My Passport® Wireless Pro & My Passport® Wireless SSD Wi-Fi® Hard Drive User Manual
Accessing Online Support ▪ ▪ ▪ ▪ Online Learning Center – Start here to get the most out of your cloud storage device: www.wdc.com/setup Registration – Register your WD product to get the latest updates and special offers at: register.wdc.com Technical Support – Get technical and other support through email at: support.wdc.com/support Warranty & RMA Services – Get warranty, product replacement (RMA), RMA status, accessories, and data recovery information at: support.wdc.
Table of Contents _________ Accessing Online Support.................................................................................ii _________ 1 About Your WD Storage Device....................................................................1 Handling Precautions....................................................................................................... 1 Kit Contents......................................................................................................................
Capacity..............................................................................................................................16 Battery.................................................................................................................................16 Wi-Fi.................................................................................................................................... 16 Information....................................................................................
Other Media Players.......................................................................................................... 38 Using the Drive with a DLNA-Enabled Mobile App.....................................................38 _________ 9 Using the Battery......................................................................................... 39 Improving Battery Life or Performance........................................................................39 Charging the Battery.........................
_________ Appendix A Technical Specifications........................................................... 53 _________ Appendix B Compatible Media Formats.......................................................55 _________ Appendix C Regulatory Information............................................................. 56 Safety Compliance.........................................................................................................56 CE Compliance For Europe.........................................
About Your WD Storage Device 1 About Your WD Storage Device This chapter includes the following topics: Handling Precautions Kit Contents Optional Accessories About the Online Learning Center System Requirements and Browsers Product Components Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage drives.
About Your WD Storage Device About the Online Learning Center WD’s Online Learning Center (http://learn.mycloud.com) provides the latest information, instructions, and software to help users get the most out of their WD storage. This web-based guide is an interactive resource to walk users through installing and using their My Passport Wireless Pro/My Passport Wireless SSD drive. The Online Learning Center allows you to: ▪ Learn about your new product. ▪ Download the latest software for your product.
About Your WD Storage Device Product Components My Passport Wireless Pro/My Passport Wireless SSD (Top View) 1 Battery Status LEDs 2 Wi-Fi LED 3 Drive Status LED My Passport Wireless Pro/My Passport Wireless SSD User Manual 3
About Your WD Storage Device My Passport Wireless Pro/My Passport Wireless SSD (Back View) 1 Power button 2 USB 3.0 port (to connect to computer and for charging) 3 USB 2.
Understanding the LEDs and Buttons 2 Understanding the LEDs and Buttons This chapter includes the following topics: Power and Battery Status LED Wi-Fi LED LED Activity During SD/USB Import Other LED Behavior Buttons Power and Battery Status LED Your My Passport Wireless Pro/My Passport Wireless SSD device is pre-charged at the factory. However, the battery level may not be at 100% when you take it out of the box as it may have been in transit or on the shelf for a significant length of time.
Understanding the LEDs and Buttons LED Behavior/Color LED Lights On Indicates... Blue (blinking for 5 seconds) 1st The USB host port is unavailable due to low battery (less than 15%). Off ---- Directly Attached to Storage (DAS): The device is directly connected to a computer and not being charged. Wi-Fi LED The Wi-Fi LED is off when you take the My Passport Wireless Pro/My Passport Wireless SSD drive out of the box. LED Behavior/Color Indicates ...
Understanding the LEDs and Buttons Buttons Power button Turns the drive on and off and wakes the drive from standby mode: ▪ ▪ SD Card Backup / WPS / Battery button ▪ With an SD card inserted in the slot, press for 2 seconds to start SD card transfer. When you do this, the battery LEDs will "count up" to indicate the transfer progress. ▪ Connects to a router using WPS. ▪ Press and hold approximately 5 seconds to start WPS. ▪ When the drive is off, press to show battery status briefly.
Setting up the Wireless Drive 3 Setting up the Wireless Drive This chapter includes the following topics: Turning on the Drive Setting up the Drive for the First Time Turning on the Drive Important: It is best to charge the battery before using the My Passport Wireless Pro/My Passport Wireless SSD drive the first time as the factory charge may have decreased during shipping. (See “Charging the Battery”.
Setting up the Wireless Drive Using a Computer and Web Browser Note: Ensure that your computer is wireless enabled. 1. Ensure that the My Passport Wireless Pro/My Passport Wireless SSD drive is on and the Wi-Fi LED is lit. 2. Do one of the following: ▪ In Windows, click the network icon in the notification area. ▪ On a Mac, click System Preferences > Network > Wi-Fi 3. Select My Passport (2.4 GHz) -XXXX or My Passport (5 GHz) -XXXX from the Network list.
Setting up the Wireless Drive 6. Read the agreement, then click I Accept. 7. Check the I agree to the License Agreement box and click I Accept. 8. Click one or both of the toggle buttons to On if you’d like to automatically copy the contents of an SD card or USB device when they are plugged in to the system. 9. Click Next. 10. Review the Enhance Your WD Experience screen, and click the toggle, if not already on, to automatically update your My Passport Wireless Pro/My Passport Wireless SSD software.
Setting up the Wireless Drive 11. A That's It! screen displays, indicating you have sucessfully set up your My Passport Wireless Pro/My Passport Wireless SSD drive. Click Finish. 12. When the My Passport Wireless Pro/My Passport Wireless SSD dashboard displays, you are ready to use your wireless drive.
Setting up the Wireless Drive About the Dashboard The dashboard is where you can see the status of your drive and customize it as you want. For more information about the dashboard, see “Using the Dashboard.” Using WD My Cloud App on a Mobile Device 1. 2. 3. 4. 5. 6. Download the WD My Cloud app to your mobile device from the Apple App Store℠ or the Google Play™ store.
The Dashboard at a Glance 4 The Dashboard at a Glance This chapter includes the following topics: Lanching the Dashboard The Dashboard Home Page Information Icons Navigation Icons Viewing Drive Status on the Home Page Use the My Passport Wireless Pro/My Passport Wireless SSD dashboard to configure settings and to manage the device. For example, you can set Wi-Fi access on your device, create or change passwords, and customize the device to suit your needs.
The Dashboard at a Glance 1 Information Icons 2 Navigation Icons 3 Status and Update panels Information Icons The Information Icons, at the top of the page, provide quick access to: ▪ Attached USB and SD device ▪ Device alerts ▪ Online Help and Learning Center. Icon Name Actions USB Device Click to display the USB device connected. The icon is dim if no USB device is attached. Alert Notifications Click to display recent alerts about new firmware and network issues.
The Dashboard at a Glance Navigation Icons The Navigation Icons provide access to the various features and settings of your My Passport Wireless Pro/My Passport Wireless SSD device. Icon Name Actions Home The Home page displays an instant overview of the status of the drive’s main functions and links for updating settings. Wi-Fi View connected devices, available Wi-Fi networks, device access point settings.
The Dashboard at a Glance Capacity The Capacity panel displays the amount of storage used by the various types of media files and the amount of free storage left on your drive. ▪ If you click the panel, it shows the number of files in each category. Battery The Battery panel displays the current percentage of total charge the battery currently holds.
The Dashboard at a Glance Information The Information panel identifies the My Passport Wireless Pro/My Passport Wireless SSD device name and capacity, the current firmware version, and the current date and time. Note: The My Passport Wireless Pro/My Passport Wireless SSD device uses an internal battery to keep the date and time. The default time zone is Pacific Time. When connected to the web dashboard via browser or WD My Cloud mobile app, the browser/app time will be synced to the device.
Connecting the Drive 5 Connecting the Drive This chapter includes the following topics: Connections Overview Making a Direct Wireless Connection Viewing or Changing the Drive's Advanced Wi-Fi Settings Connections Overview There are three ways you can connect to your My Passport Wireless Pro/My Passport Wireless SSD drive: ▪ Direct Wireless (AP) Connection: In Direct Wireless (or AP) mode, you can set up a direct connection from your My Passport Wireless Pro/My Passport Wireless SSD device to your compute
Connecting the Drive When you connect the wireless drive to your home's Wi-Fi network, all devices on your home network can access the content stored on your wireless drive. ▪ USB Connection: In USB Connection mode, you can connect your My Passport Wireless Pro/My Passport Wireless SSD drive to your computer using the provided USB 3.0 cable, essentially turning the drive into a Direct-Attached Storage (DAS) drive. Note: While connected to a computer, the drive’s Wi-Fi is turned off.
Connecting the Drive 3. Select My Passport (2.4 GHz) -XXXX or My Passport (5 GHz) -XXXX from the Network list. Replace the XXXX with the last four characters of the MAC address from the label on the bottom of your My Passport Wireless Pro/My Passport Wireless SSD drive. The default password is printed on the Quick Install Guide and on the sticker on top of your My Passport Wireless Pro/My Passport Wireless SSD.
Connecting the Drive ▪ To share the content on your device with a trusted network, click the Share content on this network check box. Note: Do not choose this option if you are connecting to a public Wi-Fi network. 6. (Optional) Click Advanced Options to display additional Wi-Fi settings. 7. View or change the following settings, as necessary: Clone MAC Address Note: If you chose to share the contents of your device on this network, this option does not appear.
Connecting the Drive Device Name Identifies the name of your My Passport Wireless Pro/My Passport Wireless SSD device. This name displays on the network as a storage device and as a content source for DLNA players. Network Mode Select the DHCP or Static method of assigning the IP address of the My Passport Wireless Pro/My Passport Wireless SSD network. ▪ ▪ If you select DHCP, an address is automatically assigned to the My Passport Wireless Pro/My Passport Wireless SSD drive.
Connecting the Drive Sharing and Modifying the Wi-Fi Connection You can share the network connection with devices connected to the drive and modify advanced settings. 1. Select a network from the Wi-Fi Networks list. 2. To share the contents of the files on your drive, click the Share content on this network check box. 3.
Connecting the Drive ▪ ▪ IP Address If you select DHCP, an address is automatically assigned to the My Passport Wireless Pro/My Passport Wireless SSD drive. If you select Static, you must assign an IP address to the My Passport Wireless Pro/My Passport Wireless SSD drive. Static IP lets you set an IP address manually, as well as the mask, Gateway, and DNS Server. (If you don’t know this information, check your router’s settings.
Connecting the Drive My Passport (2.4 GHz) Tab Field Name Description Wi-Fi Name Identifies the Wireless network name. Broadcast Wi-Fi Name Click the toggle button if you’d like to broadcast the Wi-Fi name for your device. MAC Address Identifies the MAC for your My Passport Wireless Pro/My Passport Wireless SSD device.
Connecting the Drive My Passport (5 GHz) Tab Field Name Description Wi-Fi Name Identifies the Wireless network name. Broadcast Wi-Fi Name Click the toggle button if you’d like to broadcast the Wi-Fi name for your device. MAC Address Identifies the MAC for your My Passport Wireless Pro/My Passport Wireless SSD device.
Connecting the Drive Advanced Tab Field Name Description Active Network Select the network you would like to broadcast. Options include: ▪ ▪ ▪ My Passport (2.4 GHz) My Passport (5 GHz) Both IP Address Identifies the IP address of your My Passport Wireless Pro/My Passport Wireless SSD drive. DHCP Service The service that assigns IP addresses to devices on the My Passport Wireless Pro/My Passport Wireless SSD network.
Loading Content on Your Drive 6 Loading Content on Your Drive This chapter includes the following topics: Loading Content using a USB Connection Loading Content using a Wi-Fi Connection Using a Compatible Wireless Camera Backing up a Computer to the Drive One of the first things you’ll want to do with your My Passport Wireless Pro/My Passport Wireless SSD drive is to load content using USB, wireless, Android/iOS mobile device, or compatible wireless camera connections.
Loading Content on Your Drive Devices on the same network 1. Ensure that your device(s) are connected to your My Passport Wireless Pro/My Passport Wireless SSD drive or to the same wireless network as your My Passport Wireless Pro/My Passport Wireless SSD drive. The drive can act as a wireless client device on your Wi-Fi network so everyone on the network can access it (like a regular network attached storage device). 2. On your computer, open the File Explorer (PC) window or Finder (Mac). 3.
Loading Content on Your Drive 3. In the Access section, click the FTP toggle button to On. 4. Use the FTP settings below for your camera or other device using the FTP connection on the My Passport Wireless Pro/My Passport Wireless SSD drive: ▪ ▪ ▪ ▪ ▪ ▪ FTP Server Address: 192.168.60.
Loading Content on Your Drive The drive can store these backups, so that if your hard drive or operating system should crash, or you lose a file, you can easily restore it to your computer. You can specify the maximum amount of space you’d like to use on your drive to back up your files. Consult Time Machine documentation (https://support.apple.com/en-us/HT201250) on the Apple support site for more information.
Using an SD™ Card with the Drive 7 Using an SD™ Card with the Drive This chapter includes the following topics: Manually Copying Data from an SD Card Automatically Copying Data from your SD Card Copy All/Copy New from your SD Card Viewing Content Imported from an SD Card Viewing Content Imported from a USB Drive An SD Card (Secure Digital Card) is an ultra small flash memory card designed to provide high-capacity memory in a small size.
Using an SD™ Card with the Drive 3. In the SD Card area, Import Mode field, select one of the following options to copy your data. ▪ Copy New: copies only new folders or files from your SD card to your My Passport Wireless Pro/My Passport Wireless SSD device ▪ Copy All: copies all files, every time, from your SD card to your My Passport Wireless Pro/My Passport Wireless SSD device.
Using an SD™ Card with the Drive 4. In the Import Files field, click Copy New Now or Copy All Now; the button text is determined by the option selected in the previous step. Automatically Copying Data from your SD Card Use the following steps to automatically copy the data on your SD Card to your My Passport Wireless Pro/My Passport Wireless SSD device. 1. On the My Passport Wireless Pro/My Passport Wireless SSD device Dashboard, click Media in the Navigation bar to display the Media page. 2.
Using an SD™ Card with the Drive must first sync the content onto the My Passport Wireless Pro/My Passport Wireless SSD drive. 1. On your computer, open the File Explorer (PC) window Finder (Mac). 2. Do one of the following: ▪ For a Windows PC, in the left pane of the File Explorer window, click Network > MYPASSPORT > Storage > SD Card Imports ▪ For a Mac computer, in the left pane of the Finder window in the SHARED section, double-click MYPASSPORT > Storage > SD Card Imports.
Playing/Streaming Videos, Photos 8 Playing/Streaming Videos, Photos This chapter includes the following topics: Using the Drive as a Media Server Enabling Media Streaming Accessing Your Content Using Media Players Using the Drive with a DLNA-Enabled Mobile App Using the Drive as a Media Server Note: See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on the My Passport Wireless Pro/My Passport Wireless SSD device.
Playing/Streaming Videos, Photos 3. Click Configure to sign in to your Plex account. 4. For support issues, please visit http://support.plex.tv Twonky® Server The TWONKY section of the page allows you to enable or disable media streaming and rebuild the DLNA database. The drive automatically refreshes and rebuilds the DLNA database; however, you can do so manually if you suspect that your database is corrupted. 1.
Playing/Streaming Videos, Photos 1. In the Content Count section, you can view or modify the following settings: Content Identifies the number video, music, and photo files available on your device. Scan Activity Identifies when the last media scan occurred. Content Database Allows you to rebuild your content database.
Using the Battery 9 Using the Battery This chapter includes the following topics: Improving Battery Life or Performance Charging the Battery Viewing Battery Status When Drive is Off Improving Battery Life or Performance The Hardware screen allows you to extend the life of the battery or improve the performance of the drive. 1. To display the Hardware page, click Hardware on the navigation bar. 2.
Using the Battery the factory charge may have decreased during shipping. If you plan to store the drive, charge the battery before and after you store it. 1. Connect one end of the cable (included in the box) into the drive’s USB port and the other end into the adapter (included in the box). 2. Plug the adapter into a wall socket. 3. The LEDs start to pulse. As the drive charges, the Power and Battery Status LED pulses. The number of LEDs indicate the amount of battery charge.
Performing Administrative Functions 10 Performing Administrative Functions This chapter includes the following topics: Changing the Password and Device Name Changing the Language Specifying Types of Access Locking the Drive Rebooting and Shutting Down the Drive Save a Shortcut to My Passport Wireless Pro/My Passport Wireless SSD The Admin Page allows you to change or set a password to access the dashboard and perform other basic administrative functions for your My Passport Wireless Pro/My Passport Wirele
Performing Administrative Functions Username Identifies the administrator’s user name which is Admin. Settings Password To set or change a password for accessing the dashboard: ▪ To set a password, click the toggle button to On. Enter a password in New Password and Confirm Password. ▪ Click the Show Password checkbox to see the password you’re entering. Click Save. ▪ ◦ Device Name If desired, enter a new name for your My Passport Wireless Pro/My Passport Wireless SSD drive.
Performing Administrative Functions Note: FTP Access The SSH login User Name is root and the default password is welc0me (number 0, not letter O) File Transfer Protocol (FTP) enables the transfer of content to and from your drive’s Public folder through FTP. The drive supports default Anonymous login and takes advantage of Wi-Fi security for protection. The drive is compatible with wireless cameras that support FTP, such as Nikon WT-2 and Canon WFT.
Resetting Your Drive and Password 11 Resetting Your Drive and Password This chapter includes the following topics: Manually Resetting the Drive Restoring Factory Settings Using the Dashboard You can perform a system-only reset of your drive two ways: manually and on the dashboard’s Admin page. When the drive resets, your data remains but settings such as your password return to default values.You can perform a system and disk reset on the Admin page.
Resetting Your Drive and Password Warning: Interrupting the factory restore process may damage the My Passport Wireless Pro/My Passport Wireless SSD drive. Wait until the reboot is completed to use the drive again. 2. In the Restore Factory Settings section, you have the following options: ▪ System Only: Changes all administrative settings back to their default values, returns the administrator password to none, and renames the drive to MyPassport. Your content remains intact.
Updating Firmware 12 Updating Firmware This chapter includes the following topics: Viewing the Firmware Version Updating with Available Firmware Performing a Manual Update The Firmware page allows you to automatically or manually check for an update file and then install it. To check automatically and install an available file, the drive must be connected to the Internet. The current version and last update display in the Version section of the Firmware page.
Updating Firmware Updating with Available Firmware Note: 1. 2. 3. 4. To look for available updates, the drive must be connected to the Internet via a home network or hotspot connection. You can check for available updates at any time in the Available Updates area. On the Dashboard, click Firmware on the Navigation bar. In the Available Updates area, click Check for Update. Review the Update Firmware screen. If an update is available, click Install and Reboot.
Getting Support 13 Getting Support This chapter includes the following topic: System Reports Diagnostics Product Improvement Program The Support page allows you to run diagnostic tests and generate system reports to send to Customer Support and gives you the opportunity to join WD’s Product Improvement Program ▪ To display the Support Page, click Support on the navigation bar.
Getting Support and status information. You must have a hotspot or home (with Internet) connection to send your report to support. ▪ Download: Generates a diagnostic report and saves it to your computer. Diagnostics Run diagnostic tests if you are having problems with your drive. There are two types of diagnostic tests: ▪ Quick Test: Checks the hard drive for major performance problems. The result of a quick test is a pass or fail evaluation of the hard drive’s condition.
Problems and Solutions 14 Problems and Solutions Password I forgot the Wi-Fi password of my drive. Reset the drive to its default settings by powering on the drive, pressing the Power and WPS buttons at the same time for about 10 seconds until the Power LED blinks. Once the drive has powered up completely and the Wi-Fi LED turns blue, enter the default Wi-Fi password, which is the last 8 characters of the serial number.
Problems and Solutions connected to it), or you can manually connect them. Once all the devices are connected to the Wi-Fi network, the drive acts as a wireless NAS device. When I connect the drive to my computer via USB, the drive won’t connect wirelessly to other devices. When the drive is connected to a computer with a USB connection, wireless capability is turned off. The wireless speed is slower than normal.
Problems and Solutions I want to get the maximum streaming performance from my drive. ▪ Set up the drive in Performance mode on the Hardware page to give priority to the streaming performance. ▪ Connect the drive to a power source to make sure it has enough battery power for streaming. ▪ Since the drive has the device has a 1x1 Wireless 11ac and 11n built-in, make sure the wireless network or device you are connecting to supports Wireless AC (1x1).
Technical Specifications A Technical Specifications Drive Capacity 1TB, 2TB, 3TB, 4TB (My Passport Wireless Pro); 250GB, 500GB, 1TB, 2TB (My Passport Wireless SSD) Battery Capacity 6400mAh (My Passport Wireless Pro); 6700mAh (My Passport Wireless SSD) Wi-Fi protocol ▪ Supported protocols SMB, AFP, UPnP, FTP Interface ▪ USB 3.0 up to 5 Gb/s* ▪ USB 2.0 up to 480 Mb/s ▪ ▪ USB 3.0 up to 5 Gb/s* SD 2.0 up to 25 MB/s ▪ SD 3.0 up to 65 MB/s Compliant with: 11n 1Tx1R: 802.
Technical Specifications Power Supply Temperature ▪ AC input voltage (AC adapter): Input ▪ AC input frequency: Input frequency: 47 to 63 ▪ ▪ Humidity voltage: 90V to 260 VAC Hz Operating temperature: 0°C to 35°C (32°F to 95°F) Non-operating temperature : -20°C to 60°C (-4.0°F to 140°F) ▪ Operating humidity: 10%-80% (non- ▪ Non-operating humidity: 5%-90% condensing) Altitude Up to 10,000 MSL Drive format; applies to both HDD (Pro) and SSD (SSD) versions ▪ FW 1.03.
Compatible Media Formats B Compatible Media Formats DLNA Media Server Audio ▪ ▪ ▪ MP3, WMA, WAV, LPCM, OGG vorbis FLAC, M4A, M4B, 3GP, AAC MP2, AC3, MPA, MP1, AIF Video ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ 3GP, 3GP/H.263, 3GP/H.
Regulatory Information C Regulatory Information Safety Compliance Approved for US and Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Safety of Information Technology Equipment. Approuvé pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Sûreté d'équipement de technologie de l'information.
Regulatory Information (i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux; (ii) le gain maximal d'antenne permis (pour les dispositifs utilisant la bande de 5725 à 5 850 MHz) doit être conforme à la limite de la p.i.r.e.
Regulatory Information achieved if the product can be kept as far as possible from the user body or set the device to lower output power if such function is available. Note: The country code selection is for non-US model only and is not available to US model. All Wi-Fi products marketed in the US must have fixed operation channels only. ICES-003/NMB-003 Statement Cet appareil numérique de la classe B est conforme à la norme NMB-003(B) du Canada. This device complies with Canadian ICES-003 Class B.
Regulatory Information (i) 不得使用任何非設計搭配設備使用之單電池或電池組。 (j) 不得將設備中之單電池，以不同廠牌、電容量、大小或型式者混搭使用。 (k) 孩童使用電池時宜有成人從旁監督。 (l) 若不俱吞食單電池或電池組時，應立尋求醫療協助。 (m) 務必選購由設備製造商建議使用之電池組。 (n) 使單電池及電池組保持潔淨與乾燥。 (o) 當單電池或電池組之端子不潔時，以清潔之乾布擦拭。 (p) 二次單電池及電池組需於使用前充電。務必使用正確之充電器並依電池製造商所提 供之說明書或設備之使用手冊，以正確之程序進行充電。 (q) 當不使用畤，勿使電池組長時間處於充電狀態。 (r) 經長時間存放後，可能需對單電池或電池組進行數次充、放電，以逹其最大效能。 (s) 妥善保存單電池及電池組隨附之原始資料，以備日後參考。 (t) 僅使用適用於預期用途之單電池或電池組。 (u) 若有可能，在設備不使用時將電池取出。 My Passport Wireless Pro/My Passport Wireless SSD User Manual 59
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time without notice.
