User Manual

APPENDICES
101
MY CLOUD USER MANUAL 
Appendix B: Safe Mode Firmware Update Procedures
If you see the following screen, use the steps outlined below to recover your device from
safe mode.
Note: Before performing these steps, download My Cloud firmware from the WD
support website (http://support.wdc.com
) and save it to a location to which
you can browse from your computer. Make sure to unzip the firmware file.
1. Log on to your router’s DHCP LAN/Device Client Table to obtain the IP address for your
device.
2. Type the device IP address in a browser window. The Safe Mode UI appears.
3. Browse to the location where you saved the downloaded firmware.
4. Click Apply to load the
firmware.
5. On the dialog box, click OK. The device reboots.
6. Once your reboot is completed, ensure that you clear your brows
er’s cache. Check
your browser’s help to determine the best way to clear the cache.
7. Once your device has completed the reboot, we recommend that you do a system
res
tore (“Restore to Default” on page 87).