My Book Duo ™ Desktop RAID Storage User Manual
Accessing Online Support Visit our product support website at support.wdc.com and choose from these topics: ▪ ▪ ▪ ▪ Registration – Register your WD product to get the latest updates and special offers at: register.wdc.com Downloads –Download software and updates for your WD product at: support.wdc.com/downloads Email Support – Get technical and other support through email at: support.wdc.
Table of Contents _________ Accessing Online Support.................................................................................ii _________ 1 About Your WD Storage Device....................................................................1 Features............................................................................................................................. 1 Retail Box Contents..........................................................................................................
5 WD Security Software................................................................................. 16 Password Protecting the Device...................................................................................16 Unlocking the Device..................................................................................................... 17 With WD Security Software.............................................................................................. 17 Changing Your Password..................
How to Physically Connect or Disconnect a WD External Drive................................... 31 Problems Booting a PC with an External USB Drive Connected................................... 31 Windows or macOS Cannot Find My Drive..................................................................... 31 Explanation of exFAT......................................................................................................... 31 Where to Download Software....................................................
About Your WD Storage Device 1 About Your WD Storage Device ™ The My Book Duo drive has massive capacity ideal for storing photos, videos, documents ™ ™ and music. It’s super-fast thanks to WD Red drives inside and use of the USB Type-C port. That USB Type-C port with all cables included makes it universally compatible (supports USB 3.1 Gen 1/3.0/2.0). Two USB Type-A hub ports deliver flexibility for additional accessories.
About Your WD Storage Device ▪ Quick Install Guide ▪ Drive Replacement Guide Operating System Compatibility The My Book Duo device, along with the following software: WD Discovery, WD Backup1, WD Security, and WD Drive Utilities, are compatible with these operating systems: Table 1.1 Windows® macOS™ / OS X® Windows 7 OS X Maverick – 10.9 Windows 8.x OS X Yosemite – 10.10 Windows 10 OS X El Capitan – 10.11 macOS Sierra – 10.
About Your WD Storage Device Figure 1.1 1. Front LED Indicator – indicating device power and device activity with a white or amber light. 2. Power Button 3. Two (2) USB Type-A Ports – using the USB 3.1 Gen-1 communications protocol 4. One (1) USB Type-C Port – using the USB 3.1 Gen-1 communications protocol 5. DC In Power Connector – 12 volts direct current ® 6. Kensington Security Slot – anti-theft system Front LED 1.
About Your WD Storage Device Power Button The My Book Duo device has a rear-facing power button with the following power related functions: Table 1.3 Power Button Function Device Operation Press Once System will stop all services, clear cache and shut down gracefully. Press and Hold for 4 Seconds When the power button is pressed and held for at least four seconds, the system will force a shut down without any consideration for gracefully stopping services or clearing cache.
About Your WD Storage Device Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation. A WD device may be damaged by rough handling, shock, or vibration. Always observe the following precautions when unpacking and installing your external storage device: ▪ ▪ ▪ ▪ ▪ Do not drop or jolt the device. Do not move the device during activity. Do not use this product as a portable device.
Getting Started 2 Getting Started Getting started with a My Book Duo device includes physically connecting the device to power and to a computer system, then installing the WD Discovery software. Figure 2.1 Connecting the Device Before you begin, make sure your computer system is turned on with your operating system fully loaded and ready for hardware and software installation. Then continue with the following steps. 1.
WD Discovery Software 3 WD Discovery Software ▪ ▪ ▪ ▪ ▪ Installing the WD Discovery Software WD Discovery Software – App & Device Access WD Discovery Software – Import Data from a Cloud Service Checking for Software Updates Device Firmware Updates ™ The WD Discovery software is a collection of software tools that includes WD Backup , WD Drive Utilities, and WD Security software. (WD Backup software is not available for macOS / OS X.
WD Discovery Software The WD Discovery software displays a list of connected devices, available software downloads, update messages, and a link for registering your device. If you have not yet registered your device, do this now through the WD Discovery software. WD Discovery Software – App & Device Access By default for a Windows operating system, the WD Discovery software is visible in the system tray. A single Click of this system tray icon will open the WD Discovery software menu.
WD Discovery Software b. c. d. Enter your password in the Password field and Click Unlock Drive. Click Close on the WD Security software dialog box. Reopen the WD Discovery software and Select the storage device that you just unlocked. 10. On the WD Discovery software menu, the cloud service you selected will now display with the current import (backup) status, such as "Import completed". 11. The import process through the WD Discovery software has completed. This is not a scheduled backup.
WD Discovery Software 3. Under the section "NOTIFICATIONS" will be a message that a firmware update is available. ▪ You may have to Click the down arrow (v) that is to the right of the heading "NOTIFICATIONS" and then scroll down on the the WD Discovery software menu to see the notification. 4. Click the word here highlighted in the firmware update message. 5. This will launch the FirmewareUpdater.exe file. The operating system may request a confirmation to execute this file. Select Yes if you agree.
™ WD Backup Software 4 WD Backup Software ™ The WD Backup software is a scheduled backup application that automatically backs up the files that you select on the schedule that you specify. The WD Backup software includes these functions: ▪ How the Backup Function Works ◦ Backing Up to a WD Device ◦ Backing Up to a Cloud Service ▪ How the Restore Function Works ◦ Restoring Files Note: The WD Backup software is designed for compatible Windows operating systems and is not compatible with macOS or OS X.
™ WD Backup Software ntuser.dat, ntuser.ini, [RecycleBin], $recycle.bin, recycler, [Root]\Drivers\, [Root]\Temp\, System Volume Information, .WD Hidden Items, [Windows] ▪ Extensions: .ds_store, .temp, .tmp, .wdsync ▪ Start value: ~ ▪ End values: desktop.ini, .dropbox, .dropbox.attr, hiberfil.sys, -journal, pagefile.sys, thumbs.db Backing Up to a WD Device Follow these steps to configure a backup plan through the WD Backup software: 1. 2. 3. 4. Open the WD Backup software.
™ WD Backup Software Prerequisite: Setup and configure the cloud service you want to use as your backup destination, such ® as Dropbox , before continuing with this process. 1. 2. 3. 4. Open the WD Backup software. Click the Backup icon on the top menu. Click the Add Backup Plan button on the bottom menu. The "Select your WD storage device or cloud service" dialog box shows all of the hardware devices and cloud service accounts that you can use for a backup target device. 5.
™ WD Backup Software How the Restore Function Works The WD Backup software makes it easy for you to restore backed up files from your backup target device to either: ▪ Their original locations on the backup source device ▪ Any other location you select Restore is generally a four-step process: 1. Select the backup target device and the scheduled backup that has the files you want to restore. 2. Select the location where you want to restore the files. 3.
™ WD Backup Software 1. Open the WD Backup software. 2. Click the Backup icon on the top menu bar. 3. This will display the "Current backup plan" list. Click the Backup Plan that you want to modify. Note: Any Backup Plan that is listed as "Offline" means that the connected device used during the Add Backup Plan process is not detected. This may happen if you erase a drive or disconnect a device. To eliminate the Offline status, you may need to reconnect the device or use the "Delete Backup Plan" function.
WD Security Software 5 WD Security Software Use this section to enable or disable password protection for your device through the following processes. ▪ ▪ ▪ ▪ ▪ Password Protecting the Device Unlocking the Device Changing Your Password Disable the Device Lock Feature Five Invalid Password Attempts Password Protecting the Device A password can be used to lock and unlock your device. Depending on your location4, using a password may encrypt your data.
WD Security Software Unlocking the Device After you have created a password to keep others from accessing the files on your device, unless you selected the "Enable auto unlock for this computer..." check box, you will have to type your password to unlock the device whenever: ▪ You shut down and restart your computer ▪ You disconnect and reconnect the drive to your computer ▪ Your computer exits the sleep mode You will have to do this even if you do not have the software installed on your computer.
WD Security Software Note: After changing a password, the drive remains unlocked for as long as you continue your current work session. Then the WD Security software: ▪ Locks the drive when you shut down your computer, disconnect your device, or your computer goes into the sleep mode. ▪ Requires you to type your password to unlock the drive when you restart your computer or reconnect your device, UNLESS you selected the Enable auto unlock for this computer... check box when you changed your password.
WD Drive Utilities Software 6 WD Drive Utilities Software The WD Drive Utilities software makes it easy to manage and customize a WD external device or an internal WD hard drive for the best possible performance. This utility includes these categories: ▪ Diagnose – Run diagnostics and status checks to make sure your device is working properly. ▪ RAID Management – Check RAID status for diagnostic purposes and to modify the current RAID configuration.
WD Drive Utilities Software Table 6.1 Supported Storage Mode 1 Disk 2 Disks Stripe (RAID 0) No Yes (Default Setup) Mirror (RAID 1) No Yes Individual Drives (JBOD) Yes Yes RAID Status Follow these steps to get the current status for the RAID configuration: 1. Open the WD Drive Utilities software. 2. If you have more than one supported device connected to your computer, select the one that you want to set. 3. Click RAID Management on the top menu. 4.
WD Drive Utilities Software 3. Click RAID Management on the top menu. 4. If not already highlighted, Click the RAID Status option. This will display "Disk 1 Status" and "Disk 2 Status". Drive 1 Status and Drive 2 Status – use the following table to understand the different values for drive status: Table 6.3 Drive Status Description Solution Drive Not Supported The drive model is not supported. Replace the drive with a supported product.
WD Drive Utilities Software 2. If you have more than one supported device connected to your computer, select the one that you want to set. 3. Click RAID Management on the top menu. 4. Click Configuration on the RAID Management menu. 5. The first item listed is the "Current Configuration". Below this are the configuration options: Stripe (RAID 0), Mirror (RAID 1), and Individual Drives (JBOD). Click the radio button next to the option you want to use. 6.
WD Drive Utilities Software LED Settings Under the section Settings is the LED Settings feature. This allows you to disable or enable the LED indicator on the front of the WD device. If the LED is disabled and the device encounters an error, it will automatically enable the LED so that it can indicate that there is an issue with the unit. To enable or disable this feature, follow these steps: 1. Open the WD Drive Utilities software. 2.
WD Drive Utilities Software Refer to our Knowledge Base Articles for help with partitioning and formatting the device without the WD Drive Utilities software.
® ™ Acronis True Image WD Edition 7 Acronis True Image WD Edition ® ™ Western Digital makes available Acronis True Image WD Edition – a special version of Acronis True Image for WD customers. Acronis True Image WD Edition can clone drives, backup the operating system, applications, settings and all of your data, while also securely wiping any confidential data you no longer need.
® ™ Acronis True Image WD Edition Restoring an image backup from Acronis True Image WD Edition Software • Answer ID 18196 | How to restore an image backup from Acronis True Image WD Edition Software ………… My Book Duo User Manual 26
Troubleshooting 8 Troubleshooting If you have problems installing or using this product, refer to this troubleshooting section or visit our support website at http://support.wdc.com and search our knowledge base for more help. Replacing a Drive The My Book Duo device is user serviceable. You have the option to upgrade and replace the drives in the device. If the entire device is faulty, it can be returned to WD as a complete unit.
Troubleshooting Figure 8.1 1. As is illustrated above in Figure 8.1, reveal the hard drives by opening the top lid from the rear edge with the included Disk Replacement Tool. 2. Each hard drive is held in place by an attached tray and the tray has a plastic latch on one end. ▪ Gently press down on the plastic latch with your index finger so that it unlatches from the metal frame of the device. ▪ While gently pressing down on the plastic latch, grab the plastic tray with your fingertips and gently pull.
Troubleshooting 1. Attach the screw that you saved from the HDD you removed, then attach the plastic tray that was included and designed for the My Book Duo device. ▪ Attach the screw as is illustrated in Figure 8.2 before attaching the plastic tray. ▪ Next, attach the plastic hard drive tray, which fits on the underside or circuit board side of the hard drive. The end of the tray that is closed and has the latch, must be on the side of the hard ▪ drive with the narrow serial number barcode label.
Knowledge Base and FAQ 9 Knowledge Base and FAQ The following sections include helpful tips and knowledge base articles from WD and other sources for your WD product. Frequently Asked Questions Uninstalling the WD Software – Windows Use the Windows Add or Remove Programs function to uninstall the WD software from your computer. 1. Go to the Control Panel. 2. Select Programs and Features category; in some versions of Windows, this is called simply "Programs". 3.
Knowledge Base and FAQ How to Partition and Format a WD Drive on Windows and macOS • Answer ID 3865 | How to partition and format a WD drive on Windows and macOS ………… How to Physically Connect or Disconnect a WD External Drive • | Answer ID 5316 | How to physically connect, disconnect, and install a WD external drive on a Windows PC or Mac.
Knowledge Base and FAQ • HT 201250 | Use Time Machine to backup or restore your Mac ………… Microsoft® Windows® Backup The step-by-step instructions for the Windows back up and restore process varies based on the version of the Windows operating system you have installed.
Compliance and Warranty Information 10 Compliance and Warranty Information This appendix includes the following topics: Regulatory Compliance Environmental Compliance (China) Warranty Information GNU General Public License (“GPL”) Regulatory Compliance FCC Class B Information Operation of this device is subject to the following conditions: ▪ This device may not cause harmful interference. ▪ This device must accept any interference received, including interference that may cause undesired operation.
Compliance and Warranty Information CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union, including the EMC Directive (2014/30/EU), the Low Voltage Directive (2014/35/EU), ErP Directive (2009/125/EC), and RoHS Directive (2011/65/Eu). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at Western Digital Europe.
Compliance and Warranty Information Consumer Guarantees Act. Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via http://support.wdc.com. Limited Warranty WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specification therefor.
Compliance and Warranty Information Obtaining Service WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at http://support.wdc.com.
Compliance and Warranty Information CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD. In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.
Index A I About My Book Duo 1 About Restoring with WD Backup 14 About WD Backup 11 Accessories - Cables and Power Supply Units 31 Acronis True Image WD Edition 25 Acronis True Image WD Edition - Download 25 Acronis True Image WD Edition - Install 25 Acronis True Image WD Edition - Performing a Backup 25 Acronis True Image WD Edition - Restoring from a Image Backup 26 ICES-003/NMB-003 compliance 33 B Backup to Cloud Service 12 Backuping Up Files 12 Box Contents 1 C China RoHS, environmental compliance 3
Sleep Timer 22 Software Updates 9 Software, GPL 37 U Uninstalling WD Software - macOS 30 Uninstalling WD Software - Windows 30 USB 3.
WD, the WD logo, My Book, WD Backup, WD Discovery, WD Drive Utilities and WD Security are registered trademarks or trademarks of Western Digital Corporation or its affiliates in the U.S. and/or other countries. All other marks are the property of their respective owners. Pictures shown may vary from actual product. Product specifications subject to change without notice. Acronis and True Image are registered trademarks or trademarks of Acronis International GmbH.
