User's Manual

Obtaining Service
WD values your business and always attempts to provide you the very best of service.
Should you encounter any problem, please give us an opportunity to address it before
returning this Product. Most technical support questions can be answered through our
knowledge base or e-mail support service at http://support.wdc.com. If the answer is not
available or, if you prefer, please contact WD at the applicable telephone number shown in
the front of this document. If you wish to make a claim, you should initially contact the
dealer from whom you originally purchased the Product. If you are unable to contact the
dealer from whom you originally purchased the Product, please visit our product support
Web site at http://support.wdc.com for information on how to obtain service or a Return
Material Authorization (RMA). If it is determined that the Product may be defective, you will
be given an RMA number and instructions for Product return. An unauthorized return (i.e.,
one for which an RMA number has not been issued) will be returned to you at your expense.
Authorized returns must be shipped in an approved shipping container, prepaid and insured,
to the address provided with your RMA number. If following receipt of a qualifying claim
under this warranty, WD or the dealer from whom you originally purchased the Product
determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or
replace the Product with an equivalent or better Product or refund the cost of the Product to
you. You are responsible for any expenses associated with a claim under this warranty. The
benefits provided to you under this warranty are in addition to other rights and remedies
available to you under the Australian Competition and Consumer Act or the New Zealand
Consumer Guarantees Act. Your original box and packaging materials should be kept for
storing or shipping your WD product. To conclusively establish the period of warranty, check
the warranty expiration (serial number required) via http://support.wdc.com.
Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined
below, be free from defects in material and workmanship and will conform to WD’s
specifications. The term of your warranty is 2 years in Australia and New Zealand, unless
otherwise required by law. The term of your warranty period shall commence on the
purchase date appearing on your purchase receipt from an authorized distributor or
authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to
establish the commencement date of this warranty. Warranty service will not be provided
unless the Product is returned to an authorized distributor, authorized reseller or regional
WD return center where the Product was first shipped by WD. WD may at its discretion make
extended warranties available for purchase. WD shall have no liability for any Product
returned if WD determines that the Product was (i) not purchased from an authorized
distributor or authorized reseller, (ii) not used in accordance with WD specifications and
instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the
asserted defect a) is not present, b) cannot reasonably be rectified because of damage
occurring before WD receives the Product, or c) is attributable to misuse, improper
installation, alteration (including removing or obliterating labels and opening or removing
external enclosures, including the mounting frame, unless the product is on the list of
limited user-serviceable products and the specific alteration is within the scope of the
applicable instructions, as found at http://support.wdc.com), accident or mishandling while
in the possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO (A)
EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT,
COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES
CAN RESULT IN THE LOSS, CORRUPTION, DELETION ALTERATION OF DATA. NOTE THAT YOU
SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA
HOWSOEVER CAUSED, AND FOR BACKING UPAND PROTECTING DATA AGAINST LOSS,
Compliance and Warranty Information
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User Manual
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