MY PASSPORT ULTRA FOR MAC ™ Portable Hard Drive User Manual
Accessing Online Support Visit our product support website at support.wdc.com and choose from these topics: ▪ ▪ ▪ ▪ Registration – Register your WD product to get the latest updates and special offers at: register.wdc.com Downloads –Download software and updates for your WD product at: support.wdc.com/downloads Email Support – Get technical and other support through email at: support.wdc.
Table of Contents _________ Accessing Online Support.................................................................................ii _________ 1 About Your WD Drive.....................................................................................1 Features............................................................................................................................. 1 Kit Contents............................................................................................................
Checking Drive Health................................................................................................... 16 Erasing the Drive.............................................................................................................17 Using the Drive Erase Function......................................................................................... 17 Using Five Invalid Passwords............................................................................................
About Your WD Drive 1 About Your WD Drive Welcome to your My Passport™ Ultra for Mac portable hard drive. This drive offers high capacity in a sleek portable device. It features ultra-fast USB 3.1 connectivity, local and cloud backup, and password protection to help protect your files from unauthorized use.
About Your WD Drive Kit Contents As shown in figure 1, your My Passport Ultra for Mac drive kit includes the following: Figure 1: My Passport Ultra for Mac Portable Hard Drive Kit Components ▪ My Passport Ultra for Mac portable hard drive, with the WD Discovery™, WD Security and WD Drive Utilities software ▪ USB 3.1 Type-C cable ▪ Type-C to A adapter Optional Accessories For information about optional accessories for WD products, visit www.wdc.
About Your WD Drive Disk Drive Format Your My Passport Ultra for Mac drive is formatted as a single HSF+J partition for compatibility with macOS X operating systems. If you want to use the drive with a Windows computer, see Reformatting the Drive and Troubleshooting. Physical Description As shown in figure 2, the My Passport Ultra for Mac drive has: ▪ A USB 3.1 interface port ▪ A power/activity LED indicator USB Type-C™ Interface The USB Type-C™ interface supports interface transfer rates up to 10 Gb/s.
About Your WD Drive Registering Your Drive Always register your My Passport Ultra for Mac drive to get the latest updates and special offers. You can easily register your drive using the WD Discovery software. Another way is to register online at http://register.wdc.com Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage drives.
Connecting the Drive and Getting Started 2 Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive. It includes the following topics: Connecting the Drive Getting Started with the WD Software Connecting the Drive 1. Turn on your computer. 2. Connect the drive to your computer as shown in figure 3. 3.
Connecting the Drive and Getting Started Figure 3: Connecting the My Passport Ultra for Mac Drive Your My Passport Ultra for Mac drive is now ready to use as an external storage device. You can enhance its capabilities by installing the WD software that is on the drive: ▪ WD Apps Setup Getting Started with the WD Software 1. For Windows, run WD Discovery.exe to install WD software to help you get a backup plan and modify drive settings.
WD Discovery 3 WD Discovery The WD Discovery application, a collection of drive management tools such as WD Security, can be installed from your My Passport Ultra for Mac drive. WD Discovery is a tray application; a small icon appears in the Windows system tray in the lower right-hand corner of the screen. The application can also be "unpinned", which causes the application to open in a window.
WD Discovery Using WD Discovery By default, the WD Discovery application is visible in the system tray. If it suddenly seems to be missing, it is likely the application has been "unpinned," which means the application is running in a window. It is recommended that you register your drive as soon as possible.
WD Discovery My Passport Ultra for Mac User Manual 9
Locking and Unlocking the Drive 4 Locking and Unlocking the Drive This chapter includes the following topics: Password Protecting the Drive Unlocking the Drive Changing Your Password Turning Off the Drive Lock Feature Password Protecting the Drive You should password protect your drive if you are worried that someone else will gain access to your drive and you do not want them to see your files on the drive.
Locking and Unlocking the Drive ▪ ▪ Locks the drive when you shut down your computer, disconnect your drive, or your computer goes into the sleep mode Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive, UNLESS you selected the Enable auto unlock for this computer...
Locking and Unlocking the Drive ▪ Automatically if you only have the one locked My Passport Ultra for Mac drive connected to your computer ▪ When you select the locked drive on either the WD Security or WD Drive Utilities screen if you have more than one supported My Passport Ultra for Mac drive connected to your computer To unlock the drive: 1. If you do not see the Unlock Drive dialog, click either: ▪ Go > Applications > WD Security ▪ Go > Applications > WD Drive Utilities 2.
Locking and Unlocking the Drive Note: The displayed capacity on this screen is an example. You will see a displayed capacity that matches your connected drive. 3. On the WD Drive Unlock utility screen: a. Type your password in the Password box. b. Select the Enable auto unlock for this computer... check box if you want the WD Drive Unlock utility to remember your password on this computer. c. Click Unlock Drive. Changing Your Password 1.
Locking and Unlocking the Drive 3. On the Edit security settings dialog, select the Change password option to display the change password dialog: 4. On the change password dialog: a. Type your current password in the Current Password box. b. Type your new password in the New Password box, using up to 25 characters. c. Retype your new password in the Verify Password box. d. Type a hint to help remember your new password in the Password Hint box. e. Select or clear the Enable auto unlock for this computer..
Locking and Unlocking the Drive Turning Off the Drive Lock Feature 1. Click Go > Applications > WD Security to display the WD Security screen. 2. If you have more than one supported device connected to your computer, select the one with the password that you want to remove to display the Edit security settings dialog: 3. On the Edit security settings dialog, the Remove password option is selected by default: a. Type your password in the Password box. b. Click Update Security Settings.
Managing and Customizing the Drive 5 Managing and Customizing the Drive This chapter includes the following topics: Checking Drive Health Erasing the Drive Registering the Drive Restoring the WD Software Turning Off the LED Safely Disconnecting the Drive The My Passport Ultra for Mac software makes it easy for you to manage and customize your drive for the best possible performance: ▪ Diagnose—Run diagnostics and status checks to make sure your drive is working properly.
Managing and Customizing the Drive 1. Click Go > Applications > WD Drive Utilities to display the WD Drive Utilities screen, Diagnose dialog. 2. If you have more than one supported drive connected to your computer, select the one that you want to check. 3.
Managing and Customizing the Drive Note: Erasing your drive also removes your password. If you used a password to protect your drive, you will need to re-create it after restoring the WD software. (See Password Protecting the Drive.) Using Five Invalid Passwords When you have forgotten or lost your password, you can erase the drive by entering five invalid passwords on the Unlock Drive dialog. See: ▪ With the WD Security or WD Drive Utilities Software ▪ With the WD Drive Unlock Utility 1.
Managing and Customizing the Drive e. Select or clear the Subscribe to all emails from WD check box to specify whether you want to receive notifications about software updates, product enhancements, and price discount opportunities. f. Click Register device. Restoring the WD Software In addition to deleting all of the data on your drive, erasing or reformatting the drive also removes the WD software and all of the support files, utilities and online help.
Managing and Customizing the Software 6 Managing and Customizing the Software This chapter includes the following topics: Checking for Software Updates Uninstalling the WD Software Checking for Software Updates If an update is available, follow the on-screen download and installation instructions: Software Procedure WD Security 1. 2. WD Drive Utilities 1. 2.
Managing and Customizing the Software Uninstalling the WD Software Use the Finder to uninstall WD software from your computer. 1. Click Go > Applications. 2. Drag the WD Drive Utilities icon to the trash. Enter your password if prompted. 3. Empty the trash.
Reformatting the Drive 7 Reformatting the Drive This chapter includes the following topics: Reformatting the Drive Restoring the WD Software Reformatting the Drive Reformatting the drive erases all its contents. If you have already saved files on the drive, be sure to back them up before reformatting it. Go to http://support.wdc.com and refer to Knowledge Base answer ID 3865 for information about reformatting the drive. See Troubleshooting for more information about reformatting a drive.
Troubleshooting 8 Troubleshooting This chapter includes the following topics: Installing, Partitioning, and Formatting the Drive Frequently Asked Questions If you have problems installing or using this product, refer to this troubleshooting section or visit our support website at http://support.wdc.com and search our knowledge base for more help.
Troubleshooting motherboard BIOS setting documentation to disable this feature or visit http:// support.wdc.com and see Knowledge Base answer ID 1201. For more information about booting from external drives, refer to your system documentation or contact your system manufacturer. Why is the data transfer rate slow? Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 3.1, USB 3.0 or USB 2.0 adapter card or a system that does not support USB 3.1, USB 3.
Compliance and Warranty Information 9 Compliance and Warranty Information This appendix includes the following topics: Regulatory Compliance Environmental Compliance (China) Warranty Information Regulatory Compliance FCC Class B Information Operation of this device is subject to the following conditions: ▪ This device may not cause harmful interference. ▪ This device must accept any interference received, including interference that may cause undesired operation.
Compliance and Warranty Information CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union, including the EMC Directive (2014/30/ EU), Low Voltage Directive (2014/35/EU) and RoHS Directive (2011/65/EU). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at Western Digital Europe.
Compliance and Warranty Information storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via http://support.wdc.com. WD shall have no liability for lost data regardless of the cause, recovery of lost data, or data contained in any Product placed in its possession.
Compliance and Warranty Information acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
Compliance and Warranty Information Obtaining Service WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at http:// support.wd.com.
Index A Indicator light 3 Australia/New Zealand 27 K B Kit contents 2 Box contents 2 L C LED indicator 3 Limited warranty 27 CAUTION about erasing the drive 17 China RoHS, environmental compliance 26 Compatibility with operating systems 2 Compliance, regulatory 25 Converting drive format 23 D Disconnecting the drive 19 Disk image, downloading and restoring 19 Drive diagnostics and status checks 16 disconnecting 19 formats, converting 3 handling precautions 4 Drive Erase dialog 17 Drive status che
WD Drive Utilities software (continued) Drive Erase dialog 17 Register Your Device dialog 18 WD Software, downloading and restoring 22 My Passport Ultra for Mac User Manual 31
WD, the WD logo, My Passport, WD Discovery, WD Drive Utilities and WD Security are registered trademarks or trademarks of Western Digital Corporation or its affiliates in the U.S. and/or other countries. All other marks are the property of their respective owners. Picture shown may vary from actual product. Product specifications subject to change without notice. Apple, Mac, macOS, OS X, and Time Machine are trademarks of Apple Inc., registered in the U.S. and other countries.
