My Cloud Home & My Cloud Home Duo ™ Personal Cloud Storage User Manual ™
Accessing Online Support ▪ ▪ ▪ ▪ Online Learning Center – Start here to get the most out of your cloud storage device: www.wdc.com/setup Registration – Register your WD product to get the latest updates and special offers at: register.wdc.com Technical Support – Get technical and other support through email at: support.wdc.com/support Warranty & RMA Services – Get warranty, product replacement (RMA), RMA status, accessories, and data recovery information at: support.wdc.
Table of Contents _________ Accessing Online Support.................................................................................ii _________ 1 About Your My Cloud Home Device............................................................. 1 Features............................................................................................................................. 1 Kit Contents......................................................................................................................
5 Privately Share.............................................................................................. 15 Create an Album............................................................................................................. 15 Remove an Album...........................................................................................................15 _________ 6 File View, Search and Edit........................................................................... 16 Timeline View.............
FCC Class B Information................................................................................................... 27 ICES-003/NMB-003 Statement........................................................................................ 27 Safety Compliance............................................................................................................ 27 CE Compliance For Europe.............................................................................................. 27 Power Mode.......
About Your My Cloud Home Device 1 About Your My Cloud Home Device ▪ ▪ ▪ ▪ ▪ Features Kit Contents Requirements Product Description Handling Precautions Welcome to your My Cloud Home device. Before you get started using your device, please review the following features and descriptions to get better acquainted with your product. Features One central place to store and organize everything — My Cloud™ Home storage is home to all your content.
About Your My Cloud Home Device Plex™ Media Server, Dropbox™, Google Drive and more. Cloud services may be modified and vary by country. Cloud account download to keep everything in one place — Store everything in one place, even content in your favorite cloud accounts. Photos, videos and files from your cloud accounts are automatically downloaded to your My Cloud™ Home device, including Dropbox™, Box, Google Drive, Facebook and many more.
About Your My Cloud Home Device ▪ Ethernet Cable ▪ AC power adapter (FAQ: Power Adapter Compatibility) ▪ Quick Install Guide Requirements Desktop and Mobile App Operating System Compatibility The My Cloud Home desktop app is compatible with the following versions of the Windows and macOS operating systems. The My Cloud Home mobile app is compatible with the following versions of the iOS and Android operating systems. Table 1.
About Your My Cloud Home Device (WAN) Internet connection with an Internet Service Provider (ISP) for initial setup, software downloads and for accessing the device. Product Description ▪ ▪ ▪ ▪ ▪ Front LED Power Button Reset Button USB Port(s) Ethernet Port Front LED 1. Front LED The front LED on My Cloud Home devices is a single color, white. It is either on, off or blinks with a certain rhythm to indicate a specific "System Condition". A "System Condition" list is outlined below in Table 1.2.
About Your My Cloud Home Device LED Behavior System Condition Fast "breathing" rhythm USB Device Connection Error Fast "breathing" rhythm Ethernet Connection Not Available "Heartbeat" rhythm File System Notification - Check if rebuild is needed - May require WD Support Team. "Rapid Blinking" rhythm Image Recovery Mode - Device is rebuilding from an unexpected action; this process will take some time. May require WD Support Team.
About Your My Cloud Home Device Power Button Function Device Operation Press and Hold for 5 Seconds When the power button is held for at least five seconds, the system will force a shut down without any consideration for gracefully stopping services or clearing cache. Reset Button On the rear panel of your My Cloud Home device, there is a Reset Button above the USB port(s). This is a tiny recessed button that requires something similar to the pointy end of a paper clip to be pressed. Table 1.
About Your My Cloud Home Device 2. Link LED: Looking at the Ethernet port, the LED on the lower right is the "Link" LED. It describes if you have a network connection and at what possible speed, which is measured in megabits per second (Mbps). When illuminated, the Link LED may be amber (100 Mbps) or green (1000 Mbps) in color. Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation.
Setup Is A Snap 2 Setup Is A Snap Getting started involves connecting the My Cloud Home device to an Ethernet network, configuring software to access the device and registering your product. Connecting My Cloud Home Important: To avoid overheating, make sure My Cloud Home is standing in an upright position. The ventilation openings on the top and bottom of the device should be free of any blockage. 1.
Setup Is A Snap 12. During the setup process, the My Cloud Home mobile app will ask for the auto backup feature to be enabled. Enable this feature, and the backup process will manage itself. 13. Congratulations! Your My Cloud Home device is now ready to use. Registering Your Device Register your My Cloud Home device to get the latest updates and special offers. You can easily register your drive by visiting us online at: register.wdc.com.
Relive It Anywhere 3 Relive It Anywhere View your memories from anywhere using a phone, laptop, or web browser. Stream photos and videos from your My Cloud Home app to the big screen with Google Chromecast™. Mobile App The My Cloud Home mobile app provides robust access to a My Cloud Home device and content management on Android and iOS platforms. This is the app used to setup the My Cloud Home device.
Relive It Anywhere Chromecast Video My Cloud Home can broadcast video content through a Google® Chromecast™ device. To accomplish this process, a Chromecast device must be setup on the same Wi-Fi used by My Cloud Home. If My Cloud Home detects the Chromecast device, a Chromecast icon will appear in the upper right-hand corner of each video thumbnail visible in the My Cloud Home mobile app. To play the video follow these steps: 1. Access the My Cloud Home mobile app. 2.
Collect 4 Collect My Cloud Home Mobile App Backup Note: During the My Cloud Home setup process, the My Cloud Home mobile app will ask for the auto backup feature to be enabled. Enable this feature, and the backup process will manage itself — there are no further steps required. If the Auto Backup feature for My Cloud Home is not enabled, follow these steps to turn it on: 1. Access the My Cloud Home device with the My Cloud Home mobile app. 2.
Collect 2. Select the 3-line icon in the upper left-hand corner of the screen. This will expand the menu system. 3. Select the Import USB option. This will open the external drive menu. Note: The process can be canceled at any time by selecting the X in the upper right-hand corner of the the dialogue boxes. 4. One of two tasks can be performed as described below. Select one of these options. ▪ From Drive - this option will copy the contents on the USB device to the My Cloud Home device.
Collect 1. 2. 3. 4. 5. Access the My Cloud Home device through the My Cloud Home desktop app (My Cloud Home desktop icon). Access the location on your Windows or macOS / OS X system that will be included in this copy process. Click on the file or folder to drag-and-drop, and hold down the mouse button. Drag the file or folder to the new location and let go of the mouse button. Your file or folder should copy or move to the chosen destination.
Privately Share 5 Privately Share Once you create an album, you decide who to share it with via a private link. You can also invite people via email to a shared album so they can contribute their own photos and videos. Note: To add a new member to the My Cloud Home device, go to Settings - Add a User Once someone is invited to be a member, they will set up their own My Cloud Home account to access the device. The Device Owner will receive confirmation through email that a new Member has joined the device.
File View, Search and Edit 6 File View, Search and Edit Timeline View Follow these steps to view your content organized by date. 1. 2. 3. 4. Access the My Cloud Home mobile app. Select the Photos icon from the top menu. Select the calendar icon at the righ-hand sied of the sub-menu. This will display a timeline, showing all of your content organized by year and month. Use this feature to quickly navigate to a desired set of images or videos. File Search Follow these steps to search for a file. 1.
Settings 7 Settings Various device, account and app settings can be altered through the My Cloud Home mobile app and My Cloud Home web app. My Cloud Home Account Settings ▪ Account Name ▪ Change Password ▪ Sign Out Account Name To change the My Cloud Home account name, follow these steps: 1. 2. 3. 4. 5. Access the My Cloud Home device with the My Cloud Home mobile app or web app. Select the 3-line icon in the upper left-hand corner of the screen. This will expand the menu system.
Settings Sign Out To sign out of the current My Cloud Home account, follow these steps: 1. 2. 3. 4. 5. Access the My Cloud Home device with the My Cloud Home mobile app or web app. Select the 3-line icon in the upper left-hand corner of the screen. This will expand the menu system. Select the account name listed at the bottom of the menu. This will open the Account Settings. Select the Sign Out option. This will open the sign out dialogue box.
Settings 5. Select the current My Cloud Home device name listed under CURRENT STORAGE. This will expand the Device menu. 6. Select the Users option. 7. Select the the member to remove from the My Cloud Home device. 8. Select the Remove Member option. 9. When prompted, select either the Cancel or Yes, remove option. 10. If the Yes, remove option was selected, the member is now removed from this My Cloud Home device.
Settings 1. 2. 3. 4. 5. 6. 7. 8. Access the My Cloud Home device with the My Cloud Home mobile app or web app. Select the 3-line menu in the upper left-hand corner of the screen. This will expand the menu system. Select the Settings option. The Settings window will open and display information and settings specific to this My Cloud Home device. Select the current My Cloud Home device name listed under CURRENT STORAGE. This will expand the Device menu. Select the Analytics option.
Settings 6. Select the Erase All Data option. This will open a confirmation dialog box. Tap Yes, proceed if you choose to continue with this process. Otherwise Tap Cancel to end this process. 7. This will open a challenge page with a unique confirmation code. Follow the on-screen instructions and enter the code provided on this page. 8. This will open the page confirming that this process will delete all data, user and owner content. Select the Erase All Data button to continue. 9.
Additional Features & Functions 8 Additional Features & Functions ▪ Remove a Device Owner ▪ Managing Storage ▪ App Permissions ▪ RMA - Replacing a Drive Remove a Device Owner The removal of a Device Owner can only be done through the Reset Button on the device – this cannot be done through software. This process does not delete data and each user still has access to their content. 1. Press and hold the Reset button for a duration of 30 to 50 seconds.
Additional Features & Functions ▪ My Cloud Home Duo device supports the following disk configurations for data storage: Table 7.1 Supported Storage Mode 1 Disk 2 Disks Max Capacity (JBOD) Yes Yes Mirror (RAID 1) No Yes (Default Setup) My Cloud Home – Disk Errors: If you receive an email from the My Cloud Team or your mobile device displays a message stating "Disk errors were detected on your disk" this means that the device needs to be replaced.
Additional Features & Functions 1. As is illustrated above, reveal the hard drives by opening the top lid from the rear edge. 2. Each hard drive is latched in place by an attached tray and the tray has a plastic latch on one end. ▪ Gently press down on the plastic latch with your index finger so that it unlatches from the metal frame of the device. ▪ While gently pressing down on the plastic latch, grab the plastic tray with your fingertips and gently pull.
Additional Features & Functions 1. Attach to your hard drive, the plastic tray that was included and designed for the My Cloud Home Duo device. ▪ This plastic hard drive tray fits on the underside or circuit board side of the hard drive. ▪ The end of the tray that is closed and has the latch, must be on the side of the hard drive with the narrow serial number barcode label.
FAQ 9 FAQ All WD Knowledge Base references listed below can be viewed at: support.wdc.com/knowledgebase. Enter the below listed Answer ID in the search field. You can also Click on the Answer ID listed below for a direct link. Power Adapter Compatibility Use the charts below (Table 8.1 and 8.2) to determine the power requirement and compatible power adapter for your My Cloud Home or My Cloud Home Duo device. The Regulatory Number (R/N) located on the product's barcode label can be used as a reference.
Compliance and Warranty Information 10 Compliance and Warranty Information Regulatory Compliance FCC Class B Information Operation of this device is subject to the following conditions: ▪ This device may not cause harmful interference. ▪ This device must accept any interference received, including interference that may cause undesired operation. This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Compliance and Warranty Information RoHS Directive (2011/65/Eu). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at Western Digital Europe. Power Mode My Cloud Home devices act as a small scale server. As such, they do not support standby mode. The off-mode power consumption is <0.5 watts when the unit is turned off.
Compliance and Warranty Information to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. Your original box and packaging materials should be kept for storing or shipping your WD product.
Compliance and Warranty Information No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Compliance and Warranty Information specifications and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-
Compliance and Warranty Information Third Party Notices – My Cloud Home MPEG-4 Visual – MPEG-LA THIS PRODUCT IS LICENSED UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER FOR (i) ENCODING VIDEO IN COMPLIANCE WITH THE MPEG-4 VISUAL STANDARD ("MPEG-4 VIDEO") AND/OR (ii) DECODING MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE MPEG-4 VIDEO.
Compliance and Warranty Information H.264 AVC – MPEG-LA THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
Index A H Accessories - Cables and Power Supply Units 26 Account Name 17 Account Settings 17 Add a Member 18 Additional Features & Functions 22 Analytics 19 App Permissions 22 Apps 10 H.
Replace a WD Product 26, 28 Reset Button 5, 6 RMA 26, 28 RMA - Replacing a Drive 23 S Safety compliance 27 Set Up 8 Settings - Add a Member 18 Settings - Remove a Member 18 Shut Down Device 21 Sign Out 18 Social & Cloud Import 12 Software, GPL 31 T Timeline View 16 U USB Port(s) 5, 6 W Warranty Information 28–30 WD Service, obtaining 28, 30 My Cloud Home / My Cloud Home Duo User Manual 35
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