My Cloud™ User Manual WD My Cloud Personal Cloud Storage User Manual For use with My Cloud devices on firmware 02.xx.
WD® Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or e-mail support service at http://support.wd.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below. Your product includes 30 days of free telephone support during the warranty period.
Table of Contents WD® Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii 1 Important User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Viewing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Creating a User. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Changing a User’s Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Editing User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12 Connecting a USB Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Connecting A USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Mapping A USB Drive (Windows Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IMPORTANT USER INFORMATION 1 Important User Information Important Safety Instructions Recording Your WD Product Information Important Safety Instructions This device is designed and manufactured to assure personal safety. Improper use can result in electric shock or fire hazard. The safeguards incorporated into this unit will protect you if you observe the following procedures for installation, use, and servicing. Follow all warnings and instructions marked on the product.
IMPORTANT USER INFORMATION Recording Your WD Product Information Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the bottom of the device.
PRODUCT OVERVIEW 2 Product Overview About the System Features About the Learning Center Package Contents Requirements Product Components LEDs Pre-installation Instructions Handling Precautions About the System The My Cloud cloud storage system is a high-performance system providing secure wireless access to your media and files from any computer, tablet, or smartphone when it is connected to a wireless router.
PRODUCT OVERVIEW Fast file transfers for high-performance streaming – Gigabit Ethernet and dual-core processor deliver high-performance media streaming and blazing-fast file transfers. Seamlessly stream your videos, photos and music to your connected DLNA-compatible TV’s, media players, and gaming consoles without skipping a beat.
PRODUCT OVERVIEW Requirements Operating System Windows® Mac OS X® Windows 10 Windows 8.1 Windows 8 Windows 7 Windows Vista® El Capitan (Mac OS 10.11) Yosemite (Mac OS 10.10) Mavericks (Mac OS 10.9) Mountain Lion (Mac OS 10.8) Lion (Mac OS 10.7) Note: Compatibility may vary depending on your computer’s hardware configuration and operating system. Note: Your best experience using the My Cloud device is with Windows 7 and higher. Web Browsers Internet Explorer 10.
PRODUCT OVERVIEW Product Components My Cloud Front View Power LED My Cloud Back View Reset button USB 3.
PRODUCT OVERVIEW Component Icon Description Gigabit Ethernet port Connects the device to a local network. USB 3.0 port Connects to a USB hard drive for additional storage. Reset button Restores settings such as the admin user name and password for the device. Power port Connects the device to an AC adapter and the power outlet. Kensington security slot For device security, the device is equipped with a security slot that supports a standard Kensington security cable. Visit http://www.
PRODUCT OVERVIEW Back Panel (Network) LEDs The following table describes the network state and activity LEDs. Note: Looking at the port, with the LEDs on the bottom, the LED on the top is the Activity LED, and the one on the bottom is the Link LED. State LED Color State Description Link down Link Off Cable or device is not plugged in, or other end of link is not operational.
GETTING STARTED 3 Getting Started Preparing Your Device for Use Setting Up Your Device Getting Started Using the Dashboard Accessing Content Getting to the Public Share It’s easy to set up the My Cloud device — just unpack your device, connect it, and wait for the Power LED on the front of your device to turn a solid blue. Then set up your device from your web browser at: http://mycloud.com/setup.
GETTING STARTED 1. Using the provided Ethernet cable, connect one end of the Ethernet cable into a router or network switch port. 2. Connect the other end of the Ethernet cable directly into the Ethernet port located on the back of the device. 3. Connect one end of the power adapter into the power supply socket on the back of the device. 4. Plug the other end of the power adapter into a power outlet. The unit powers up automatically.
GETTING STARTED The setup software begins searching for your My Cloud device. When your device is found, a screen displays showing your device and its IP and MAC addresses. Note: If your device is not detected, follow the on-screen directions. In a few seconds the Set up cloud access screen appears. 3. Fill in the required information to create your My Cloud.com account and click Next. Note: The My Cloud device creates the administrator user from the information you enter on this page.
GETTING STARTED 4. Browse to your email service provider web page, open the My Cloud email message and follow the instructions for creating a password for your My Cloud.com account. 5. Enter your password, confirm it, and click Create password. When your account has successfully been created, the below message displays. Next, you’ll be automatically redirected to the MyCloud.com sign-in page shown below.
GETTING STARTED 6. Sign in to your account using the My Cloud account password you just created. The following screen appears so you can download the WD Sync™ software. 7. On the WD Sync Welcome screen, click Download WD Sync. WD Sync begins to install. 8. When the WD Sync installation has completed, the following screen appears.
GETTING STARTED 9. Enter your password to access your My Cloud drive. 10. Select the folders on your computer that you want to sync with your My Cloud device and click Next. 11. WD Sync setup is complete. Click Close to exit WD Sync setup. For more information on WD Sync, see “Synchronizing Your Files and Folders with WD Sync” on page 21.
GETTING STARTED Getting Started Using the Dashboard Use the following steps to set up your device using your web browser instead of the online setup software. For browser requirements, see “Web Browsers” on page 5. 1. Open a browser and enter your device URL. See “Appendix A: My Cloud Device URLs and Names” on page 87. Then click Enter. The Choose your language screen appears: 2. From the drop-down list, select the language you’d like to use for the user interface.
GETTING STARTED 4. At the first Getting Started window, enter your first and last name, and your email address to sign up for your MyCloud.com account. You can also add the name and email address for another user. When finished adding the names and email addresses for users, click Next. Note: If you entered an email address for another user, make sure that the user checks their email account. They will receive an email with instructions on how to set up and activate a password for cloud access.
GETTING STARTED Once you’ve physically connected your My Cloud device (see “Preparing Your Device for Use” on page 10), use the following steps to access the contents of your device. Your operating systems is... Then... Windows 8 / Windows 8.1.1 1. On the Start page, type Computer. 2. Click Computer. 3. In the left pane, click Network. 4. Double-click the My Cloud device (see “Appendix A: My Cloud Device URLs and Names” on page 87 for a list of device names) and locate the device’s Public folder.
GETTING STARTED Getting to the Public Share The My Cloud device’s Public share (folder) contains Shared Music, Shared Pictures, and Shared Videos subfolders. To get to these folders so you can drag and drop files there or access files that have been backed up from your computer or an attached USB drive, follow one of the procedures described below. Using Windows 8 1. Physically connect the device to your network (see “Physically Connecting Your Device” on page 10). 2.
GETTING STARTED Using Windows XP/Vista/Windows 7 1. Physically connect the device to your network. 2. Click or Start > Computer > Network > WDMyCloud, and locate the device’s Public folder. 3. Double-click the Public folder to access the Shared Photos, Shared Videos, and Shared Music subfolders. Mapping the Public Folder (Windows) To map the My Cloud public folder for quick access in the future: 1. 2. 3. 4. 5. In Windows Explorer, under Network, click WDMYCLOUD.
BACKING UP AND RETRIEVING FILES 4 Backing Up and Retrieving Files Synchronizing Your Files and Folders with WD Sync Using WD SmartWare Pro (Windows Only) Using Windows 7 Backup and Restore Using Windows 8 File History Using Apple Time Machine Synchronizing Your Files and Folders with WD Sync The WD Sync software is a My Cloud application that automatically creates and maintains exact copies of files and folders on multiple computers in a local or wide area network (LAN or WAN) configuration.
BACKING UP AND RETRIEVING FILES My Cloud Folder Created on Your Local System Hard Drive Installing and configuring the WD Sync software on your computer creates a My Cloud folder on your local system hard drive as described below. For Windows XP \Documents and Settings\\My Cloud on Windows XP computers For Windows 10, Windows 8, Windows7, Windows Vista and Mac Computers \Users\\My Cloud on Windows 10, Windows 8, Windows 7, Windows Vista, and Mac
BACKING UP AND RETRIEVING FILES Operating System Compatibility The WD Sync software is compatible with the following operating systems: Windows Windows Vista Windows 7 Windows 8 Windows 8.1 Windows 10 Mac - OS X 10.7 Lion OS X 10.8 Mountain Lion OS X 10.9 Mavericks OS X 10.10 Yosemite OS X 10.
BACKING UP AND RETRIEVING FILES Using WD SmartWare Pro (Windows Only) WD SmartWare software is an easy-to-use tool that gives you the power to: Protect your data automatically—Automatic, continuous backup instantly makes a copy whenever you add or change a file. Note: Automatic backup protection is continuous as long as both your My Cloud device and computer are connected to your network. If you disconnect the device from your network, backup temporarily stops.
BACKING UP AND RETRIEVING FILES Using Windows 7 Backup and Restore If you choose not to use WD SmartWare software for backing up files to the My Cloud device, you can use Windows 7 Backup and Restore or Windows 8 File History. Note: The My Cloud device does not support Windows Vista Backup and Restore. Use WD SmartWare software for backing up files to the My Cloud device.
BACKING UP AND RETRIEVING FILES Using Apple Time Machine Backing up The Apple Time Machine is a built-in feature on Mac OS X El Capitan, Yosemite, Mavericks, Mountain Lion, Lion, and Snow Leopard computers that can back up everything on your computer: music, photos, documents, applications, emails, and system files. The My Cloud device can store these backups, so that if your hard drive or operating system should crash, or you lose a file, you can easily restore it to your computer.
BACKING UP AND RETRIEVING FILES Click Set Up Time Machine to display the Time Machine Preferences page: 3. To add a Time Machine drop-down menu icon to the menu bar at the top of the page, select the Show Time Machine status in the menu bar check box. This menu enables you to start a backup, enter Time Machine to restore files, or open the Time Machine Preferences page. 4. Slide the Time Machine button to ON and click Select Disk. Select the My Cloud device where you want the backups stored: 5.
BACKING UP AND RETRIEVING FILES Time Machine begins backing up your files. The first backup may take some time, but subsequent backups are faster because Time Machine only backs up new or changed items. A status bar displays the progress of the backup: Time Machine backs up your computer every hour and keeps the following backup sets: Every hour for 24 hours Every day for the past month Weekly until the My Cloud device is full.
BACKING UP AND RETRIEVING FILES 2. Click the Time Machine icon in the Dock, or select Enter Time Machine from the dropdown menu: All of your backups display in a cascade, with the most recent in front. 3. Click the arrows or the time line on the bottom right of the page to browse through all the backups Time Machine has created: 4. Select the item you want to restore, and click the Restore button at the bottom right to display the Copy message: 5.
THE DASHBOARD AT A GLANCE 5 The Dashboard At a Glance Launching the Dashboard The Dashboard Home Page Obtaining Customer Support Basic Administrative Tasks The My Cloud Dashboard home page provides a snapshot of the My Cloud device. You can perform the basic administrative tasks using the home page. For example, you can set up user accounts, restrict access to the files on your My Cloud device, set up folders for storing files, and customize the device to suit your needs.
THE DASHBOARD AT A GLANCE You want to launch from . . . THEN . . . Mobile devices 1. Open a browser. 2. In the Address bar, enter http:// the device name (default name: WDMyCloud) or http://IP address. Note: If the URL fails to display the dashboard, try typing the following URL: http://WDMyCloud.local (for a Mac).
THE DASHBOARD AT A GLANCE Information Icons Information icons are at the top right of every page. Icon Name Actions USB device on the My Cloud device Click to display the number of USB devices connected (a hub with multiple devices can be connected to the USB port). Icon is dim if no USB is attached. Alert Notifications Click to display recent alerts about new firmware and network issues. Help Click to access the My Cloud Getting Started wizard, Online Help, Support and About information.
THE DASHBOARD AT A GLANCE Icon Name Actions Settings Configure advanced settings for your My Cloud device, including: • General device settings. • Network configurations. • Media options. • Device utility tasks. • Notification settings. • Firmware update settings. Viewing Drive Status and Making Updates The body of the Home page shows the status of the drive, its functions and shortcuts to the most necessary tasks.
THE DASHBOARD AT A GLANCE Diagnostics The Diagnosis panel displays the overall health of the system. 1. To see details about the status of system components, click the arrow in the lower right of the Diagnosis panel: 2. To return to the Home page, click OK. Firmware The Firmware panel displays the current version of firmware loaded on your My Cloud device. 1. To see whether an updated version of the firmware is available, click the arrow in the lower right of the Firmware panel.
THE DASHBOARD AT A GLANCE 2. To view more detail about an item, click the arrow at the right of an individual row. 3. To return to the Home Page, click Close. Cloud Devices MyCloud.com and the My Cloud mobile app allow you to share content via email, but you can manually pair the My Cloud device and one or more cloud devices using the method described in this section. The Cloud Devices panel displays the number of cloud devices currently registered to the My Cloud device remotely.
THE DASHBOARD AT A GLANCE Users The Users panel displays the number of users currently set up to use the My Cloud device. 1. To add a user, click the plus (+) sign in the lower right of the panel. The Add User dialog box displays: 2. Enter the required information and click Save. Apps The Apps panel displays the number of applications that have are installed on the My Cloud device. 1. To view the list of installed applications, click the arrow in the lower right of the panel. 2.
THE DASHBOARD AT A GLANCE Obtaining Customer Support To open the Support page: 1. Click the Help icon at the top right of each page to display the Help menu. 2. Click Support to display the following page: If a problem occurs with the My Cloud device, WD Customer Support will need information about your device to troubleshoot and determine the best solution. There are two ways in which you can get your device info and request support: Run a system report and send it to WD automatically.
THE DASHBOARD AT A GLANCE Creating and Saving a System Report In the Create and Save System Report section: 1. Click Create and Save. 2. Save the report to your computer. 3. If desired, email the report to WD Customer Support. Obtaining Other Support In the Support Resources section are links to additional resources: To obtain the most recently updated user manual, click the Product Documentation link. To see answers to frequently asked questions and instructions, click the FAQs link.
MANAGING USERS 6 Managing Users About Users Viewing Users Creating a User Changing a User’s Password Editing User Settings Removing a User About Users As the My Cloud device owner (admin), you have a special user account (admin) that gives you administrative privileges. These privileges enable you to set up and configure the device to your specific needs, as well as give other people access to your personal cloud. You have the power to determine exactly what other users can access.
MANAGING USERS Only the admin is listed in the Set Up Users pane. Once you create more users, they are listed as well. Note: If you entered your name when you created your personal cloud, your name rather than “admin” is listed first. The admin account has a check mark beside its name. 2. To view user details, click a user name on the left. The user’s profile and share access information display. Initially, all the shares are Public and inaccessible, meaning they cannot be changed on the Add a User page.
MANAGING USERS Creating a User The administrator creates users and may limit their access to shares. 1. Click the Add User icon (below the list of users) to display the Add User dialog box. 2. Enter the user’s first name, last name, and email address (optional). The first name becomes the user name. If you do not enter an email address, the user will not receive an email confirming MyCloud.com access and instructions. 3.
MANAGING USERS Editing User Settings 1. On the Set Up Users page, select the user. The User Profile and Share Access panels display. 2. Modify the settings as desired and click Save. Note: If you change the user’s share access level, the change is saved automatically. Removing a User You can delete all users except the administrator. 1. On the Set Up Users page, select the user. 2. Click the Remove User icon click OK.
MANAGING SHARES 7 Managing Shares Managing Shares Viewing a List of Shares Creating a New Share Making a Share Private Deleting a Share Accessing the Contents of a Share Locally About Shares A share is an area on the My Cloud device for storing files. A share can be public so that all users can access the contents, or private to limit access to selected users.
MANAGING SHARES 2. Click a share to display its profile and user access information. The user access list is inaccessible when Public Access is ON; you can change the user’s access to the share when Public Access is OFF. Creating a New Share You can create a share and designate it as public or private. For example, if the share contains financial information, you may want to make the share private. Or, if there are photos you would like a friend to see, you can make the share public to that friend. 1.
MANAGING SHARES 3. Complete the settings, as follows: Share Name Assign a name to the share. (Names must be case sensitive and contain 1-32 alphanumeric characters but no spaces.) Share Description (optional) Enter a brief description of the share to remind yourself of what it contains. Share descriptions must begin with an alphanumeric value and can contain up to 256 characters. Media Serving (optional) If you want to stream media stored in this share to other devices, switch Media Serving to ON.
MANAGING SHARES Deleting a Share WARNING! Deleting a share erases all files and folders on the share. 1. Select the share in the list of shares on the About Shares page. 2. Click the Delete Share icon . 3. In response to the confirmation message, click OK. Accessing the Contents of a Share Locally Note: For information on accessing the contents of a share remotely, see “Accessing Your My Cloud Device Remotely” on page 49. Several options are available for opening a My Cloud share.
MANAGING SHARES When you want to open a share using . . . THEN . . . Mac OS X 1. Open a Finder window and locate your My Cloud device under the Shared heading in the side bar. If presented with an authorization page, select Guest, and then click Connect. 2. MY CLOUD USER MANUAL Click the device to display the Public share and any private shares to which you have access.
ACCESSING YOUR MY CLOUD DEVICE REMOTELY 8 Accessing Your My Cloud Device Remotely Enabling Cloud Access for the My Cloud Device Enabling Cloud Access for a User Mobilizing Your Files with the My Cloud Mobile App The Pathway to Your Personal Cloud Accessing Your Personal Cloud on the Web A personal cloud is your content, at home, secure and under your control. Unlike public clouds, a personal cloud allows you to keep all your content in one safe place on your home network.
ACCESSING YOUR MY CLOUD DEVICE REMOTELY 2. Select the user. To give the user access to the MyCloud.com account: 1. If the user already has a MyCloud.com login, you can update and/or resend it to the user by clicking the appropriate icon in the MyCloud.com account for [username] section of the Configure Access page. Note: You can also delete it. 2. If the user does not have a MyCloud.com login: a. Click Sign Up to display the Sign Up for MyCloud.com Account dialog box. b.
ACCESSING YOUR MY CLOUD DEVICE REMOTELY To generate an activation code for a user’s mobile device(s): Important: Codes are valid for 48 hours from the time of request and can be used one time only. 1. Click Get Code. You must generate one code for each app you want to activate. A dialog box displays the user’s activation code and its expiration date and time. Note: Make sure to write down the access codes. 2. Click OK. 3.
ACCESSING YOUR MY CLOUD DEVICE REMOTELY About My Cloud Mobile App You are always connected to your personal cloud. Save valuable space on your iOS or Android devices with easy photo and video uploads directly to your personal cloud, and then securely access and share your memories from anywhere. Have a public cloud account? Conveniently expand your personal cloud with full access to your Dropbox and other cloud accounts.
ACCESSING YOUR MY CLOUD DEVICE REMOTELY Using Your Personal Cloud (MyCloud.com) After you sign in to your MyCloud.com account, the users, files and folders in your account display on the page. A picture of your My Cloud device and its available capacity also display.
CONFIGURING SETTINGS 9 Configuring Settings General Network Media Utilities Notifications Firmware The Settings option on the navigation bar enables the administrator to view and customize the My Cloud device’s system, network, media, utilities, notifications, and firmware settings.
CONFIGURING SETTINGS Device Profile 2. In the Device Profile section of the General page, view or modify the following settings: Device Name Enter a unique name for your device to identify it on the network. Device Description The default description is WD My Cloud. If desired, enter a different description. Serial Number Displays the WD-assigned number that identifies the specific unit. 3. If you made any changes, click Save (appears below the section).
CONFIGURING SETTINGS NTP Service Leave NTP (network time protocol) Service ON to automatically synchronize your device to update the time and date. A page displays current NTP servers, and you can add another NTP server if you choose. If you turn NTP Service to OFF, click the Configure link that displays, enter the current date and time, and click Save. Primary Server If you want to change to another primary NTP server, click Add User NTP, and then enter the URL address of the new primary server.
CONFIGURING SETTINGS 4. Click the Configure link to change the type of connection. By default, the My Cloud device automatically establishes a direct connection between your mobile devices and router. 5. To change the connection type: a. To make a manual connection, click Manual. External Port 1 (HTTP) and External Port 2 (HTTPS) numbers display. You can change these port numbers. b. If you are using the Win XP operating system, click Win XP.
CONFIGURING SETTINGS Energy Saver You can save power use by the My Cloud device. View or change the following settings: Drive Sleep If this function is enabled, the hard drive goes into standby mode to save power after a designated period of inactivity. Drive Sleep is enabled by default. LED Turns the device’s LED on or off. Mac Backups This section of the General page enables or disables Time Machine backups of Mac computers. You can also configure Time Machine Settings.
CONFIGURING SETTINGS 4. Click Save. Important: Once your Time Machine begins to back up your files to a selected share, we recommend that you continue to back up to that same share. Switching shares generates a new backup file which will not contain your previously saved information. Network The Network page displays the device’s MAC and IP addresses. You can set network options such as network mode, enable FTP protocol for secure file transfer, and create a work group.
CONFIGURING SETTINGS Network Services Review or update the following: Network Mode Select the method of assigning the device’s unique IP address: • DHCP Client (default) causes the My Cloud device to obtain an IP address and associated settings automatically from the local DHCP server. • Static IP lets you set an IP address manually. You will be prompted for IP Address, Netmask, Gateway, and DNS Server. (If you don’t know this information, check your router’s settings.
CONFIGURING SETTINGS Changing Network Mode from DHCP to Static: Note: If you switch from Static Mode to DHCP, you may need to re-discover the device on your network. 1. For the Network Mode option, click Static. The LAN Setup Wizard dialog box displays: 2. Click Next to display the Static Network Mode dialog box and continue with the change: 3. In the Step 1: LAN IP Settings dialog box, enter at least an IP Address and a Netmask. (If you don’t know this information, check your router’s settings.
CONFIGURING SETTINGS 4. Click Next. 5. In the Step 2: Summary box, click Apply. Windows Services (Workgroup) A workgroup is a name you assign to each member of a group of computer network devices in a network environment. The devices that have the same workgroup name can easily exchange information through the network. A workgroup does not require a central server. To name or rename a workgroup: 1. Enter a name for the workgroup (no spaces allowed). 2. Click Apply. 3.
CONFIGURING SETTINGS 1. On the Navigation bar, click Settings, and then click Media in the left panel. Note: DLNA and ITunes only works on your network. 2. For instructions on entering media settings on this page and then displaying or streaming media, see “Playing/Streaming Videos, Photos, & Music” on page 112.
CONFIGURING SETTINGS Utilities On the Utilities page, you can test the My Cloud device and get diagnostic information, restore the device to factory defaults, reboot or shut down the device, and import or export a configuration file. 1. On the Navigation Bar, click Settings, and then click Utilities in the left panel. 2. Carry out the functions on each section of the page as described below. System Diagnostics Run diagnostic tests if you are having problems with your device.
CONFIGURING SETTINGS 2. In the System Test, click System Test. A progress bar displays, indicating test progress and whether the drive passed or failed the test. 3. If the drive passed the test, click OK to return to the Utilities page. If the drive fails the test, click the Support icon in the upper right to get assistance. 4. Click System Logs to view information, warning, and critical logs for the device. 5.
CONFIGURING SETTINGS 2. When asked to confirm the action, click OK. 3. When the progress bar displays, if you selected Full Restore in step 1, but you change your mind, click Switch to Quick to start a Quick Restore from the beginning. 4. At the end of the restore, the “Factory Restore Successful“ message displays, and the system reboots. A setup dialog box displays. Follow the wizard’s instructions.
CONFIGURING SETTINGS 2. If the device is not processing information, or it is but you choose to proceed, click the OK button. The device shuts down and then restarts. Wait until the LED is solid blue before resuming work with the My Cloud device. To log out of the device: 1. Click Logout. 2. The login screen will appear. Import/Export Current Configuration Important: Before doing a factory restore or a system update, you may choose to save your device’s current configuration.
CONFIGURING SETTINGS To save the current configuration: 1. Click Save Config File. 2. Browse to the location where you want to save the file and click Save. To replace the current configuration: 1. Click Import File. 2. Browse to locate the replacement file, select it, and click Open. 3. Click Open, and when the Import Configuration File dialog displays, click OK. The My Cloud device reboots.
CONFIGURING SETTINGS To configure notifications by email: You can send notifications to up to five recipients. 1. In the Notifications Email section, toggle Alert Emails to ON. The Alert Configuration dialog box displays. 2. 3. 4. 5. 6. 7. Move the slider to choose the severity of notifications to email. Click New Email. Enter the email address of a recipient, and then click Save. (Optional) Add up to five email addresses by repeating steps 3 and 4 as needed.
CONFIGURING SETTINGS Firmware The Firmware page enables you to set up the device to update the My Cloud firmware automatically or to manually check for an update file. The current version number and the date of last update of the My Cloud firmware display. On the Navigation bar, click Settings, and then click Firmware Update on the left panel. Auto Update You can schedule the My Cloud device to conveniently check for available software updates and install them automatically.
CONFIGURING SETTINGS Manually Checking for Updates 1. In the Available Updates section, click Check for Update. (The button will be labeled Update Now if new firmware is found.) A New Firmware Available message displays to let you know whether new firmware is available. If it is not available, click OK. If new firmware is available, click Install and Reboot. Manually Installing an Update 1. Go to the WD Tech Support Downloads page at http://support.wd.com/product/ download.asp. 2.
MANAGING BACKUPS 10 Managing Backups About Backups Creating a USB Backup Creating a Remote Backup Creating a Internal Backup Updating a Backup Recovering a Backup Deleting a Backup About Backups You can create a complete backup or snapshot of your My Cloud device and save it to an another server on or outside your home network, to a USB drive attached to the USB expansion port, or to another storage location within your My Cloud system. Backups can be created or run on a schedule you define.
MANAGING BACKUPS 3. Click Create Job to display the job options. 4. Enter the job details. 5. Click Create. The new job will appear in the list of USB backup jobs. Note: The time it takes to create a backup varies based on the speed of your network and the number and size of files you have stored on your My Cloud device. For a given amount of total data, fewer larger files replicate quicker than many smaller files.
MANAGING BACKUPS 3. Click Create Job to display the job options. 4. Enter the job details. 5. Click Create. The new job will appear in the list of remote backup jobs. Note: The time it takes to create a backup varies based on the speed of your network and the number and size of files you have stored on your My Cloud device. For a given amount of total data, fewer larger files replicate quicker than many smaller files.
MANAGING BACKUPS 3. Click Create Job to display the job options. 4. Enter the job details. 5. Click Create. The new job will appear in the list of internal backup jobs. Note: The time it takes to create a backup varies based on the speed of your network and the number and size of files you have stored on your My Cloud device. For a given amount of total data, fewer larger files replicate quicker than many smaller files.
MANAGING BACKUPS Updating a Backup There are two ways to update a backup: Automatically - you set the frequency, date, and time when the update occurs Manually To update a backup automatically: 1. On the Navigation bar, click Backups to display the Backups page. 2. In the left pane, select the type of backup you want to update. 3. Click Modify Job to display the Modify Job dialog box. 4. Change the job details, and then click Save. To update a backup manually: 1.
MANAGING BACKUPS 3. Click Job Detail at the right of the desired backup job. A Job Detail dialog box will open. 4. Click Recover. 5. At the Backup Recovery confirmation dialog box, click OK. Deleting a Backup 1. On the navigation bar, select Backups to display the Backup page. 2. In the left pane, select the type of backup you want to delete. 3. Click Delete Job at the right of the desired backup job. A warning dialog box will open.
PLAYING/STREAMING VIDEOS, PHOTOS & MUSIC 11 Playing/Streaming Videos, Photos & Music Media Servers Media Storage Enabling/Disabling DLNA and iTunes Accessing Your Personal Cloud Using Media Players Accessing Your Personal Cloud Using iTunes Media Servers The My Cloud device is designed to serve as your home's media server. It enables you to stream photos, music, and videos to your DLNA-compatible devices and music to your iTunes-compatible devices.
PLAYING/STREAMING VIDEOS, PHOTOS & MUSIC Media Types Supported by DLNA Audio Files Video Files Image Files 3GP AAC AC3 AIF FLAC LPCM M4A M4B MP1 MP2 MP3 MP4 MPA OGG WAV WMA 3GP ASF AVI DivX DV DVR-MS FLV M1V M4V MKV MOV MP1 MP4 MPE MTS MPV MPG MPEG1 MPEG2 MPEG4 M2TS M4P M4V QT QTI QTIF RM SPTS VDR VOB WMV Xvid BMP JPEG PNG TIF Note: Some devices may not support playback of all these files. Please refer to your device’s user manual to see which formats are supported.
PLAYING/STREAMING VIDEOS, PHOTOS & MUSIC access them from your network. Shares can be shared with everyone (public) or with selected users on your network (private).
PLAYING/STREAMING VIDEOS, PHOTOS & MUSIC 2. To view a list of your media players/receivers on your home network, click the View Media Players link. The Media Streaming Options dialog box displays. 3. To block or unblock access for a DLNA device on the Media Streaming Options dialog box, find the device whose access you want to change and toggle the switch as appropriate: ON: Allows access (default) OFF: Denies access 4. Click OK to return to the Media page. 5.
PLAYING/STREAMING VIDEOS, PHOTOS & MUSIC Adding Media Content to the Folders 1. Open Windows Explorer or Mac Finder: 2. Copy your music files to the Shared Music folder. 3. Follow the same process to place your videos and pictures into their respective Pictures and Video folders. Note: You can put media files in any public and private shares to which you have access.
PLAYING/STREAMING VIDEOS, PHOTOS & MUSIC 1. Make sure that your My Cloud device is connected to your home’s local network and is powered on. 2. Follow the user instructions provided with your media player to proceed through any initial setup or installation of drivers. 3. Using the navigation feature on your player, scan and detect your My Cloud device on your network. 4.
CONNECTING A USB HARD DRIVE Connecting a USB Hard Drive 12 Overview Connecting a USB Drive Mapping a USB Drive (Windows Only) Creating a Shortcut to the USB Drive (Windows only) Overview When you attach a USB drive to the My Cloud device’s USB 3.0 expansion port, it becomes a network drive.
CONNECTING A USB HARD DRIVE Mapping a USB Drive (Windows Only) 1. Right- or left-click the WD Quick View icon in the system tray to display a menu. 2. Move the pointer over or click to select your USB drive and display a submenu: 3. Select Map [USB name] on the WD Quick View submenu. The Map Network Drive dialog box displays: 4. Select the desired letter from the Drive drop-down list. 5. Click the Finish button.
APPENDIX A: MY CLOUD DEVICE URLS AND NAMES Appendix A: My Cloud Device URLs and Names Device URL Use the device URL to access your device from a web browser. Note: If you change your device name at any time, the URL also changes to the new name. If your device name is... Your Windows URL is... Your Mac URL is... WD My Cloud http://wdmycloud http://wdmycloud.local Renamed Device http:// http://.
APPENDIX B: SPECIFICATIONS Appendix B: Specifications Ethernet High performance (100/1000) Gigabit Ethernet connection Internal hard drive WD 3.5-inch SATA hard drive Supported protocols CIFS/SMB, NFS, FTP, AFP I/O ports Data transfer rate Gigabit Ethernet (RJ-45) port USB 3.0 up to 5 Gb/s USB 2.0 up to 480 Mb/s *A USB 3.0 host and USB 3.0 certified cable are required to obtain USB 3.0 performance.
APPENDIX B: SPECIFICATIONS Temperature Operating temperature: 5°C to 35°C (41°F to 95 °F) Non-operating temperature: -20°C to 65°C (-4°F to 149 °F) RoHs compliant Yes MY CLOUD USER MANUAL 89
APPENDIX C: TROUBLESHOOTING Appendix C: Troubleshooting First Steps Checklist Resetting the My Cloud Device Specific Problems and Corrective Actions First Steps Checklist Are all cables correctly connected and secured? Is the WD provided power adapter plugged directly into a wall outlet and the device? - This helps rule out power issues if the wrong adapter is used. - If a surge protector or extension cord is being used, please plug the device's power cord directly into a wall outlet.
APPENDIX C: TROUBLESHOOTING Resetting with Power Off At the same time as you plug power into the My Cloud device, press the Reset button and hold for about 40 seconds. The device undergoes a system restore and powers on. Specific Problems and Corrective Actions The following contains specific problems that may arise during the use of the My Cloud device. Possible solutions are listed for each problem. LEDs do not light up. Make sure the power cord is connected correctly.
APPENDIX C: TROUBLESHOOTING My router has failed. How do you manually map the drive letter? 1. 2. 3. 4. Power down the device. Connect the device directly to the computer's Ethernet port. Power up the device. Wait until the LED turns blue before proceeding. For Windows XP and Windows 7, on the Start menu: a. Click (My) Computer. b. Click My Network Places (Windows XP) or Network (Windows Vista/Windows 7). c. Select wdmycloud. d. On the Tools menu, click Map Network Drive. 5.
APPENDIX C: TROUBLESHOOTING Setup or WD SmartWare is unable to detect a My Cloud device. If Setup or WD SmartWare is unable to detect a My Cloud device, then certain network protocols may be blocked on the network or the computer. In those cases, the My Cloud device is available through a direct IP or network name connection. For example, you can open the My Cloud dashboard using http:/// or http://wdmycloud/.
APPENDIX C: TROUBLESHOOTING I am unable to play music, videos and/or view pictures through my digital media adapter. There are many kinds of file formats for pictures, videos and music; your particular digital media adapter may not support a format to play or display it. Depending on the digital media adapter device that you have (for example, Xbox 360 or PlayStation 3), you may need to update your device to support the media format that you want to play.
APPENDIX C: TROUBLESHOOTING I need to migrate a large amount of data (50 GB or more) from a USB external drive to my My Cloud device. 1. Connect the USB drive to your computer for optimal performance. 2. Connect your computer and the My Cloud device directly to your router with a wired Ethernet connection. 3. Copy your data from your external USB drive (or your computer) to your My Cloud device.
APPENDIX D: REGULATORY AND WARRANTY INFORMATION Appendix D: Regulatory and Warranty Information Regulatory Compliance Warranty Information (All Regions Except Australia/New Zealand) Warranty Information (Australia/New Zealand only) Regulatory Compliance Federal Communications Commission (FCC) Class B Information Operation of this device is subject to the following two conditions: 1. 2. This device may not cause harmful interference.
ὤ㦹ⷸ ἽGὤὤ ᴴ㥉㟝G㥉⸨䋩㐔ὤὤ ㇠㟝㣄G㙼⇨ⱬAPPENDIX D: REGULATORY AND WARRANTY INFORMATION 㢨Gὤὤ⏈Gᴴ㥉㟝㡰⦐G㤸㣄䑀㤵䚝㻝㦥㡸G䚐Gὤὤ ⦐㉐G㨰ᶤ㫴㜡㜄㉐⏈GⱰ⦔G⯜☔G㫴㜡㜄㉐G㇠㟝䚔 ㍌G㢼㏩⏼␘U GS Mark (Germany only) Machine noise - regulation 3. GPSGV: Unless declared otherwise, the highest level of sound pressure from this product is 70db(A) or less, per EN ISO 7779. Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste Schalldruckpegel beträgt 70 db(A) oder weniger gemäß EN ISO 7779, falls nicht anders gekennzeichnet oder spezifiziert.
APPENDIX D: REGULATORY AND WARRANTY INFORMATION The foregoing warranty of WD shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. The foregoing limited warranty is WD’s sole warranty and is applicable only to products sold as new.
APPENDIX D: REGULATORY AND WARRANTY INFORMATION Obtaining Service WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at http://support.wd.com.
INDEX Index E A Accessing personal cloud on the web 52 your personal cloud remotely accessing content 17 Accessories 9 accessories 4 Alerts dashboard icons 32 Apple Time Machine 26 Enabling cloud access for a user 49 for the device 49 Energy saver 58 Environmental compliance (China) 49 97 F Failed router, troubleshooting Features 3 Firmware updates 34 92 G B Backing up Apple Time Machine 25 Windows 7 Backup and Restore Windows 8 File History 25 box contents 4 25 h 97 höchste 97 How do I? 39 http
INDEX Log files,sending to Customer Support 39 Log out option on dashboard User menu 32 M Mac Apple Time Machine 25 creating an alias for shared drive 18 enabling backup 58 Making a share private 46 Managing users and shares 40 Mapping Public share 20 USB drive 86 mapping public folders 20 Media enabling streaming 62 Media players accessing My Cloud 83 media types 80 Media servers overview 79 settings 81 Media setting, DLNA and iTunes 62 Media streaming in iTunes 84 Mobilizing your files,overview 51 My Cl
INDEX Remote access for sharing files 53 Resetting the My Cloud device 90 Restoring to factory defaults 64 RoHS 97 S Safepoint creating 71 deleting 78 managing 71 recovering 76 updating 76 Safety compliance 96 instructions 1 Scanning content 37 Service,obtaining 97 Settings configuration 54 general 54 media 62 network services 60 system diagnostics 63 utilities 63 workgroup 62 Share 36 accessing contents locally 47 changing from Public to private 46 creating 45 deleting 47 settings 40 user name and passwo
INDEX WD SmartWare installing 24 launching 24 online Help 24 overview 24 WD Sync downloading 21 operating system compatibility overview 21 MY CLOUD USER MANUAL WD Sync folder 21 Web browser compatibility 5 Windows mapping a public folder 20 Windows 7 Backup and Restore Windows 8 File History 25 Workgroup setting 62 25 23 103
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time without notice.
