MY PASSPORT Portable Hard Drive User Manual ™
Accessing Online Support Visit our product support website at http://support.wdc.com and choose from these topics: ▪ Downloads — Download software and updates for your WD product ▪ Registration — Register your WD product to get the latest updates and special offers at http://register.wdc.
Table of Contents _________ Accessing Online Support.................................................................................ii _________ 1 About Your WD Drive.................................................................................... 1 Features.............................................................................................................................1 Kit Contents.............................................................................................................
_________ 6 Managing and Customizing the Drive....................................................... 20 Checking Drive Health.................................................................................................. 20 Safely Disconnecting the Drive ....................................................................................21 Turning Off the LED........................................................................................................21 Erasing the Drive......................
About Your WD Drive 1 About Your WD Drive Welcome to your My Passport™ portable hard drive. This drive offers high capacity in a sleek portable device. It features ultra-fast USB 3.0 connectivity, local and cloud backup, and password protection to help protect your files from unauthorized use.
About Your WD Drive Kit Contents As shown in figure 1, your My Passport drive kit includes the following: Figure 1: My Passport Portable Hard Drive Kit Components ▪ My Passport portable hard drive, with the WD Backup, WD Security and WD Drive Utilities software ▪ USB 3.0 cable ▪ Quick install guide Optional Accessories For information about optional accessories for WD products, visit www.wdc.
About Your WD Drive Disk Drive Format Your My Passport drive is formatted as a single NTFS partition for compatibility with all updated Windows operating systems. If you want to use the drive with a Mac computer, see Reformatting the Drive and Troubleshooting. Physical Description As shown in figure 2, the My Passport drive has: ▪ A USB 3.0 interface port ▪ A power/activity LED indicator USB 3.0 Interface The USB 3.0 interface supports data transfer rates up to 5 Gb/s. USB 3.
About Your WD Drive Registering Your Drive Always register your My Passport drive to get the latest updates and special offers. You can easily register your drive using the WD Drive Utilities software. Another way is to register online at http://register.wdc.com Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage drives.
Connecting the Drive and Getting Started 2 Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive and installing the WD software on your computer. It includes the following topics: Connecting the Drive Getting Started with the WD Software Connecting the Drive 1. 2. 3. 4. Turn on your computer. Connect the drive to your computer as shown in figure 3. Verify that the drive appears in your computer’s file management utility listing.
Connecting the Drive and Getting Started 2. Click Next to display the Installation Type dialog: 3. On the Installation Type dialog: a. Select the option that you want to use for the installation: ▪ Recommended Install—Installs all of the WD software ▪ Custom Install—Installs only the WD software that you select b. Click the Western Digital End User License Agreement link and read the agreement. c. Select the I agree... check box to accept the agreement and activate the Next button. d. Click Next. 4.
Connecting the Drive and Getting Started 1. Select the check boxes for the applications that you want to install. 2. Click Next to display the Installing Applications dialog. 5. The Installing Applications dialog: ▪ ▪ ▪ ▪ Shows the progress of the software installation Displays a brief description of each application Adds a desktop shortcut icon for each installed application Replaces the Cancel button with a Next button when the installation is complete 6.
Connecting the Drive and Getting Started Figure 4: WD Drive Utilities Screen Figure 5: WD Security Screen My Passport™ User Manual 8
Connecting the Drive and Getting Started Figure 6: WD Drive Unlock Screen My Passport™ User Manual 9
Backing Up Files 3 Backing Up Files This chapter includes the following topics: How the Backup Function Works Backing Up Files How the Backup Function Works The WD Backup software is a scheduled backup application that automatically backs up the files that you select on the schedule that you specify. When you create a backup plan, you specify the backup: ▪ Target—the external storage device where you will copy your files for backup protection.
Backing Up Files [Root]\Drivers\, [Root]\Temp\, System Volume Information, WD Backup.swstore, .WD Hidden Items, WD SmartWare.swstor, [Windows] ▪ Extensions: .ds_store, .temp, .tmp, .wdsync ▪ Start value: ~ ▪ End values: desktop.ini, .dropbox, .dropbox.attr, hiberfil.sys, -journal, pagefile.sys, thumbs.db Backing Up Files 1.
Backing Up Files 4. On the Automatic Backup Schedule screen, select the option for the automatic backup schedule that you want: Selecting . . . , Configures automatic backups . . . Hourly Every hour, on the hour, 24 hours/day, 7 days/ week. Daily Once a day, on the days of the week you select, at the hour or half-hour you specify. For a daily backup: 1. Select or clear the Days check boxes to specify the days of the week you want to run your backup. 2.
Backing Up Files back up. Note that selecting the check box for a folder automatically selects the check boxes for all of the files and subfolders in the folder. c. Clear the check box for each file and folder that you do not want to include in the backup. Note also that clearing the check box for a folder automatically clears the check boxes for all of the files and subfolder in the folder. Note: The default backup source is everything in the Windows Users folder for your computer user name.
Restoring Files 4 Restoring Files This chapter includes the following topics: How the Restore Function Works Restoring Files How the Restore Function Works The WD Backup software makes it easy for you to restore backed up files from your backup target device to either: ▪ Their original locations on the backup source device ▪ Any other location you select Restore is generally a four-step process: 1. Select the backup target device and the scheduled backup that has the files you want to restore. 2.
Restoring Files c. Click Select Files to Restore to display the Restore Files screen with the earliest backup selected by default in the View files from list. 3. On the Restore Files screen: a. In the View files from list, select the backup that has the files you want to restore. b. Use the folder structure view of the selected backup to specify the files that you want to restore: IF you want to restore . . . THEN . . .
Locking and Unlocking the Drive 5 Locking and Unlocking the Drive This chapter includes the following topics: Password Protecting the Drive Unlocking the Drive Changing Your Password Turning Off the Drive Lock Feature Password Protecting the Drive You should password protect your drive if you are worried that someone else will gain access to your drive and you do not want them to see your files on the drive. A password can be used to lock and unlock your drive.
Locking and Unlocking the Drive ▪ When you remove and reconnect the My Passport drive ▪ Your computer exits the sleep mode, depending on its configuration The listing appears regardless of whether the drive is locked or not, or whether you selected the Enable auto unlock for this computer... check box when you created your password. It remains as long as you have password protection enabled for the drive.
Locking and Unlocking the Drive With the WD Drive Unlock Utility Whenever you connect your password-protected drive to a computer that does not have the WD Security or WD Drive Utilities software installed, you can use the WD Drive Unlock utility to unlock the drive. The WD Drive Unlock utility is on a virtual CD drive that appears in your computer’s file management utility display. 1.
Locking and Unlocking the Drive Turning Off the Drive Lock Feature 1. Click Start > All Programs > Western Digital > WD Apps > WD Security to display the WD Security screen. 2. If you have more than one supported drive connected to your computer, select the one with the password that you want to remove to display the Edit security settings dialog. 3. On the Edit security settings dialog, the Remove password option is selected by default: a. Type your password in the Password box. b.
Managing and Customizing the Drive 6 Managing and Customizing the Drive This chapter includes the following topics: Checking Drive Health Safely Disconnecting the Drive Turning Off the LED Erasing the Drive Registering the Drive Restoring the WD Software The My Passport software makes it easy for you to manage and customize your drive for the best possible performance: ▪ Diagnose—Run diagnostics and status checks to make sure your drive is working properly.
Managing and Customizing the Drive inconvenience. Then, run all three whenever you encounter disk error conditions when writing or accessing files. 1. Click Start > All Programs > Western Digital > WD Apps > WD Drive Utilities to display the WD Drive Utilities screen, Diagnose dialog. 2. If you have more than one supported drive connected to your computer, select the one that you want to check. 3.
Managing and Customizing the Drive Using the Drive Erase FunctionUsing the Drive Erase Function To erase your drive when it is not locked: 1. Click Start > All Programs > Western Digital > WD Apps > WD Drive Utilities to display the WD Drive Utilities screen. 2. If you have more than one supported drive connected to your computer, select the one that you want to erase. 3. On the WD Drive Utilities screen, click Drive Erase to display the drive erase dialog. 4. On the drive erase dialog: a.
Managing and Customizing the Drive Go to http://support.wdc.com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD software on your drive. Note: Erasing your drive also removes your password. If you still want to use a password to protect your drive, you will need to re-create it after restoring the WD software. (See Password Protecting the Drive.) Registering the Drive The My Passport software uses your computer’s Internet connection to register your drive.
Managing and Customizing the Software 7 Managing and Customizing the Software This chapter includes the following topics: Checking for Software Updates Configuring Your Cloud Service Account Uninstalling the WD Software Checking for Software Updates If an update is available, follow the on-screen download and installation instructions: Software Procedure WD Drive Utilities 1. Click Start > All Programs > Western Digital > WD Apps > WD Drive Utilities to display the WD Drive Utilities screen. 2.
Managing and Customizing the Software ▪ Configure backup on the WD Backup view menu from the Windows taskbar: 2. On the Select your WD storage device or cloud service dialog, select to highlight the Dropbox icon: 3. Click Next to display the connection dialog for your Dropbox account: 4. On the connection dialog: a. Click Sign In. The WD Backup software initiates a connection request on your behalf and uses your Web browser to access the Dropbox website.
Managing and Customizing the Software b. On the Dropbox website, if you have not configured your account to remember your login credentials, type your email address and password and click Sign In to see the connection request from the WD Backup software. c. Click Allow to accept the connection request. d. The Success! indication signifies that the WD Backup software has been granted access to your Dropbox account. e.
Using the Drive with a Mac Computer 8 Using the Drive with a Mac Computer The My Passport drive is formatted as a single NTFS partition for compatibility with updated Windows operating systems. To use the drive on Mac OS X operating systems, and to use Time Machine, if you want, you must reformat the drive to a single HFS+J partition. This chapter includes the following topics: Reformatting the Drive Restoring the WD Software Reformatting the Drive Reformatting the drive erases all its contents.
Troubleshooting 9 Troubleshooting This chapter includes the following topics: Installing, Partitioning, and Formatting the Drive Frequently Asked Questions If you have problems installing or using this product, refer to this troubleshooting section or visit our support website at http://support.wdc.com and search our knowledge base for more help.
Troubleshooting Why won't my computer boot when I connect my USB drive to the computer before booting? Depending on your system configuration, your computer might try to boot from your WD portable USB drive. Refer to your system’s motherboard BIOS setting documentation to disable this feature or visit http:// support.wdc.com and see Knowledge Base answer ID 1201. For more information about booting from external drives, refer to your system documentation or contact your system manufacturer.
Compliance and Warranty Information 10 Compliance and Warranty Information This appendix includes the following topics: Regulatory Compliance Environmental Compliance (China) Warranty Information Regulatory Compliance FCC Class B Information Operation of this device is subject to the following conditions: ▪ This device may not cause harmful interference. ▪ This device must accept any interference received, including interference that may cause undesired operation.
Compliance and Warranty Information Approuvé pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Sûreté d'équipement de technologie de l'information. CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union, including the EMC Directive (2014/30/ EU), the Low Voltage Directive (2014/35/EU) and EuP Directive (2009/125/EC).
Compliance and Warranty Information you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided on your return paperwork. Your original box and packaging materials should be kept for storing or shipping your WD product.
Compliance and Warranty Information Australia/New Zealand Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD’s preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.
Compliance and Warranty Information CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD. In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.
Index A I Australia/New Zealand 33 ICES-003/NMB-003 compliance 30 Indicator light 3 B Backup about backing up files 10 procedure 11 Box contents 2 C CAUTION about erasing the drive 21 lost passwords 16 China RoHS, environmental compliance 31 Cloud service, configuring 24 Compatibility with operating systems 2 Compliance, regulatory 30 Converting drive format 28 Creating a password 16 D Disconnecting the drive 21 Disk image, downloading and restoring 23 Drive diagnostics and status checks 20 disconnect
W Warranty information 31, 33 WD service, obtaining 31, 34 WD Drive Utilities software Drive Erase dialog 22 Register Your Device dialog 23 screen 8 WD Drive Utilities software screen 8 WD Software, downloading and restoring 27 My Passport™ User Manual 36
. WD, the WD logo, My Passport, WD Backup, WD Drive Utilities and WD Security are registered trademarks or trademarks of Western Digital Corporation or its affiliates in the U.S. and/or other countries. Other marks may be mentioned herein that may belong to other companies. Picture shown may vary from actual product. Product specifications subject to change without notice. Apple, Mac, OS X, and Time Machine are trademarks of Apple Inc., registered in the U.S. and other countries.
