Portable Hard Drive User Manual My Passport Ultra User Manual External Portable My Passport™ Ultra
WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wd.com. If the answer is not available or if you prefer, please contact WD™ at the best telephone number shown below. Your product includes 30 days of free telephone support during the warranty period.
MY PASSPORT ULTRA USER MANUAL Table of Contents WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Contacting WD Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii 1 About Your WD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MY PASSPORT ULTRA USER MANUAL Registering the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Restoring the WD Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Setting the Drive Sleep Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Using the WD Quick View Icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MY PASSPORT ULTRA USER MANUAL 1 About Your WD Drive Welcome to your My Passport™ Ultra portable hard drive. This drive offers high capacity in a sleek portable device. It features ultra-fast USB 3.0 connectivity, local and cloud backup, and password protection with hardware encryption to help protect your files from unauthorized use.
MY PASSPORT ULTRA USER MANUAL WD Security™software—Set password protection and hardware encryption for your drive to help protect your files from unauthorized use or access. Durable enclosure protects the drive inside—We know your data is important to you. So we build the drive inside to our demanding requirements for durability, shock tolerance, and long-term reliability. Then, we protect the drive with a durable enclosure designed for beauty.
MY PASSPORT ULTRA USER MANUAL Operating System Compatibility Your My Passport Ultra drive and the WD Drive Utilities and WD Security software are compatible with the following operating systems: Windows Windows Vista® Mac OS X Snow Leopard Windows 7 Lion Windows 8 Mountain Lion Windows 8.1 Mavericks Yosemite The WD Backup software is compatible with the following operating systems: Windows Vista Windows 7 Windows 8 Windows 8.
MY PASSPORT ULTRA USER MANUAL USB 3.0 Interface Port Power/Activity LED Figure 2. My Passport Ultra Drive Power/Activity LED The power/activity LED shows the drive’s power state as follows: LED Appearance Power State/Activity On steady Idle Fast flashing, approximately 3 times per second Activity Slow flashing, approximately every 2.5 seconds System standby Registering Your Drive Always register your My Passport Ultra drive to get the latest updates and special offers.
MY PASSPORT ULTRA USER MANUAL 2 1 Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive and installing the WD software on your computer. It includes the following topics: Connecting the Drive Getting Started with the WD Software Connecting the Drive 1. Turn on your computer. 2. Connect the drive to your computer as shown in Figure 3. 3. Verify that the drive appears in your computer’s file management utility listing. 4.
MY PASSPORT ULTRA USER MANUAL Getting Started with the WD Software 1. Double-click the WD Apps Setup file that appears in the listing for the drive in your computer’s file management utility to display the WD Apps Setup wizard, Software Installer dialog: 2. Click Next to display the Installation Type dialog: 3. On the Installation Type dialog: a.
MY PASSPORT ULTRA USER MANUAL c. Select the I agree... check box to accept the agreement and activate the Next button. d. Click Next. 4. The dialog that appears depends on the installation option you selected at Step 3: IF you selected the . . . option THEN . . . Recommended Install Custom Install The Installing Applications dialog appears. The Custom Install dialog appears: On the Custom Install dialog: a. Select the check boxes for the applications that you want to install. b.
MY PASSPORT ULTRA USER MANUAL Adds a desktop shortcut icon for each installed application: Adds the WD logo and WD Quick View icons to the Windows taskbar: Replaces the Cancel button with a Next button when the installation is complete 6. Click Next to display the Installation Complete dialog: 7. On the Installation Complete dialog, click: Back up files... to display the WD Backup screen, Select your WD storage device or cloud service dialog. See Figure 4 on page 9 and “Backing Up Files” on page 11.
MY PASSPORT ULTRA USER MANUAL Figure 4. WD Backup Screen Note: The displayed capacity matches the capacity of the connected drive. Figure 5.
MY PASSPORT ULTRA USER MANUAL Note: The displayed capacity matches the capacity of the connected drive. Figure 6.
MY PASSPORT ULTRA USER MANUAL 3 1 Backing Up Files This chapter includes the following topics: How the Backup Function Works Backing Up Files How the Backup Function Works The WD Backup software is a scheduled backup application that automatically backs up the files that you select on the schedule that you specify. When you create a backup plan, you specify the backup: Target—the external storage device where you will copy your files for backup protection.
MY PASSPORT ULTRA USER MANUAL Table 1. Excluded Files. File Excluded Values Attributes reparsePoint temporary \AppData\Roaming\Microsoft\Windows [CommonApplicationData]\Western Digital\ [CommonApplicationData]\Microsoft\Windows\Caches\ config.msi MSOCache ntuser.dat ntuser.ini [RecycleBin] $recycle.bin recycler [Root]\Drivers\ [Root]\Temp\ System Volume Information WD Backup.swstore .WD Hidden Items WD SmartWare.swstor [Windows] .ds_store .temp .tmp .wdsync ~ desktop.ini .dropbox .dropbox.attr hiberfil.
MY PASSPORT ULTRA USER MANUAL Backing Up Files 1. Open the Select your WD storage device or cloud service dialog by clicking either: Add Backup Plan on the WD Backup screen: Configure backup on the WD Backup view menu from the Windows taskbar: 2. The Select your WD storage device or cloud service dialog shows all of the hardware devices and cloud service accounts that you can use for a backup target device: a. Select to highlight the device that you want to use. b.
MY PASSPORT ULTRA USER MANUAL c. Click Next to display the Setup Complete dialog: Note that: IF you selected a . . . THEN the WD Backup software displays a . . . Cloud service account Sign in dialog that you must complete to continue. (See “Configuring Your Cloud Service Account” on page 35.) Password-protected device that is locked No writable partition message. In this case, first use either the WD Security or the WD Drive Utilities software to unlock the drive. Then reselect it. 3.
MY PASSPORT ULTRA USER MANUAL 4. On the Automatic Backup Schedule screen, select the option for the automatic backup schedule that you want: Selecting . . . Configures automatic backups . . . Hourly Every hour, on the hour, 24 hours/day, 7 days/week. Daily Once a day, on the days of the week at the hour or half-hour you specify. For a daily backup: a. Select or clear the Days check boxes to specify the days of the week you want to run your backup. b.
MY PASSPORT ULTRA USER MANUAL Selecting . . . Configures automatic backups . . . Monthly Once a month on the day you select, at the hour or half-hour you specify. For a monthly backup: a. Select or clear the Weeks check boxes to specify which occurrences of the day that you want to run your backup—First, Second, Third, Fourth, or Last. b. Select or clear the Days check boxes to specify the days of the week that you want to run your backup. c.
MY PASSPORT ULTRA USER MANUAL 7. On the Select Files to Back Up screen: a. Click to select the device that has the files and folders you want to back up: My Computer Dropbox Note: If the files and folders you want to back up are in a Dropbox account and you have not configured the account for access by the WD Backup software see “Configuring Your Cloud Service Account” on page 35. b.
MY PASSPORT ULTRA USER MANUAL 4 1 Restoring Files This chapter includes the following topics: How the Restore Function Works Restoring Files How the Restore Function Works The WD Backup software makes it easy for you to restore backed up files from your backup target device to either: Their original locations on the backup source device Any other location you select Restore is generally a four-step process: 1.
MY PASSPORT ULTRA USER MANUAL 2. On the Restore dialog: a. If you have more than one backup target device connected to your computer, click to select the one that has the backup files you want to restore. b.
MY PASSPORT ULTRA USER MANUAL (2) Use the folder structure view of your computer to select the restore location. (3) With the selected folder name in the Folder box, click Select Folder. (4) The WD Backup software closes the Select Location screen and displays the path to the selected folder on the Restore dialog. c. Click Select Files to Restore to display the Restore Files screen with the mostrecent backup selected by default in the View files from list: 3. On the Restore Files screen: a.
MY PASSPORT ULTRA USER MANUAL 5 1 Locking and Unlocking the Drive This chapter includes the following topics: Password Protecting the Drive Unlocking the Drive Changing Your Password Turning Off the Drive Lock Feature Password Protecting the Drive You should password protect your drive if you are worried that someone else will gain access to your drive and you do not want them to see your files on the drive.
MY PASSPORT ULTRA USER MANUAL WD Unlocker utility virtual CD (VCD) as a device in your computer’s file management utility listing: This listing appears: The next time you shut down and restart your computer When you remove and reconnect the My Passport drive Your computer exits the sleep mode, depending on its configuration The listing appears regardless of whether the drive is locked or not, or whether you selected the Enable auto unlock for this computer... check box when you created your password.
MY PASSPORT ULTRA USER MANUAL This happens either: Automatically if you only have the one locked My Passport drive connected to your computer When you select the locked drive on either the WD Security or WD Drive Utilities screen if you have more than one supported device connected to your computer 1.
MY PASSPORT ULTRA USER MANUAL 2. On the WD Drive Unlock utility screen: a. Type your password in the Password box. b. Select the Enable auto unlock for this computer... check box if you want the WD Drive Unlock utility to remember your password on this computer. c. Click Unlock Drive. Changing Your Password 1. Open the WD Security software by clicking either: The WD Security desktop shortcut icon Start > All Programs > Western Digital > WD Apps > WD Security See Figure 5 on page 9. 2.
MY PASSPORT ULTRA USER MANUAL 3. On the Edit security settings dialog, select the Change password option to display the change password dialog: 4. On the change password dialog: a. Type your current password in the Current Password box. b. Type your new password in the New Password box, using up to 25 characters. c. Retype your new password in the Verify Password box. d. Type a hint to help remember your new password in the Password Hint box. e. Select or clear the Enable auto unlock for this computer...
MY PASSPORT ULTRA USER MANUAL 2. If you have more than one supported device connected to your computer, select the one with the password that you want to remove to display the Edit security settings dialog: 3. On the Edit security settings dialog, the Remove password option is selected by default: a. Type your password in the Password box. b. Click Update Security Settings.
MY PASSPORT ULTRA USER MANUAL 6 1 Managing and Customizing the Drive This chapter includes the following topics: Checking Drive Health Erasing the Drive Registering the Drive Restoring the WD Software and Disk Image Setting the Drive Sleep Timer Using the WD Quick View Icon Checking Drive Status Monitoring Icon Alerts Safely Disconnecting the Drive The WD Drive Utilities software (see Figure 6 on page 10) makes it easy for you to manage and customize your drive for the best possible performance: Diagnose—
MY PASSPORT ULTRA USER MANUAL The best time to run the drive diagnostics and status checks is on a regular basis, before you encounter any problems with your drive. And, because they are so fast, running the drive status check and the quick drive test provides a high level of assurance with minimal inconvenience. Then, run all three whenever you encounter disk error conditions when writing or accessing files. 1.
MY PASSPORT ULTRA USER MANUAL 3. On the WD Drive Utilities screen, click Drive Erase to display the drive erase dialog: 4. On the drive erase dialog: a. If you want to change the volume name, type over the name in the Volume Name box. b. Read the explanation of the loss of data if you erase your drive. If you want to save any of the data that is on the drive, back it up to another device before continuing with the drive erase. c. Click the I understand...
MY PASSPORT ULTRA USER MANUAL 2. Entering the fifth invalid password displays a too many password attempts dialog, depending on the application you used to open the Unlock Drive dialog: Using the WD Security or WD Drive Utilities software: Using the WD Drive Unlock utility: 3. To erase your drive: a. If you are using the WD Security or WD Drive Utilities software and you want to change the volume name, type over the name in the Volume Name box. b.
MY PASSPORT ULTRA USER MANUAL Registering the Drive The WD Drive Utilities software uses your computer’s Internet connection to register your drive. Registering the drive provides free technical support during the warranty period and keeps you up-to-date on the latest WD products. 1. Make sure that your computer is connected to the Internet. 2.
MY PASSPORT ULTRA USER MANUAL If you ever need to remove and reinstall the WD software on your computer, or move the drive to another computer and install the software there, you will need to restore the WD software and disk image on your drive. To do this, after you have erased or reformatted the drive, go to http://support.wd.com and see Knowledge Base Answer ID 7.
MY PASSPORT ULTRA USER MANUAL Checking Drive Status For supported WD drives, you can see the drive capacity used, find out if the drive is locked, and check the drive temperature condition by hovering the pointer over the WD Quick View icon in the Windows taskbar: Monitoring Icon Alerts The WD Quick View icon in the Windows taskbar flashes to indicate the status of supported WD devices: IF the WD Quick View icon flashes . . . THEN the device might be . . .
MY PASSPORT ULTRA USER MANUAL 7 1 Managing and Customizing the Software This chapter includes the following topics: Checking for Software Updates Configuring Your Cloud Service Account Uninstalling the WD Software Checking for Software Updates If an update is available, follow the on-screen download and installation instructions: Software Procedure WD Drive Utilities 1 Open the WD Drive Utilities software by clicking either: The WD Drive Utilities desktop shortcut icon Start > All Programs > Western D
MY PASSPORT ULTRA USER MANUAL Software Procedure WD Backup When the WD Backup software determines that a software update is available, it: Generates and displays a software update notification Adds the Update WD Backup selection to the WD Backup view menu 1 Click the WD logo icon in the Windows taskbar and select WD Backup to display the WD Backup view menu.
MY PASSPORT ULTRA USER MANUAL 2. On the Select your WD storage device or cloud service dialog, select to highlight the Dropbox icon: 3. Click Next to display the connection dialog for your Dropbox account: 4. On the connection dialog: a. Click Sign In. The WD Backup software initiates a connection request on your behalf and uses your Web browser to access the Dropbox website. b.
MY PASSPORT ULTRA USER MANUAL e. Click Finish on the Dropbox connection dialog to finalize the configuration and display the Setup Complete dialog with Dropbox selected as your backup target device: Uninstalling the WD Software Use your operating system’s Add or Remove Programs function to uninstall the WD software from your computer. Operating System Procedure Windows Vista or Windows 7 1 Click Start > Control Panel. 2 Double-click Programs and Features.
MY PASSPORT ULTRA USER MANUAL 8 1 Using the Drive with a Mac Computer The My Passport drive is formatted as a single NTFS partition for compatibility with updated Windows operating systems. To use the drive on Mac OS X operating systems, and to use Time Machine, if you want, you must reformat the drive to a single HFS+J partition.
MY PASSPORT ULTRA USER MANUAL 9 1 Troubleshooting This chapter includes the following topics: Installing, Partitioning, and Formatting the Drive Frequently Asked Questions If you have problems installing or using this product, refer to this troubleshooting section or visit our support website at http://support.wd.com and search our knowledge base for more help.
MY PASSPORT ULTRA USER MANUAL Q: Why is the data transfer rate slow? A: Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 3.0 or USB 2.0 adapter card or a system that does not support USB 3.0 or USB 2.0. Q: How do I determine whether or not my system supports USB 3.0 or USB 2.0? A: Refer to your USB card documentation or contact your USB card manufacturer. Note: If your USB 3.0 or USB 2.
MY PASSPORT ULTRA USER MANUAL A 1 Installing the SES Driver If you do not install the WD software, you should install the SCSI Enclosure Services (SES) driver on Windows computers to keep the hardware pop-up wizard from displaying every time you connect your My Passport drive to your computer. Note: The SES Driver is installed automatically when you install the WD software.
MY PASSPORT ULTRA USER MANUAL 2. On the Insert the disc... dialog, select the I don’t have the disc... option and click Next: 3. Windows displays the Update Driver Software... screen: 4. On the Update Driver Software... screen: IF your computer is . . . THEN . . . Connected to the Internet, Select the Search automatically... option.
MY PASSPORT ULTRA USER MANUAL IF your computer is . . . THEN . . . Not connected to the Internet, Select the Browse my computer... option, browse to Computer and: a. Double-click the My Passport drive. b. Double-click the Extras folder c. Select WD SES Device Driver d. Click Next: 5. When the installation completes, click Close.
MY PASSPORT ULTRA USER MANUAL 2. On the Computer Management screen, under Computer Management (Local), click Device Manager > Unknown Device and right-click Update driver software: 3.
MY PASSPORT ULTRA USER MANUAL 4. Browse to Computer, double-click the My Passport drive, double-click the Extras folder, and select WD SES Device Driver: 5. Click Next. 6. When the installation completes, click Close.
MY PASSPORT ULTRA USER MANUAL B 1 Compliance and Warranty Information This appendix includes the following topics: Regulatory Compliance Environmental Compliance (China) Warranty Information Regulatory Compliance FCC Class B Information Operation of this device is subject to the following conditions: This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation.
MY PASSPORT ULTRA USER MANUAL CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union, including the EMC Directive (2004/108/EC) and the Low Voltage Directive (2006/95/EC). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at Western Digital Europe.
MY PASSPORT ULTRA USER MANUAL Limited Warranty WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specification therefor. The term of your limited warranty depends on the country in which your Product was purchased.
MY PASSPORT ULTRA USER MANUAL Index A Accessories, optional 2 Alerts, flashing icon 33 B Backup about backing up files 11 procedure 13 Box contents 2 C CAUTION about erasing the drive 28 lost passwords 21 preventing data loss when disconnecting 33 your unlocked drive 21 China RoHS, environmental compliance 47 Cloud service, configuring 35 Compatibility with operating systems 3 Complete drive test 27 Compliance, regulatory 46 Converting drive format 39 Creating a password 21 D Diagnose dialog 21, 24, 25,
MY PASSPORT ULTRA USER MANUAL Software, GPL 48 Space available 33 Status check 33 System compatibility 3 T Temperature check 33 U Uninstalling WD software 37 Unlocking the drive 22 from the virtual CD 23, 33 with the WD Security software 22 without the WD Security software 23 USB interface 4 W Warranty information 47 WD Backup software screen 9 WD Drive Utilities software Diagnose dialog 21, 24, 25, 28, 31, 32 Drive Erase dialog 29 Register Your Device screen 31 screen 10 Sleep Timer dialog 32 WD Quick
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time without notice. Western Digital, WD, the WD logo, and My Passport are registered trademarks of Western Digital Technologies, Inc.
