My Cloud EX2 Ultra ™ Private Cloud Storage User Manual
WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wd.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below. Your product includes 30 days of free telephone support during the warranty period.
Table of Contents WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Registering Your WD Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii 1 Important User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8 Managing Storage on My Cloud EX2 Ultra. . . . . . . . . . . . . . . . . . . . . . 81 Storage Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 RAID Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Disk Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 iSCSI Storage . . .
Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Appendix A: My Cloud EX2 Ultra Quick User Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Appendix B: Joomla!® Setup Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Appendix C: phpBB Setup Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Appendix D: Supported RAID Modes . . . . . . .
IMPORTANT USER INFORMATION 1 Important User Information Important Safety Instructions Recording Your WD Product Information Important Safety Instructions This device is designed and manufactured to assure personal safety. Improper use can result in electric shock or fire hazard. The safeguards incorporated into this unit will protect you if you observe the following procedures for installation, use, and servicing. Follow all warnings and instructions marked on the product.
IMPORTANT USER INFORMATION WARNING! This device uses a lithium battery, type CR2032. There is danger of an explosion if the battery is incorrectly replaced. Replace only with the same or equivalent battery type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. Recording Your WD Product Information Remember to write down the following WD product information, which is used for setup and technical support.
PRODUCT OVERVIEW 2 Product Overview About the System Features About the Online Learning Center Package Contents Pre-installation Instructions Handling Precautions Product Components About the System Designed from the ground up with the quality and reliability you've come to expect from WD®, My Cloud EX2 Ultra is a high-performance, two-bay Network Attached Storage (NAS) device for your home or small office.
PRODUCT OVERVIEW Back up, your way – Protect your data via remote backup to another My Cloud device, integrated cloud backup or local LAN/WAN backup. PC users, WD SmartWare™ Pro offers options for how, when and where you back up your files for up to ten computers. Mac® users, utilize all the features of Apple® Time Machine® backup software to protect your data. Expand your capacity – Simply attach a compatible USB hard drive directly to My Cloud EX2 Ultra to expand your storage capacity. Two USB 3.
PRODUCT OVERVIEW Package Contents My Cloud EX2 Ultra Private Cloud Storage device Ethernet cable AC power adapter Quick Install Guide Assembly kit (for driveless model only) My Cloud EX2 Ultra Private Cloud Storage Device AC adapter* Ethernet cable Quick Install Guide For information on additional accessories for this product, visit: US www.shopwd.com or www.wdstore.com Canada www.shopwd.ca or www.wdstore.ca Europe www.shopwd.eu or www.wdstore.
PRODUCT OVERVIEW Web Browsers Internet Explorer IE10 and above Safari 6.0 and later on supported Mac computers Firefox 30 and later on supported Windows and Mac computers Google Chrome 31 and later on supported Windows and Mac computers Local Network Router/switch (Gigabit recommended to maximize performance.) Internet Broadband Internet connection is required for initial setup and software downloads, as well as for remote access and mobile apps.
PRODUCT OVERVIEW Product Components Front View Power LED Drive LEDs MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE USER MANUAL 7
PRODUCT OVERVIEW Back View Reset button USB ports Ethernet port Kensington® Security Slot External DC In Power port Component Icon Description Ethernet port Connects the device to a local network. USB 3.0 port Connects to a USB hard drive for additional storage. Reset button () Restores settings such as the administrator user name and password for the device. Power port Connects the device to an AC adapter and the power outlet.
PRODUCT OVERVIEW The following table describes the front panel power LED behavior. State Color Appearance State Description Power Down Black (off) ------- Drive in standby/sleep mode. Powering Up Blue Flashing Device is powering on or in the process of updating the firmware. Power Up Blue Solid Device is in a power up (on) state. Power Up (degraded) Red Flashing Device is powered up but the volume is degraded.
PRODUCT OVERVIEW Back Panel Ethernet (Network) LEDs The following table describes the network and activity LEDs: Note: Looking at the port, the LED on the top left is the Activity LED, and the one on the top right is the Link LED. State LED Appearance State Description Link down Link Off Cable or device is not plugged in, or other end of link is not operational. Link up – 10/100 connection Link Yellow Cable is plugged in, and both ends of the link have successfully established communications.
GETTING STARTED 3 Getting Started Installing Drives in the Driveless Model Physically Connecting the Device Getting Started Using Online Setup Software Getting Started Without Online Setup Software Accessing Content It’s easy to set up the My Cloud EX2 Ultra Private Cloud Storage device -- all you have to do is unpack your device, connect it, and wait for the Power LED on the front of your device to turn a solid blue. Then, download and run the quick setup software, available at http://www.wd.com/setup.
GETTING STARTED Note: You’ll need a phillips-head screwdriver for this procedure. Also, the power and network cables are not connected when you do this. 1. Press the indented button on the door (top) of the device and open the top. 2. Remove the bracket that will hold the drives in place. 3. Using a screw from the bag, attach a plastic tab to the top hole in the drive’s side (on the right if the green board is facing you). 4. Insert a screw in the corresponding hole on the other side of the drive. 5.
GETTING STARTED 8. Repeat steps 3-7 for the other drive. 9. Screw the bracket in over the drives. 10. Close the door and firmly push down until it locks into place. 11. Continue to “Physically Connecting the Device” on page 13. Physically Connecting the Device 2 4 33 1 Follow the steps below to connect the My Cloud EX2 Ultra Private Cloud Storage device to a home or small office network.
GETTING STARTED 4. Plug the other end of the power adapter into a power outlet. The unit powers up automatically. Important: Wait for the My Cloud EX2 Ultra device to finish powering up (approximately three minutes) before configuring it. You will know it is ready when the power LED stops flashing and turns blue. 5. When the power LED on your device turns a solid blue, continue to “Getting Started Using Online Setup Software” on page 14.
GETTING STARTED Getting Started Without Online Setup Software If you do not use the online setup software to get started, you can still: Use your My Cloud EX2 Ultra Private Cloud Storage device as an external hard drive, dragging and dropping files to and from it. Configure the device using the My Cloud EX2 Ultra device’s dashboard. (See “The Dashboard Home Page” on page 33.) Back up files using USB, Remote, Internal, and Cloud backup (see “Backing Up and Retrieving Files” on page 45).
GETTING STARTED If your operating systems is... Then... Mac OS X (Snow Leopard, Lion, Mountain Lion, Mavericks) 1. In a Finder window, click MyCloudEX2Ultra under the shared items in the side bar. 2. If presented with an authorization page, select Guest, and then click Connect to display the Public share: 3. Double-click the Public folder to display the subfolders: Shared Music, Shared Pictures, Shared Videos, and Software. You can now drag and drop files into the shared folders using Finder: 4.
ACCESSING YOUR CLOUD REMOTELY 84 Accessing Your Cloud Remotely Enabling Cloud Access for the My Cloud EX2 Ultra Device Configuring Cloud Access for a User Mobilizing Your Files with iOS and Android Mobile Apps A private cloud is your content, at home, secure and under your control. Unlike public clouds, a private cloud allows you to keep all of your content in one safe place on your home network.
ACCESSING YOUR CLOUD REMOTELY 6. If you have entered an email address, this icon is greyed out. Add an email address, and then return to this link to send cloud access information. To generate an activation code for a user’s mobile device(s): Important: Codes are valid for 48 hours from the time of the request and can be used only once. 1. On the bottom of the screen, click Get Code. You’ll need to generate one code for each device you want to activate.
ACCESSING YOUR CLOUD REMOTELY Mobilizing Your Files with iOS and Android Mobile Apps The My Cloud mobile app and My Cloud desktop app allow you to access all the content on your Private Cloud from any device. My Cloud Mobile App You are always connected to your private cloud. Save valuable space on your mobile devices with easy photo and video uploads directly to your private cloud, then securely access and share your memories.
MANAGING USERS, GROUPS, AND SHARES 5 Managing Users, Groups, and Shares About Users About Groups About Shares About Users The Administrator, normally the device owner, is the person in charge of setting up the device. As the My Cloud EX2 Ultra device owner, you have a special user account (admin) that provides you with administrator privileges. With these privileges, you can set up and configure the device to your specific needs and add other users to your private cloud.
MANAGING USERS, GROUPS, AND SHARES 5. Enter the Quota Amount, or leave the values blank for unlimited space, and then click Apply. (See “Quota Rules” on page 24 for information on quotas.) Your new user account displays on the left pane of the Set Up Users screen.
MANAGING USERS, GROUPS, AND SHARES Adding Multiple Users Use the following steps to add multiple user accounts. 1. To add multiple users, click Add Multiple Users in the lower left side of the screen. 2. Select how you’d like to enter your users into the device, and then click Next. Create Multiple Users: Allows you to enter users manually. See “Create Multiple Users” on page 22 Import Users: Allows you to import a list of users into the device. Continue to “Import Multiple Users” on page 23.
MANAGING USERS, GROUPS, AND SHARES Overwrite Duplicate Accounts (optional): Select this check box to overwrite any existing duplicate accounts on your device. 2. To assign a group to the new users, click the check box next to a group, and then click Next. 3. Enter the Quota Amount, or leave the values blank for unlimited space, and then click Next. (See “Quota Rules” on page 24 for information about quotas.) 4. Your new user accounts display on screen. Click Apply to save them to your device.
MANAGING USERS, GROUPS, AND SHARES each user. (See “Making a Share Private” on page 30 for information on creating a private share.) Updating a User Password When viewing details about a user, the Administrator can add or change the user’s password (no password is the default setting). Use the following steps to update a user password. 1. On the Set Up Users screen, select a user from the list on the left. if no password has been previously created. 2.
MANAGING USERS, GROUPS, AND SHARES 2. In the Quotas field, click Configure. 3. Enter the amount of space to assign to the user on the My Cloud EX2 Ultra device. To assign unlimited space, leave the Quota Amount field(s) blank. 4. Click Apply. Removing a User Use the following steps to delete users from the My Cloud EX2 Ultra device. Note: The Administrator account cannot be deleted. 1. On the Set Up Users screen, in the left pane, select the user you’d like to delete. . 2.
MANAGING USERS, GROUPS, AND SHARES Editing Group Settings 1. On the Set Up Groups screen, select the Group whose information you’d like to edit. The Group Profile and Share Access panel displays. 2. Modify the required and optional settings as desired.
MANAGING USERS, GROUPS, AND SHARES Assigning Quotas to a Group Use the following steps to assign a quota to a Group. A quota determines the amount of space assigned to the user on the My Cloud EX2 Ultra device. (See “Quota Rules” on page 24 for information on quotas.) 1. On the Set Up Groups screen, select the group from the left pane. 2. In the Quotas field, click Configure. 3. Enter the amount of space you’d like to assign to the group on the My Cloud EX2 Ultra device.
MANAGING USERS, GROUPS, AND SHARES 2. Click a share to display its profile and share access information. Note: Only private shares can be edited. Public shares always have read/write access and are therefore grayed out.
MANAGING USERS, GROUPS, AND SHARES Creating a New Share You can create a share and designate it as public or private. For example, if the share contains financial information, you may want to make the share private. Or, if there are photos you would like a friend to see, you can make the share public to that friend. 1. Click the Shares icon on the navigation bar to display the About Shares screen. . 2. Click the Add a Share icon 3.
MANAGING USERS, GROUPS, AND SHARES Making a Share Private If you decide there is a reason to limit access to a public share, convert it to a private share. 1. On the Set Up Shares screen, select the share: 2. Switch the Public Access button to OFF. 3. For each user listed in the User Access section, select the level of access by clicking , or no access ). the appropriate icon for the share (read/write , read only Deleting a Share WARNING! Deleting a share erases all files and folders on the share. 1.
THE DASHBOARD AT A GLANCE 6 The Dashboard at a Glance Launching the Dashboard The Dashboard Home Page Obtaining Customer Support Common Tasks Use the My Cloud EX2 Ultra dashboard to configure settings and to manage the device as you prefer. For example, you can set up user accounts and restrict access to the files on your My Cloud EX2 Ultra device, set up folders for storing files, enable remote access, and customize the device to suit your needs.
THE DASHBOARD AT A GLANCE IF you want to launch from . . . Mac OS X Mobile Devices THEN . . . 1. Click the Safari icon 2. Double-click the My Cloud EX2 Ultra device on the network. > bookmark icon > Bonjour. iOS Devices: 1. Open a browser. 2. In the Address bar, enter https://.local. Android Devices: 1. Open a browser. 2. In the Address bar, enter http://.
THE DASHBOARD AT A GLANCE 8. Review the information on the screen. If desired: Click the Automatically update device firmware when available check box. Click the Register the My Cloud EX2 Ultra device to receive continuous product support check box. 9. Click Finish. The My Cloud EX2 Ultra dashboard displays.
THE DASHBOARD AT A GLANCE Information Icons Icon Name Actions USB device on the My Cloud Click to display the number of USB devices connected (a hub with multiple devices can be connected to the USB port). Icon is dim if no USB is attached. Alerts Click to display recent alerts about new firmware and network issues. Critical alerts Click to display a severe warning: over temperature, under temperature, drive SMART failure, failure of the data volume to mount.
THE DASHBOARD AT A GLANCE Icon Name Actions Settings Configure advanced settings for your My Cloud EX2 Ultra device, including: • General device settings, • Network configurations • ISO mount options • Media options, • Device utility tasks • Notification settings • Firmware update setting Viewing Device Status and Making Updates on the Home Page The main body of the Home page shows the status of the device and its functions and provides shortcuts to the most necessary tasks.
THE DASHBOARD AT A GLANCE 1. To see detailed information, click the arrow in the lower right to display the current usage of the drive’s capacity: 2. To return to the Home page, click Close. Device The Device section identifies the overall health of the system, indicates the current version of your firmware, and informs you if firmware updates are available.
THE DASHBOARD AT A GLANCE 1. To see details about the status of system components, click the arrow on the right side of the panel. 2. To return to the Home page, click Close. Firmware The Firmware section displays the current version of firmware loaded on your My Cloud EX2 Ultra device. A blue check mark indicates that your firmware is up-to-date. 1.
THE DASHBOARD AT A GLANCE Network Activity The Network Activity panel displays the system activities and processes that are running on your My Cloud EX2 Ultra device. At a glance, you can see the network, CPU, and RAM activity. 1. To view a list of all the system activities and processes that are running on your My Cloud EX2 Ultra device, click the arrow on the right of the panel to display: CPU: Click the right arrow to view the CPU activity. Click Back to return to the Device Activity pane.
THE DASHBOARD AT A GLANCE Network: Click the right arrow to view the network activity. Click Back to return to the Device Activity pane. Click Close to return to the Home page. Process: Click the right arrow to view the process information, including the list of active processes and the amount of CPU and Memory usage for each process. Click Back to return to the Device Activity pane. Click Close to return to the Home page. process.
THE DASHBOARD AT A GLANCE The Users panel displays the number of users currently set up to use the My Cloud EX2 Ultra device. 1. To add a user, click the plus icon the lower right of the panel: Note: When you enter the email address on the Add User screen, a new account is created for cloud access. The user receives an email with instructions on how to activate and set up a password for cloud access. 2. Enter the required information and click Next to display a user password screen.
THE DASHBOARD AT A GLANCE 1. To view the installed apps, click the arrow in the lower right of the panel to display: Note: To install an app, see “Managing Apps on My Cloud EX2 Ultra” on page 66. 2. To return to the Home page, click Close. Managing Alerts Alerts display system messages containing pertinent information about the status of your My Cloud EX2 Ultra device. There are three types of alerts that appear on the on the upper right of the dashboard.
THE DASHBOARD AT A GLANCE 2. Select the arrow next to the alert you’d like to view from the Alert list, or click View All to review details for all of your alerts. When an alert occurs, the alert message displays the Alert icon the dashboard. To close the alerts message, click Close. and window within Dismissing an Alert 1. On the dashboard, click the Alert icon in the upper right corner. next to the alert you’d like to dismiss. 2.
THE DASHBOARD AT A GLANCE 2. Click Support to display the following page: If a problem occurs with the My Cloud EX2 Ultra device, WD Technical Support will need information about your device to troubleshoot and determine the best solution. There are two ways to get your device info and request support: Run a system report and send it to WD automatically, Create a system report manually and send it to WD. Requesting Automatic Support In the Request Automated Customer Support section: 1.
THE DASHBOARD AT A GLANCE Common Tasks The next few chapters step you through the procedures for configuring and using the My Cloud EX2 Ultra device. The following table provides shortcuts to instructions for some common tasks. How do I ... See ...
BACKING UP AND RETRIEVING FILES 6 Backing Up and Retrieving Files About Backups Managing a USB Device and USB Backups Remote Backups Internal Backups Cloud Backups About Backups There are various ways to back up your data on the My Cloud EX2 Ultra device. These include: USB Backup—Allows you to back up My Cloud EX2 Ultra device data to and from your a USB device. Remote Backup—Allows you to back up My Cloud EX2 Ultra device data to and from another My Cloud device.
BACKING UP AND RETRIEVING FILES Creating a USB Backup Use the following steps to back up your data on your My Cloud EX2 Ultra to or from a USB device. 1. On the navigation bar, click Backups to display the Backups screen. 2. 3. Click USB Backups, if not already selected. Complete the following fields to create a USB backup job: 4. Job Name Enter a Job Name for your backup. Direction Indicate the direction of your backup from the drop-down menu.
BACKING UP AND RETRIEVING FILES 5. In the USB Backup Jobs area, click the arrow to begin your backup. The progress of the backup displays in the USB Backup Jobs area. Viewing the Details of a USB Backup Job 1. 2. On the USB Backups screen, under USB Backup Jobs, select the job you’d like to modify, and then click the Edit Job button . Review the USB Details screen, and then click Close to close the screen. Editing a USB Backup Job 1. 2.
BACKING UP AND RETRIEVING FILES The backup password for the remote My Cloud EX2 Ultra or WD M Cloud EX4 device is enabled. You have enabled port forwarding to see the remote My Cloud EX2 Ultra or My Cloud EX4 device over the Internet. For additional information on remote backups, see Knowledge Base Answer ID 10637. Creating a Remote Backup Use the following steps to back up your My Cloud EX2 Ultra to a remote device. 1. 2. On the navigation bar, click Backups to display the Backups screen.
BACKING UP AND RETRIEVING FILES 7. Select the check box next to the share where you’d like to back up your data, and then click Create. 8. Complete the following fields to create a Remote backup job, and then click Next: Job Name Enter a Job Name for your backup. Auto Update Click the toggle button Backup Now Click Yes to begin your remote backup now. Click No to create a remote backup job for future backup. to enable the Autoupdate feature. 9.
BACKING UP AND RETRIEVING FILES Internal Backups Internal backups allow you to make backups of the existing content from one storage location to another on your My Cloud EX2 Ultra device. Creating an Internal Backup Use the following steps to back up your My Cloud EX2 Ultra internally. 1. 2. 3. On the navigation bar, click Backups to display the Backups screen. Click Internal Backups, if not already selected.
BACKING UP AND RETRIEVING FILES Deleting an Internal Backup Job 1. 2. On the Internal Backups screen, under Internal Backup Queue, click the Delete button. In response to the confirmation message, click OK. The selected Internal Backup job is now deleted and removed from the Internal Backup Jobs list. Cloud Backups A cloud backup allows you to create remote backups that are accessible over the Internet and through various mobile devices.
BACKING UP AND RETRIEVING FILES 6. 7. Enter the following information, and then click Register: Email address: Enter the email address you’ll use to receive information from ElephantDrive. Password: Enter a password for your new account Verify Password: Reenter your password. You’ve now enabled your ElephantDrive cloud backup.
BACKING UP AND RETRIEVING FILES Backing Up with ElephantDrive Once you’ve enabled ElephantDrive, use the following steps to create a cloud backup. 1. 2. 3. On the navigation bar, click Backups to display the Backups screen. Click Cloud Backups, if not already selected. Click Elephant Drive at the top of the screen. 4. 5. In the Access Backups field, click Login. Enter the email and password you used when you registered with ElephantDrive in Step 6 on page 52. Click Login.
BACKING UP AND RETRIEVING FILES 3. Click the Amazon S3 button at the top of the screen. 4. Click Create. 5. Enter a Job Name for your cloud backup, and then click Next. 6. Enter the following information supplied by Amazon S3: Region: Select the region used for your cloud from the drop-down menu. Access Key: Enter the access key supplied to you by Amazon S3. Private Key: Enter the private key supplied to you by Amazon S3. Remote Path: Enter the remote path for your cloud.
BACKING UP AND RETRIEVING FILES 7. Click Next. 8. Enter the following information, and then click Next: Type Select one of the following options: • Upload: Backs up your My Cloud EX2 Ultra data to your Amazon S3 bucket. • Download: Backs up your Amazon S3 bucket to your My Cloud EX2 Ultra device. Backup Type From the drop-down menu, select the type of backup you’d like to perform.
MANAGING STORAGE ON MY CLOUD EX2 ULTRA 7 Managing Storage on My Cloud EX2 Ultra Storage Types RAID Storage iSCSI Storage Volume Virtualization Storage Types There are several ways to manage your storage on the My Cloud EX2 Ultra device: RAID Storage iSCSI Volume Virtualization The Storage page allows you to configure the storage within your device and view the status and capacity of the disks within your device.
MANAGING STORAGE ON MY CLOUD EX2 ULTRA RAID Storage RAID (Redundant Array of Independent Disks) allows you to store the same data in different places on multiple hard drives, providing necessary redundancy, greater performance, and data integrity. There are several different levels of RAID, each one providing a different method of sharing or distributing data among the drives.
MANAGING STORAGE ON MY CLOUD EX2 ULTRA Changing the RAID Mode Use the following steps to change the current RAID mode on your My Cloud EX2 Ultra device. WARNING! Changes made to your RAID Mode will delete all of your data and your user settings. See “Saving a Configuration File” on page 94 for information on saving your user settings. 1. 2. On the navigation bar, click Storage to display the Storage screen. Click RAID, if not already selected. 3. 4. 5.
MANAGING STORAGE ON MY CLOUD EX2 ULTRA 7. After the self-test completes, click Next. 8. Select the type of encryption you’d like on the volume. Note: Encryption is not available for certain regions. Click to encrypt the selected volume. Click to keep the volume unencrypted.
MANAGING STORAGE ON MY CLOUD EX2 ULTRA 9. Review the summary of your selections, and then click Next. 10. Review the warning screen, and then click Finish. 11. The requested hard drive changes begin. Do not turn off your My Cloud EX2 Ultra device while these changes are in progress. 12. When the process is complete, click Finish again. Auto-Rebuilding your RAID The Auto-Rebuilding option allows you to automatically rebuild the RAID for your My Cloud EX2 Ultra device in case of drive corruption.
MANAGING STORAGE ON MY CLOUD EX2 ULTRA Viewing Hard Drive Information Use the following steps to view status of the disks on your My Cloud EX2 Ultra device. 1. 2. 3. On the Storage page, click Disk Status, if not already selected. Select Drive next to the disk for which you’d like to view information. Review the hard drive information, and then click Close. The Hard Drive Information screen displays the following data: Vendor The vendor from whom the hard drive was obtained.
MANAGING STORAGE ON MY CLOUD EX2 ULTRA Alias: Descriptive name for your target. Created On: The Volume where you’d like the iSCSI target to reside. Size: The size of your target and the unit of information storage for that size (e.g. GB, TB). 6. Click Next. The Create iSCSI Target screen displays: 7. If you’d like to assign security for your target: a. Click CHAP. 8. b. Enter an existing User Name and Password, and then confirm the Password. Click Apply.
MANAGING STORAGE ON MY CLOUD EX2 ULTRA Modifying an iSCSI Target Use the following steps to modify an iSCSI target. 1. 2. 3. On the Storage page, click iSCSI. Under iSCSI Target list, click Details next to the target you’d like to modify. Make all of your necessary changes, and then click Save. Deleting an iSCSI Target Use the following steps to delete an iSCSI target. 1. 2. 3. On the Storage page, click iSCSI. Under iSCSI Target list, click Details next to the target you’d like to delete.
MANAGING STORAGE ON MY CLOUD EX2 ULTRA Creating a Virtualized Volume Use the following steps to create a virtualized volume on your device. 1. 2. On the Storage page, click Volume Virtualization, if not already selected. Click Create to display the Create Volume Virtualization screen: 3. In the Device IP field, enter the IP address of the device where the iSCSI target resides, and then click Next. 4. 5. Select an iSCSI target from the retrieved list, and then click Next.
MANAGING STORAGE ON MY CLOUD EX2 ULTRA Modifying a Virtualized Volume Use the following steps to modify a virtualized volume on your device. 1. 2. 3. On the Storage page, click Volume Virtualization, if not already selected. Select the virtual volume you’d like to modify, and then click Modify. Make the necessary changes to the volume, and then click Save. When the modified settings are saved, the virtual volume is connected again.
MANAGING APPS ON MY CLOUD EX2 ULTRA 8 Managing Apps on My Cloud EX2 Ultra About Apps Managing Apps About Apps Apps is short for Applications. Apps are little self-contained programs used to enhance the existing functions of your device or service. The My Cloud EX2 Ultra device provides various apps that allow you to use your device more productively. Note: WD recommends that you fully understand the nature of any app before you install it on your device.
MANAGING APPS ON MY CLOUD EX2 ULTRA Adding an App Use the following steps to add an app to your My Cloud EX2 Ultra device. 1. On the navigation bar, click Apps to display the Apps screen. in the lower left side of the screen. 2. Click the Add an App icon The first time you add an app, the Terms of Service screen displays. Read and accept the agreement. 3. On the Add an App screen, place a check next to the app you’d like to add to the device. 4. For details about the app, click Details.
MANAGING APPS ON MY CLOUD EX2 ULTRA Manually Adding an App If you have an app you’d like to add that is not listed on the Add an App screen, use the following steps to manually add that app to your My Cloud EX2 Ultra device. Note: WD recommends that you fully understand the nature of any app before you install it on your device. 1. On the navigation bar, click Apps to display the Apps screen. in the lower left side of the screen. 2. Click the Add an App icon 3.
MANAGING APPS ON MY CLOUD EX2 ULTRA Deleting an App Use the following steps to delete an app from your My Cloud EX2 Ultra device. 1. On the navigation bar, click Apps to display the Apps screen. 2. From the Apps list in the left pane, select the app that you’d like to delete from the device. in the lower left side of the screen. 3. Click the Remove an App icon 4. In response to the confirmation message, click OK. The app is removed from the device and no longer displays in the user account list.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 10 Playing/Streaming Videos, Photos, & Music Media Servers Media Storage Enabling DLNA and iTunes Accessing Your Private Cloud Using Media Players Accessing Your Private Cloud Using iTunes Media Servers My Cloud EX2 Ultra is designed to serve as your home's media server. It enables you to stream photos, music, and videos to your DLNA-compatible devices and music to your iTunes-compatible devices.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Media Types Supported Audio files Video files Image Files 3GP 3GP BMP AAC ASF JPEG AC3 AVI PNG AIF DivX TIF ASF DV FLAC DVR-MS LPCM FLV M4A M1V M4B M2TS MP1 M4P MP2 M4V MP3 MKV MP4 MOV MPA MP1 OGG MP4 WAV MPE WMA MPEG1 MPEG2 MPEG4 MPG MTS QT QTI QTIF RM SPTS TS VDR VOB WMV Xvid Note: Some devices may not support playback of all these files. Please refer to your device’s user manual to see which formats are supported.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Media Types Supported by iTunes Note: iTunes 10.4 or later only supports music files. See Knowledge Base Answer ID 8412 for additional information on iTunes-supported versions. The iTunes Media Server supports the following file extensions: FLAC, M4A, MP3, MP4A and WAV. Note: Some devices may not support playback of all these files. Please refer to your device’s user manual to see which formats are supported.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 1. In the DLNA area Media Streaming field, click the toggle button Note: to enable DLNA. Media Streaming is OFF by default. To enable DLNA, click the toggle button to ON. The media server must be enabled before you can provide media serving for a share. (See “Creating a New Share” on page 29 for instructions on how to enable media serving on a share.) 2. Click View Media Players. This displays a list of the media players/receivers on your home network.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Rescanning/Rebuilding the DLNA Database The My Cloud EX2 Ultra device automatically rescans and rebuilds the DLNA database; however, if you suspect that your database is corrupted, use the following steps to either rescan or rebuild your DLNA database: Important: Use caution when completing this procedure. Rebuilding the DLNA server database could take a considerable amount of time, depending on the number and size of the files involved. 1.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Use the following steps to refresh the iTunes directory. This allows iTunes to pick up any new media. 1. On the Navigation bar, click Settings and then click Media in the left panel. 2. In the iTunes database field, click Refresh. Adding Media Content to the Folders 1. Open Windows Explorer or Mac Finder. Windows Explorer Mac Finder 2. Copy your music files to the Shared Music folder. 3.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Accessing Your Private Cloud Using Media Players Now that you have copied your files to one of the Shared folders, you can use a variety of media players to stream media.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC DLNA Devices See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on the My Cloud EX2 Ultra device. Go to http://www.dlna.org for a list of DLNA-certified devices and for further information. Accessing Your Private Cloud Using iTunes You or anyone connected to the My Cloud EX2 Ultra device can use iTunes to play stored music files.
CONFIGURING SETTINGS 11 Configuring Settings General Network Media Utilities Notifications Firmware Update The Settings option on the navigation bar allows the Administrator to view and customize the My Cloud EX2 Ultra device’s system, network, media, utilities, notifications, and firmware settings. This chapter explains how to configure the various settings for your My Cloud EX2 Ultra device.
CONFIGURING SETTINGS Accessing the General Screen On the Navigation bar, click Settings. The General page displays. Device Profile 1. In the Device Profile section of the General page, view or modify the following settings: Device Name Enter a unique name for your device to identify it on the network. The device name can be up to 15 characters long and can not include special characters (e.g., @, #, $ etc.). Device Description The default description is MyCloudEX2Ultra.
CONFIGURING SETTINGS 2. If you made any changes, click Save (appears next to the updated field once a change is made). Note: Throughout the My Cloud EX2 Ultra dashboard, the Apply and Cancel buttons display only if you make changes. Language and Clock In this section of the General screen, you can change the language that displays in the My Cloud EX2 Ultra device’s interface and set the date and time. The date and time are synchronized to the NTP (Network Time Protocol) server by default.
CONFIGURING SETTINGS Cloud Access Use the following steps to turn cloud access on or off for all users (i.e., control whether computers and mobile devices can access the content on the My Cloud EX2 Ultra device). Note: This turns on cloud access for the entire device. To turn on access for an individual user, see “Configuring Cloud Access for a User” on page 17 1. Scroll down to the Cloud Access area of the General screen. to turn on Cloud Services. The 2.
CONFIGURING SETTINGS 7. Review the information on the screen, and then enter and reenter a password for your administrator account. Click Apply. If your administrator account already has a password associated with it, review the Dashboard Cloud Access screen, and then click Apply. Note: If you set your Cloud Setting to Manual, you will have to access your device remotely using the ports you selected during the manual cloud setup.
CONFIGURING SETTINGS Energy Saver The Energy Saver fields allow you to reduce the energy required to run your My Cloud EX2 Ultra device. Use the following information to configure the energy saving options on your My Cloud EX2 Ultra device. View or change the following settings: Drive Sleep Enabling this function allows the hard drives to go into standby mode to save power after a designated period of inactivity. Drive Sleep is enabled to sleep after approximately 10 minutes by default.
CONFIGURING SETTINGS Web Access Timeout Automatically logs you out of the system after a designated amount of time. • From the Web Access Timeout drop-down menu, select an amount of time you’d like to use for your system timeout. The system updates automatically. Mac Backups This section of the General screen enables or disables Time Machine backups of Mac computers. Important: You must set a password for your Administrator account in order to restore your Time Machine backups.
CONFIGURING SETTINGS Services This section of the General screen enables or disables various services available on your My Cloud EX2 Ultra device. Recycle Bin The Recycle Bin contains any files deleted from the My Cloud EX2 Ultra device. To clear the recycle bin for your device, click Clear. Note: Recycle Bin is only available for SMB protocols. Network The Network screen displays the device’s MAC and IP addresses and allows you to set network options such as FTP access, remote servers, and workgroups.
CONFIGURING SETTINGS Network Services The Network Services section of the Network screen allows you to enable or disable the services available on your My Cloud EX2 Ultra device. 1. Review or update the following: IPv4 Network Mode By default, the network mode is set to DHCP, which means the My Cloud EX2 Ultra device automatically gets the IP address and other settings from your network.
CONFIGURING SETTINGS IPv6 Network Mode The IPv6 format is a new IP standard that specifies the formats of packets and the addressing scheme across multiple IP networks. By default, this option is set to OFF.
CONFIGURING SETTINGS FTP Access AFP Service File Transfer Protocol enables the transfer of data from one computer to another through a network. FTP is disabled by default. 1. To enable FTP Access, click the toggle button to on. 2. Click Configure. 3. On the FTP Settings screen, enter the following information: • Maximum Users: From the drop-down menu, select the maximum number of users you’d like to have FTP access.
CONFIGURING SETTINGS SNMP Simple Network Management Protocol. Select this option to manage devices over IP networks. . • To enable/disable SNMP, click the toggle button Note: SSH See the WD Tech Support Downloads page at http://support.wd.com to download the MiB configuration file. Secured Shell protocol. Select this option to securely access your Private Cloud and perform command-line operations via the Secured Shell (SSH) protocol. SSH is disabled by default.
CONFIGURING SETTINGS Workgroup The Workgroup feature allows devices in the same workgroup to access one another. This option is only available for Windows operating systems. Each time you add a device to your network, assign it the same workgroup name to enable access. 1. In the Workgroup file, enter the name of the workgroup for your network. 2. Click Save. Local Master Browser The Local Master Browser feature allows you to collect and record resource and/or service information across multiple locations.
CONFIGURING SETTINGS Port Forwarding The Port Forwarding section of the Network screen allows you to manage your connections to particular services by assigning default or custom port numbers. For additional information on Port Forwarding, see Knowledge Base Answer ID 10649. Adding Port Forwarding Services 1. Click Add to add port forwarding service(s) to your My Cloud EX2 Ultra device. 2.
CONFIGURING SETTINGS Media On the Media screen, you can enter DLNA (Digital Living Network Alliance) media server and iTunes media player settings so that you can enjoy media in every room in your house. 1. On the Navigation bar, click the Settings icon, and then click Media in the left panel. Note: DLNA and iTunes only work on your local network. 2.
CONFIGURING SETTINGS Quick Test: The quick test checks the hard drives for major performance problems. The result of a quick test is a pass or fail evaluation of the hard drive’s condition. The quick test can take several minutes to complete. Full Test: The full test is a more comprehensive drive diagnostic. It methodically tests each and every sector of the hard drives. You will be informed of the condition of the hard drive once the test is performed.
CONFIGURING SETTINGS Saving a Configuration File Use the following steps to save a configuration file. 1. In the System Configuration area, click Save Config File. 2. The configuration file saves to your desktop. Importing a Configuration File Use the following steps to save a configuration file. 1. In the System Configuration area, click Import File. 2. Navigate to the location of your saved configuration file and select it. The configuration file is loaded. The device will reboot.
CONFIGURING SETTINGS Use the following steps to run a disk scan on your My Cloud EX2 Ultra device. 1. In the Scan Disk area, select the volume you’d like to scan from the drop-down menu. 2. Click Scan Disk. 3. Review the confirmation message, and then click OK. Your My Cloud EX2 Ultra is scanned for disk errors. Format Disk The Format Disk area allows you to format your device’s hard disks. WARNING! The Format Disk option erases all of the user data and shares permanently, retaining default shares.
CONFIGURING SETTINGS The Notification section of the page allows you to set up email addresses for up to five users who will receive notifications, set up SMS alert messages for mobile devices, and set the level of alert for which you will be notified. Notifications Email The Notification Email area allows you to set up email alerts and SMS notifications for specified users. Enabling Email Alerts 1. On the Navigation bar, click the Settings icon, and then click Notifications on the left pane. to on. 2.
CONFIGURING SETTINGS Enabling SMS Notifications Note: Check with your SMS service provider to obtain their requirements for sending SMS messages. Certain carriers may require you to send SMS/ text messages by email. 1. On the Navigation bar, click the Settings icon, and then click Notifications from the left pane. . 2. To enable SMS, click the toggle button 3. Click Configure. 4. On the SMS Settings screen, enter the name of your SMS provider. 5.
CONFIGURING SETTINGS Firmware Update The Firmware Update page allows you to set up the device to update the My Cloud EX2 Ultra firmware automatically or to manually check for an update file. The current version number and the date of last update of the firmware also display on this screen. Auto Update Auto Update allows you to schedule your My Cloud EX2 Ultra device to conveniently check for available software updates and install them automatically.
CONFIGURING SETTINGS Available Updates You can check for available updates at any time in the Available Updates area. This area also displays the current version of the firmware and indicates when the last firmware update was made. Checking for Updates 1. In the New Firmware field, click Check for Updates. 2. Review the Update Firmware screen and click OK. If an update is available, click Install and Reboot. Manual Update Follow this procedure to perform a manual update.
REPLACING A DRIVE 12 Replacing a Drive Identifying a Faulty Hard Drive Replacing a Drive Returning a WD Drive The My Cloud EX2 Ultra device is a limited user-serviceable product that allows you to replace the hard drives in the enclosure. You can use WD hard drives or another brand’s hard drive. Note: For a complete list of compatible drives, visit wd.com/mycloudex2Ultra Important: For best performance, WD recommends inserting WD RedTM hard drive assemblies into the unit’s enclosure. Visit support.wdc.
REPLACING A DRIVE Replacing a Drive If you bought a My Cloud EX2 Ultra device without hard drives, or if you are replacing an existing drive, you may use a drive made by another company. For a list of compatible drives, go to support.wdc.com. Important: If you are adding two 8TB capacity and above HDD, the 36W power adapter should be replaced with a 48W power adapter. To purchase, visit store.wdc.com. Removing a Drive Important: Before getting started, power off the unit and disconnect all of its cables.
REPLACING A DRIVE green boards should face each other.) If inserting one drive, the green board faces the middle of the unit. 3. Gently slip a drive into the slot. Make sure the plastic tab is sticking up at the back of the unit. Repeat with the other drive, if applicable. 4. Screw the bracket over the tops of the drives. Close the door and firmly push down until it locks into place. 5. Reconnect the network and power cables to the device.
REGULATORY AND WARRANTY INFORMATION 13 10 Regulatory and Warranty Information Regulatory Compliance Warranty Information (All Regions Except Australia/New Zealand) Warranty Information (Australia/New Zealand only) Regulatory Compliance Federal Communications Commission (FCC) Class B Information Operation of this device is subject to the following two conditions: 1. 2. This device may not cause harmful interference.
REGULATORY AND WARRANTY INFORMATION höchste Schalldruckpegel beträgt 70 db(A) oder weniger gemäß EN ISO 7779, falls nicht anders gekennzeichnet oder spezifiziert. KC Notice (Republic of Korea only) ὤ㦹ⷸ ㇠㟝㣄G㙼⇨ⱬ iGἽὤὤ 㢨ὤὤ⏈ᴴ㥉㟝OiGἽPG㤸㣄䑀㤵䚝ὤὤ⦐㉐㨰⦐ Oᴴ㥉㟝ⵝ㋕䋩㐔ὤ㣄㣠PG ᴴ㥉㜄㉐㇠㟝䚌⏈ᶷ㡸⯝㤵㡰⦐䚌⮤SG⯜☔㫴㜡㜄 ㉐㇠㟝䚔㍌㢼㏩⏼␘ Class B Device Please note that this device has been approved for non-business purposes and may be used in any environment, including residential areas.
REGULATORY AND WARRANTY INFORMATION warranty depends on the country in which your Product was purchased. If the Product you purchased is a 2Bay or 4-Bay Product that is pre-populated with WD hard disk drives preinstalled, the term of your limited warranty for such Product shall be 3 years in the North, South, and Central America region, 3 years in the Europe, the Middle East, and Africa region, and 3 years in the Asia Pacific region, unless otherwise required by law.
REGULATORY AND WARRANTY INFORMATION applicable instructions, as found at http://support.wd.com, accident or mishandling while in the possession of someone other then WD. PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS. SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA.
APPENDICES Appendices 12 Appendix A: My Cloud EX2 Ultra Quick User Guide Appendix B: Joomla!® Setup Guide Appendix C: phpBB Setup Guide Appendix D: Supported RAID Modes Appendix E: RAID Migrations Appendix F: Safe Mode Firmware Update Procedures Once your device has completed the reboot, we recommend that you do a system restore (“System Restore” on page 93). Appendix A: My Cloud EX2 Ultra Quick User Guide This guide is primarily for My Cloud EX2 Ultra users, rather than the administrator.
APPENDICES The Dashboard Home Page The My Cloud EX2 Ultra Home page has an information bar at the top right, a navigation icon bar across the page, an instant overview of the status of the device’s main functions and links for updating settings. Information Icons Navigation Icons Status and Update panels Navigation Icons Icon Name Actions Home The dashboard displays an instant overview of the status of the device’s main functions and links for updating settings.
APPENDICES Icon Name Actions Storage Select the way your My Cloud EX2 Ultra device stores your data. Apps Add or remove various apps that allow you to use your device more productively. Settings Customize settings for: • Language & Clock • Network services • Media sharing • Firmware downloads Viewing the Home Page The Home is your gateway to the My Cloud EX2 Ultra device.
APPENDICES 1. To see detailed information, click the arrow in the lower right to display the current usage of the drive’s capacity: 2. To return to the Home page, click Close. Quick Status The Quick Status area displays the total number of FTP, HTTP, and P2P downloads performed. Cloud Access Links The Cloud Access Links allow you to access the software necessary to gain access to the My Cloude EX2 device from your desktop and mobile apps.
APPENDICES Downloads The Downloads page allows you to download files using the following methods: HTTP (Hypertext Transfer Protocol) FTP (File Transfer Protocol) P2P (Peer-to-Peer) 1. In the left pane, click a download method. 2. To download files to your location, enter the information required for each download method. Apps The Apps page provides access to the various apps available for your use on the My Cloud EX2 Ultra device.
APPENDICES Appendix B: Joomla!® Setup Guide Joomla! is an award-winning content management system (CMS) that allows you to build Web sites and powerful online apps. For additional information on Joomla!, visit http://www.joomla.org// Joomla! is one of the many apps available for use from your My Cloud EX2 Ultra device. Provided in this section are the steps you’ll need to set up Joomla!. Requirements Database (e.g.
APPENDICES Your Email: Enter the email address of the individual that will act as the administrator for the Joomla! site. Admin Username: Enter the user name you’ll use to log into your Joomla! site. Admin Password: Enter the password you’ll use to log into your Joomla! site. Confirm Admin Password: Reenter the password you entered in the Admin Password field. 11. Click Install Sample Data. 12. Click Next. 13. Review the information on the screen, and then click Remove installation folder. 14.
APPENDICES Database server hostname or DSN: Enter localhost. Database server post: Leave this field blank. Database name: Enter a name for your database to be used for phpBB. Database username: Enter your MySQL account user name. - If you’re using the phpMyAdmin app, enter admin. Database password: Enter your MySQL password. - If you’re using the phpMyAdmin app, enter admin. Table Prefix: Enter a table prefix.
APPENDICES Appendix D: Supported RAID Modes The chart below identifies those modes that are supported for RAID storage. Supported RAID Modes 1 Disk 2 Disks Spanning No Yes RAID 0 No Yes RAID 1 No Yes JBOD Yes Yes Appendix E: RAID Migrations The chart below identifies the RAID migration path allowed on your My Cloud EX2 Ultra device.
APPENDICES Appendix F: Safe Mode Firmware Update Procedures If you see the following screen, use the steps outlined below to recover your device from safe mode. Note: Before performing these steps, download My Cloud EX2 Ultra firmware from the WD support website (http://support.wd.com) and save it to a location to which you can browse from your computer. Make sure to unzip the firmware file. 1. Log on to your router’s DHCP LAN/Device Client Table to obtain the IP address for your device. 2.
APPENDICES Appendix G: Technical Specifications Ethernet High performance (100/1000) Gigabit Ethernet connection Internal hard drives 2 WD Red 3.5-inch SATA hard drives Supported protocols CIFS/SMB, NFS, FTP, AFP I/O ports Data transfer rate Gigabit Ethernet (RJ-45) port USB 3.0 up to 5 Gb/s *A USB 3.0 host and USB 3.0 certified cable are required to obtain USB 3.0 performance. Compatibility Note: Compatibility may vary depending on user's hardware configuration and operating system.
PRELIMINARY Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time without notice. Western Digital, WD, the WD logo, My Book, My Passport, and WD TV are registered trademarks in the U.S.
