User guide

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detection/Video loss) – It erases alarm output.
3) For event cancel : Event record mode - Alarm (Motion
detection/Video loss) – It turn off mode.
No response in Live screen even [PTZ]
button is pressed.
 Check if connected protocol and other configuration is set
correctly for PTZ camera in Menu -> Network -> Remote Device.
External HDDs are not recognized as
quantity installed physically after
connecting multiple external HDDs to
DVR.
 It takes time to be recognized multiple external HDDs. Try it again
later. If same problem goes on, it is highly originated from HDD
problem. Please try it with other HDD
Time re-setting is required” message
comes out on the screen.
 This message comes out when there is time setup error on built-in
clock. Please contact local dealer for further support ．
“NONE” icon and error message pops
up.
 Please check HDD connection status.
Please contact local dealer if this message continues to pop up even
if there is no problem in connection.
There is no added information of HDD
after installing additional HDD.
 Please check if additional HDD is compatible with DVR. To know
more about compatibility, please contact CS team of manufacturer.
There is no added information of
external storage devices (USB memory,
eSATA HDD)..
 Please check if additional storages are compatible with DVR. To
know more about compatibility, please contact CS team of
manufacturer.
Network setup using router is difficult.
 Please refer to product manual for details
 Please refer to UPnP section under “Network connection and
setup” if a user is using router for network connection.
Lost password.
 Please contact CS team of manufacturer.
Copied data is not played in the PC.
 Please don’t remove media during copy or don’t turn off DVR.
 VFS4 (For DVD copy), exe copy is for customized player only so it
can be played using MiniPlayer.
 Please install multi codec for playback data copied in avi format.
Can’t return to live mode during
playback.
 Press [□] or [live] button in front panel or remote control to return
to live screen.
Recording is not working.
 Please check if camera input is well connected
 Please check record mode.
 Please check HDD is ready for record.
 Please check if current time is included in scheduled record time in
case record mode is continuous or event.
 Please press [REC] button to start record.
 In case event record is not working please check event detection
status.
Recorded picture quality is not good.
 Please set picture quality as Q7 for 1080p, Q5 for 720p.
 In case resolution and recording picture quality set high, data size