My Cloud Home & My Cloud Home Duo ™ Personal Cloud Storage User Manual ™
Accessing Online Support ▪ ▪ ▪ ▪ Online Learning Center – Start here to get the most out of your cloud storage device: www.wdc.com/setup Registration – Register your WD product to get the latest updates and special offers at: register.wdc.com Technical Support – Get technical and other support through email at: support.wdc.com/support Warranty & RMA Services – Get warranty, product replacement (RMA), RMA status, accessories, and data recovery information at: support.wdc.
Table of Contents _________ Accessing Online Support.................................................................................ii _________ 1 About Your My Cloud Home Device............................................................. 1 Features............................................................................................................................. 1 Kit Contents......................................................................................................................
5 Privately Share.............................................................................................. 14 Create an Album............................................................................................................. 14 Remove an Album...........................................................................................................14 _________ 6 File View, Search and Edit........................................................................... 15 Timeline View.............
FCC Class B Information................................................................................................... 26 ICES-003/NMB-003 Statement........................................................................................ 26 Safety Compliance............................................................................................................ 26 CE Compliance For Europe.............................................................................................. 26 Power Mode.......
About Your My Cloud Home Device 1 About Your My Cloud Home Device ▪ ▪ ▪ ▪ ▪ Features Kit Contents Requirements Product Description Handling Precautions Welcome to your My Cloud Home device. Before you get started using your device, please review the following features and descriptions to get better acquainted with your product. Features ™ One central place to store and organize everything — My Cloud Home storage is home to all your content.
About Your My Cloud Home Device ® home to one central place. It works seamlessly with Windows Backup and Time Machine software. Smooth video playback anywhere — Stream your personal videos anywhere, on any device, ™ using the My Cloud Home mobile and desktop app or MyCloud.com. Quick and easy sharing — Collect all your favorite memories and moments in one place. With just a few clicks, share photos, videos, documents or entire folders with friends and family, so nobody misses a thing.
About Your My Cloud Home Device Requirements Desktop and Mobile App Operating System Compatibility The My Cloud Home desktop app is compatible with the following versions of the Windows and macOS operating systems. The My Cloud Home mobile app is compatible with the following versions of the iOS and Android operating systems. Table 1.1 ® ® ® ™ Windows macOS iOS Android Windows 10 macOS Catalina – 10.15 iOS 11+ Pie – 9 Windows 8.x macOS Mojave – 10.14 Oreo – 8.x macOS High Sierra – 10.
About Your My Cloud Home Device ▪ Reset Button ▪ USB Port(s) ▪ Ethernet Port Front LED 1. Front LED The front LED on My Cloud Home devices is a single color, white. It is either on, off or blinks with a certain rhythm to indicate a specific "System Condition". A "System Condition" list is outlined below in Table 1.2. Table 1.
About Your My Cloud Home Device LED Table Note: Sometimes different 'System Conditions' result in identical "LED Behavior". Therefore, view each "LED Behavior" within the context of your operation. Rear Layout Illustrated above are the various ports, connectors and buttons on the rear of a My Cloud Home Duo device and My Cloud Home device. 1. 2. 3. 4. 5. Power Button Reset Button USB Port(s) Ethernet Port DC Power Connector Power Button My Cloud Home Duo (two-bay device) has a rear-facing power button.
About Your My Cloud Home Device Reset Button Function Device Operation Press for 1 to 29 During this function the My Cloud Home device will reboot, momentarily making it seconds inaccessible. This process does not delete data. Press for 30 to 50 seconds This function will demote the Device Owner to a Device User in order to change ownership of the My Cloud Home device. This does not delete data and each user still has access to their data.
About Your My Cloud Home Device ▪ Do not use this product as a portable drive. ▪ To allow proper ventilation, do not block any of the drive enclosure’s air slots.
Setup Is A Snap 2 Setup Is A Snap Getting started involves connecting the My Cloud Home device to an Ethernet network, configuring software to access the device and registering your product. Connecting My Cloud Home Important: To avoid overheating, make sure My Cloud Home is standing in an upright position. The ventilation openings on the top and bottom of the device should be free of any blockage. 1.
Setup Is A Snap Registering Your Device Register your My Cloud Home device to get the latest updates and special offers. You can easily register your drive by visiting us online at: register.wdc.com.
Relive It Anywhere 3 Relive It Anywhere View your memories from anywhere using a phone, laptop, or web browser. Stream photos ™ and videos from your My Cloud Home app to the big screen with Google Chromecast . Mobile App The My Cloud Home mobile app provides robust access to a My Cloud Home device and content management on Android and iOS platforms. This is the app used to setup the My Cloud Home device.
Relive It Anywhere appear in the upper right-hand corner of each video thumbnail visible in the My Cloud Home mobile app. To play the video follow these steps: 1. 2. 3. 4. Access the My Cloud Home mobile app. Select the Photos icon from the top menu. Select Videos option from the top sub-menu. This will display all of the available videos. Select the video you wish to view. This will provide a list of the available Chromecast devices. Select the Chromecast device to use for this viewing. 5.
Collect 4 Collect My Cloud Home Mobile App Backup Note: During the My Cloud Home setup process, the My Cloud Home mobile app will ask for the auto backup feature to be enabled. Enable this feature, and the backup process will manage itself — there are no further steps required. If the Auto Backup feature for My Cloud Home is not enabled, follow these steps to turn it on: 1. Access the My Cloud Home device with the My Cloud Home mobile app. 2.
Collect Note: The process can be canceled at any time by selecting the X in the upper right-hand corner of the the dialogue boxes. 4. One of two tasks can be performed as described below. Select one of these options. ▪ From Drive - this option will copy the contents on the USB device to the My Cloud Home device. ▪ To Drive - this option will copy the contents from the My Cloud Home device to the USB device and can be viewed as a basic backup process. 5.
Privately Share 5 Privately Share Once you create an album, you decide who to share it with via a private link. You can also invite people via email to a shared album so they can contribute their own photos and videos. Note: To add a new member to the My Cloud Home device, go to Settings - Add a User Once someone is invited to be a member, they will set up their own My Cloud Home account to access the device. The Device Owner will receive confirmation through email that a new Member has joined the device.
File View, Search and Edit 6 File View, Search and Edit Timeline View Follow these steps to view your content organized by date. 1. 2. 3. 4. Access the My Cloud Home mobile app. Select the Photos icon from the top menu. Select the calendar icon at the righ-hand sied of the sub-menu. This will display a timeline, showing all of your content organized by year and month. Use this feature to quickly navigate to a desired set of images or videos. File Search Follow these steps to search for a file. 1.
Settings 7 Settings Various device, account and app settings can be altered through the My Cloud Home mobile app and My Cloud Home web app. My Cloud Home Account Settings ▪ Account Name ▪ Change Password ▪ Sign Out Account Name To change the My Cloud Home account name, follow these steps: 1. Access the My Cloud Home device with the My Cloud Home mobile app or web app. 2. Select the 3-line icon in the upper left-hand corner of the screen. This will expand the menu system. 3.
Settings 2. Select the 3-line icon in the upper left-hand corner of the screen. This will expand the menu system. 3. Select the account name listed at the bottom of the menu. This will open the Account Settings. 4. Select the Sign Out option. This will open the sign out dialogue box. 5. Select the Sign Out option to complete the process, otherwise select Cancel to cancel the process.
Settings My Cloud Home Device Settings ▪ Modifying Device Name ▪ Reboot Device ▪ Firmware Version ▪ Erase All Data & All Users ▪ Analytics ▪ Remote Shut Down Modify Device Name 1. Access the My Cloud Home device with the My Cloud Home mobile app or web app. 2. Select the 3-line icon in the upper left-hand corner of the screen. This will expand the menu system. 3. Select the Settings option. 4.
Settings Reboot Device To reboot a My Cloud Home device through the My Cloud Home mobile app or web app, follow these steps: 1. Access the My Cloud Home device with the My Cloud Home mobile app or web app. 2. Select the 3-line icon in the upper left-hand corner of the screen. This will expand the menu system. 3. Select the Settings option. 4. The Settings window will open and display information and settings specific to this My Cloud Home device. 5.
Settings 2. Select the 3-line icon in the upper left-hand corner of the screen. This will expand the menu system. 3. Select the Settings option. 4. The Settings window will open and display information and settings specific to this My Cloud Home device. 5. Select the current My Cloud Home device name listed under CURRENT STORAGE. This will expand the Device menu. 6. At the bottom of the Device Settings list, Select the option Shut Down My Cloud Home to remotely shut down the My Cloud Home device. 7.
Additional Features & Functions 8 Additional Features & Functions ▪ Remove a Device Owner ▪ Managing Storage ▪ App Permissions ▪ RMA - Replacing a Drive Remove a Device Owner The removal of a Device Owner can only be done through the Reset Button on the device – this cannot be done through software. This process does not delete data and each user still has access to their content. 1. Press and hold the Reset button for a duration of 30 to 50 seconds.
Additional Features & Functions Supported Storage Mode 1 Disk 2 Disks Max Capacity (JBOD) Yes Yes Mirror (RAID 1) No Yes (Default Setup) My Cloud Home – Disk Errors: If you receive an email from the My Cloud Team or your mobile device displays a message stating "Disk errors were detected on your disk" this means that the device needs to be replaced. Use the instructions from Answer ID 8 noted in our FAQ to get a replacement unit.
Additional Features & Functions 1. As is illustrated above, reveal the hard drives by opening the top lid from the rear edge. 2. Each hard drive is latched in place by an attached tray and the tray has a plastic latch on one end. ▪ Gently press down on the plastic latch with your index finger so that it unlatches from the metal frame of the device. ▪ While gently pressing down on the plastic latch, grab the plastic tray with your fingertips and gently pull.
Additional Features & Functions 1. Attach to your hard drive, the plastic tray that was included and designed for the My Cloud Home Duo device. ▪ This plastic hard drive tray fits on the underside or circuit board side of the hard drive. ▪ The end of the tray that is closed and has the latch, must be on the side of the hard drive with the narrow serial number barcode label.
FAQ 9 FAQ All WD Knowledge Base references listed below can be viewed at: support.wdc.com/knowledgebase. Enter the below listed Answer ID in the search field. You can also Click on the Answer ID listed below for a direct link. Power Adapter Compatibility Use the charts below (Table 8.1 and 8.2) to determine the power requirement and compatible power adapter for your My Cloud Home or My Cloud Home Duo device. The Regulatory Number (R/N) located on the product's barcode label can be used as a reference.
Compliance and Warranty Information 10 Compliance and Warranty Information Regulatory Compliance FCC Class B Information Operation of this device is subject to the following conditions: ▪ This device may not cause harmful interference. ▪ This device must accept any interference received, including interference that may cause undesired operation. This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Compliance and Warranty Information Power Mode My Cloud Home devices act as a small scale server. As such, they do not support standby mode. The off-mode power consumption is <0.5 watts when the unit is turned off. Environmental Compliance (China) Warranty Information Obtaining Service WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product.
Compliance and Warranty Information Limited Warranty WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specification therefor. The term of your limited warranty depends on the country in which your Product was purchased.
Compliance and Warranty Information Obtaining Service WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at http://support.wdc.com.
Compliance and Warranty Information CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD. In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.
Compliance and Warranty Information ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM Third Party Notices – My Cloud Home Duo MPEG-2 - MPEG-LA ANY USE OF THIS PRODUCT IN ANY MANNER OTHER THAN PERSONAL USE THAT COMPLIES WITH THE MPEG-2 STANDARD FOR ENCODING VIDEO INFORMATION FOR PACKAGED MEDIA IS EXPRESSLY PROHIBITED WITHOUT A LICENSE UNDER APPLICABLE PATENTS IN THE MPEG-2 PATENT PORTFOLIO, WHICH LICENSE IS AVAILABLE FROM MPEG LA, LLC, 6312 S.
Index A H Accessories - Cables and Power Supply Units 25 Account Name 16 Account Settings 16 Add a Member 17 Additional Features & Functions 21 Analytics 18 App Permissions 21 Apps 10 H.
Replace a WD Product 25, 27 Reset Button 5 RMA 25, 27 RMA - Replacing a Drive 22 S Safety compliance 26 Set Up 8 Settings - Add a Member 17 Settings - Remove a Member 17 Shut Down Device 19 Sign Out 16 Social & Cloud Import 12 Software, GPL 30 T Timeline View 15 U USB Port(s) 5, 6 W Warranty Information 27–29 WD Service, obtaining 27, 29 My Cloud Home / My Cloud Home Duo User Manual 33
WD, the WD logo and My Cloud are registered trademarks or trademarks of Western Digital Corporation or its affiliates in the U.S. and/or other countries. All other marks are the property of their respective owners. Pictures shown may vary from actual product. Product specifications subject to change without notice. Android, Chrome, Google Drive and Google Play are trademarks of Google Inc. Apple, iPhone, Mac, OS X, macOS, Safari and Time Machine are trademarks of Apple Inc., registered in the U.S.
