Use and Care Manual

16
Troubleshooting
Using a Match to Determine if there is 
Gas Flow to the Burners
1)  Open the grill lid.
2) Check that all burner control knobs are in the 
o 
 position. Check by pushing in and turning 
knobs clockwise.
3) Turn the gas supply valve on.
4) Begin with the burner furthest to the left. Put 
match in the matchstick holder and strike match. 
(Matchstick holder is located under right side 
table.) Insert lit match down through the cooking 
grates, past the FLAVORIZER BARS and next to the 
burner(A).
5) Push the burner control knob in and turn it 
counterclockwise to the start/high 
 position.
6) Check that the burner is lit by looking through the 
cooking grates and through the half-circle cutout in 
the FLAVORIZER BARS.
7) If the burner does not ignite within 4 seconds, 
turn burner control knob to the o 
 position and 
wait five minutes to allow the gas to clear before 
attempting to light the burner again. If repeated 
attempts fail, follow the gas flow troubleshooting 
instructions on the next page.
8) If the burner ignites, the problem lies in the ignition 
system. Follow the instructions for “Checking the 
Components of the Electronic Ignition System.”
9) Replace the matchstick holder by hanging 
underneath right side table (B).
A
B
GRILL WILL NOT IGNITE 
SYMPTOM
• Burner does not ignite when following the electronic ignition instructions in the “Operation” section of this Owner's Manual.
CAUSE SOLUTION
There is a problem with gas flow.  If the grill will not ignite, the first step is to determine if there is gas flowing to the burners. Tocheck this, 
follow the instructions below for “Using a Match to Determine if there is Gas Flow to the Burners.”
If match lighting IS NOT successful, follow the gas flow troubleshooting suggestions on the next page.
There is a problem with the electronic ignition system.  If the grill will not ignite, the first step is to determine if there is gas flowing to the burners. Tocheck this, 
followthe instructions below for “Using a Match to Determine if there is Gas Flow to the Burners.”
If match lighting IS successful, follow the instructions below for “Checking the Components of the Electronic 
IgnitionSystem.”
C
Checking the Components of the 
Electronic Ignition System
When pressing the ignition button you should hear a 
ticking sound. If you cannot hear the ticking sound, 
check the battery, then check the wires. 
Checking the Battery 
There are three potential issues with the battery that 
supplies the power to your ignition module that need 
to be checked: 
1)  Some batteries have a plastic protective wrap 
around them. (Do not confuse this plastic with 
the battery label.) Check that this plastic wrap is 
removed. 
2) Confirm that the battery is installed correctly (C).
3) If the battery is old, replace it with a new battery.
Checking the Wires 
There are two potential trouble spots that need to be 
checked: 
1)  Check that the ignition wires are connected 
securely to the terminals on the ignition button 
under the control panel. 
2) Make sure the ignition wires are properly attached 
to the ignition module. The wire terminals are color 
coded to correspond with the terminals on the 
ignition module. The number of wires will vary per 
model. 
Checking the Ground Wire 
Models 310, 315 and 435 have a ground wire 
connected to the manifold bracket. This is visible from 
beneath the control panel (D): 
1)  Check that the ground wire is properly secured with 
a screw.
310 Igniter Module Wire Chart 410 Igniter Module Wire Chart
D
1 342
3
1 4
2
1 3 42
4
2 1
3










