery in the
remote control.
Insert or change the
battery in the remote
control.