MY PASSPORT Portable Hard Drive User Manual ™
Accessing Online Support Visit our product support website at support.wdc.com and choose from these topics: ▪ ▪ ▪ ▪ Registration – Register your WD product to get the latest updates and special offers at: register.wdc.com Downloads –Download software and updates for your WD product at: support.wdc.com/downloads Email Support – Get technical and other support through email at: support.wdc.
Table of Contents _________ Accessing Online Support.................................................................................ii _________ 1 About Your WD Drive.................................................................................... 1 Features.............................................................................................................................1 Kit Contents.............................................................................................................
_________ 6 Locking and Unlocking the Drive............................................................... 18 Password Protecting the Drive..................................................................................... 18 Unlocking the Drive........................................................................................................19 With the WD Security or WD Drive Utilities Software................................................... 19 With the WD Drive Unlock Utility...................
Environmental Compliance (China).............................................................................. 33 Warranty Information.....................................................................................................33 Obtaining Service.............................................................................................................. 33 Limited Warranty...............................................................................................................
About Your WD Drive 1 About Your WD Drive Welcome to your My Passport™ portable hard drive. This drive offers high capacity in a sleek portable device. It features ultra-fast USB 3.0 connectivity, local and cloud backup, and password protection to help protect your files from unauthorized use.
About Your WD Drive Kit Contents As shown in figure 1, your My Passport drive kit includes the following: Figure 1: My Passport Portable Hard Drive Kit Components ▪ My Passport portable hard drive, with the WD Discovery, WD Backup, WD Security and WD Drive Utilities software ▪ USB 3.0 cable ▪ Quick install guide Optional Accessories For information about optional accessories for WD products, visit www.wdc.
About Your WD Drive Disk Drive Format Your My Passport drive is formatted as a single NTFS partition for compatibility with all updated Windows operating systems. If you want to use the drive with a Mac computer, see Reformatting the Drive and Troubleshooting. Physical Description As shown in figure 2, the My Passport drive has: ▪ A USB 3.0 interface port ▪ A power/activity LED indicator USB 3.0 Interface USB 3.0 supports interface transfer rates up to 5 Gb/s. USB 3.0 is backward compatible with USB 2.0.
About Your WD Drive Registering Your Drive Always register your My Passport drive to get the latest updates and special offers. You can easily register your drive using the WD Discovery software. Another way is to register online at http://register.wdc.com. Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage drives.
Connecting the Drive and Getting Started 2 Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive and installing the WD software on your computer. It includes the following topics: Connecting the Drive Getting Started with the WD Software Connecting the Drive 1. 2. 3. 4. Turn on your computer. Connect the drive to your computer as shown in figure 3. Verify that the drive appears in your computer’s file management utility listing.
Connecting the Drive and Getting Started 2. For Mac, open WD Discovery for Mac.dmg to install WD software to help modify drive settings. If you don’t have internet connectivity, please install WD Drive Utilities™ from the WD Software Offline Installers > For Mac folder.
WD Discovery 3 WD Discovery The WD Discovery application, a collection of drive management tools such as WD Security and WD Backup, can be installed from your My Passport drive. WD Discovery is a tray application; a small icon appears in the Windows system tray in the lower right-hand corner of the screen. The application can also be "unpinned", which causes the application to open in a window.
WD Discovery Using WD Discovery By default, the WD Discovery application is visible in the system tray. If it suddenly seems to be missing, it is likely the application has been "unpinned," which means the application is running in a window. It is recommended that you register your drive as soon as possible.
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Backing Up Files 4 Backing Up Files This chapter includes the following topics: How the Backup Function Works Backing Up Files Configuring Your Cloud Service Account How the Backup Function Works The WD Backup software is a scheduled backup application that automatically backs up the files that you select on the schedule that you specify. When you create a backup plan, you specify the backup: ▪ Target—the external storage device where you will copy your files for backup protection.
Backing Up Files [Root]\Drivers\, [Root]\Temp\, System Volume Information, WD Backup.swstore, .WD Hidden Items, WD SmartWare.swstor, [Windows] ▪ Extensions: .ds_store, .temp, .tmp, .wdsync ▪ Start value: ~ ▪ End values: desktop.ini, .dropbox, .dropbox.attr, hiberfil.sys, -journal, pagefile.sys, thumbs.db Backing Up Files 1.
Backing Up Files 4. On the Automatic Backup Schedule screen, select the option for the automatic backup schedule that you want: Selecting . . . Configures automatic backups . . . Hourly Every hour, on the hour, 24 hours/day, 7 days/ week. Daily Once a day, on the days of the week you select, at the hour or half-hour you specify. For a daily backup: 1. 2. Monthly Select or clear the Days check boxes to specify the days of the week you want to run your backup.
Backing Up Files to back up. Note that selecting the check box for a folder automatically selects the check boxes for all of the files and subfolders in the folder. c. Clear the check box for each file and folder that you do not want to include in the backup. Note also that clearing the check box for a folder automatically clears the check boxes for all of the files and subfolder in the folder. Note: The default backup source is everything in the Windows Users folder for your computer user name.
Backing Up Files 3. Click Next to display the connection dialog for your Dropbox account: 4. On the connection dialog: a. Click Sign In. The WD Backup software initiates a connection request on your behalf and uses your Web browser to access the Dropbox website. b. On the Dropbox website, if you have not configured your account to remember your login credentials, type your email address and password and click Sign In to see the connection request from the WD Backup software. c.
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Restoring Files 5 Restoring Files This chapter includes the following topics: How the Restore Function Works Restoring Files How the Restore Function Works The WD Backup software makes it easy for you to restore backed up files from your backup target device to either: ▪ Their original locations on the backup source device ▪ Any other location you select Restore is generally a four-step process: 1. Select the backup target device and the scheduled backup that has the files you want to restore. 2.
Restoring Files IF you want to restore files to . . . THEN select . . . 4. The WD Backup software closes the Select Location screen and displays the path to the selected folder on the Restore dialog. c. Click Select Files to Restore to display the Restore Files screen with the earliest backup selected by default in the View files from list. 3. On the Restore Files screen: a. In the View files from list, select the backup that has the files you want to restore. b.
Locking and Unlocking the Drive 6 Locking and Unlocking the Drive This chapter includes the following topics: Password Protecting the Drive Unlocking the Drive Changing Your Password Turning Off the Drive Lock Feature Password Protecting the Drive You should password protect your drive if you are worried that someone else will gain access to your drive and you do not want them to see your files on the drive. A password can be used to lock and unlock your drive.
Locking and Unlocking the Drive Note: When you create a password, the drive begins to protect your data. This listing appears: ▪ The next time you shut down and restart your computer ▪ When you remove and reconnect the My Passport drive ▪ Your computer exits the sleep mode, depending on its configuration The listing appears regardless of whether the drive is locked or not, or whether you selected the Enable auto unlock for this computer... check box when you created your password.
Locking and Unlocking the Drive a. Type your password in the Password box. b. Click Unlock Drive. With the WD Drive Unlock Utility Whenever you connect your password-protected drive to a computer that does not have the WD Security or WD Drive Utilities software installed, you can use the WD Drive Unlock utility to unlock the drive. The WD Drive Unlock utility is on a virtual CD drive that appears in your computer’s file management utility display. 1.
Locking and Unlocking the Drive ▪ ▪ Locks the drive when you shut down your computer, disconnect your drive, or your computer goes into the sleep mode Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive, UNLESS you selected the Enable auto unlock for this computer... check box when you changed your password Turning Off the Drive Lock Feature 1.
Managing and Customizing the Drive 7 Managing and Customizing the Drive This chapter includes the following topics: Checking Drive Health Safely Disconnecting the Drive Turning Off the LED Erasing the Drive Registering the Drive Restoring the WD Software The My Passport software makes it easy for you to manage and customize your drive for the best possible performance: ▪ Diagnose—Run diagnostics and status checks to make sure your drive is working properly.
Managing and Customizing the Drive inconvenience. Then, run all three whenever you encounter disk error conditions when writing or accessing files. 1. To run WD Drive Utilities: ▪ If you have WD Discovery installed and open, you can run WD Drive Utilities by going to the Apps tab, finding the application and clicking Open.
Managing and Customizing the Drive IF your drive is . . . AND you . . . THEN see . . . Not locked, Want to erase the drive, Using the Drive Erase Function. Locked Have forgotten or lost your password and must erase the drive, Using Five Invalid Passwords Using the Drive Erase Function To erase your drive when it is not locked: 1.
Managing and Customizing the Drive 2. Entering the fifth invalid password displays a too many password attempts dialog, depending on the application you used to open the Unlock Drive dialog: 3. ▪ Using the WD Security or WD Drive Utilities software ▪ Using the WD Drive Unlock utility To erase your drive: a. If you are using the WD Security or WD Drive Utilities software and you want to change the volume name, type over the name in the Volume Name box. b.
Managing and Customizing the Drive If you ever need to remove and reinstall the WD software on your computer, or move the drive to another computer and install the software there, you will need to restore the WD software on your drive. To do this, after you have erased or reformatted the drive, go to http://support.wdc.com and see Knowledge Base answer ID 7.
Managing and Customizing the Software 8 Managing and Customizing the Software This chapter includes the following topics: Checking for Software Updates Uninstalling the WD Software Checking for Software Updates If an update is available, follow the on-screen download and installation instructions: Software Procedure WD Backup 1. 2. WD Security 1. 2. WD Drive Utilities 1. 2.
Managing and Customizing the Software Uninstalling the WD Software Use the Windows Add or Remove Programs function to uninstall the WD software from your computer. 1. Go to the Control Panel. 2. Select Programs and Features category; in some versions of Windows, this is called simply "Programs". 3. Choose the program you want to remove, then click Uninstall. 4. When prompted with an "Are you sure..." question, click Yes.
Using the Drive with a Mac Computer 9 Using the Drive with a Mac Computer The My Passport drive is formatted as a single NTFS partition for compatibility with updated Windows operating systems. To use the drive on Mac OS X operating systems, and to use Time Machine, if you want, you must reformat the drive to a single HFS+J partition. This chapter includes the following topics: Reformatting the Drive Restoring the WD Software Reformatting the Drive Reformatting the drive erases all its contents.
Troubleshooting 10 Troubleshooting This chapter includes the following topics: Installing, Partitioning, and Formatting the Drive Frequently Asked Questions If you have problems installing or using this product, refer to this troubleshooting section or visit our support website at http://support.wdc.com and search our knowledge base for more help.
Troubleshooting Why won't my computer boot when I connect my USB drive to the computer before booting? Depending on your system configuration, your computer might try to boot from your WD portable USB drive. Refer to your system’s motherboard BIOS setting documentation to disable this feature or visit http:// support.wdc.com and see Knowledge Base answer ID 1201. For more information about booting from external drives, refer to your system documentation or contact your system manufacturer.
Compliance and Warranty Information 11 Compliance and Warranty Information This appendix includes the following topics: Regulatory Compliance Environmental Compliance (China) Warranty Information Regulatory Compliance FCC Class B Information Operation of this device is subject to the following conditions: ▪ This device may not cause harmful interference. ▪ This device must accept any interference received, including interference that may cause undesired operation.
Compliance and Warranty Information Approuvé pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Sûreté d'équipement de technologie de l'information. CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union, including the EMC Directive (2014/30/ EU), Low Voltage Directive (2014/35/EU) and RoHS Directive (2011/65/EU).
Compliance and Warranty Information you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided on your return paperwork. Your original box and packaging materials should be kept for storing or shipping your WD product.
Compliance and Warranty Information Australia/New Zealand Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD’s preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.
Compliance and Warranty Information CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD. In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.
Compliance and Warranty Information Customer Support within three years of the date of purchase; 2) you may re-use, redistribute, and modify the GPL Software; 3) with respect solely to the GPL Software, no warranty is provided, to the extent permitted by applicable law; and 4) a copy of the GPL is included herewith, may be obtained at http://www.gnu.org, and may also be found at http://support.wdc.com.
Index A H Australia/New Zealand 35 Handling precautions 4 Hardware 2 B Backup about backing up files 10 procedure 11 Box contents 2 C CAUTION about erasing the drive 23 lost passwords 18 China RoHS, environmental compliance 33 Cloud service, configuring 13 Compatibility with operating systems 2 Compliance, regulatory 32 Converting drive format 30 Creating a password 18 D Disconnecting the drive 23 Disk image, downloading and restoring 25 Drive diagnostics and status checks 22 disconnecting 23 formats,
U Unlocking the drive from the virtual CD 20, 23 with the WD Security software 19 USB interface 3 W Warranty information 35 Warranty Information 33 WD service, obtaining 33, 36 WD Drive Utilities software Drive Erase dialog 24 Register Your Device dialog 25 WD Software, downloading and restoring 29 My Passport™ User Manual 39
. WD, the WD logo, My Passport, WD Discovery, WD Backup, WD Drive Utilities and WD Security are registered trademarks or trademarks of Western Digital Corporation or its affiliates in the U.S. and/or other countries. All other marks are the property of their respective owners. Picture shown may vary from actual product. Product specifications subject to change without notice. Apple, Mac, macOS, OS X, and Time Machine are trademarks of Apple Inc., registered in the U.S. and other countries.
