Product Manual

weBoost Product Catalog
59
Warranty Overview
2-Year Warranty
weBoost Signal Boosters are warranted for two
(2) years against defects in workmanship and/
or materials. Warranty cases may be resolved by
returning the product directly to the reseller with a
dated proof of purchase.
Signal Boosters may also be returned directly to
the manufacturer at the consumer’s expense, with
a dated proof of purchase and a Returned Material
Authorization (RMA) number supplied by weBoost.
weBoost shall, at its option, either repair or replace
the product.
This warranty does not apply to any Signal Boosters
determined by weBoost to have been subjected to
misuse, abuse, neglect, or mishandling that alters or
damages physical or electronic properties.
Replacement products may include refurbished
weBoost products that have been recertified to
conform with product specifications.
RMA numbers may be obtained by contacting
Customer Support.
To start your return:
1. Contact Customer Service at 866-294-1660 for
troubleshooting and possible return/exchange
of product.
2. After booster information (serial number, model
number, date of purchase) is provided, an RMA
number is given to the customer.
3. Once shipping information is provided to a
Customer Service agent, the agent explains to
customer that they can ship the returning product(s) to
the following address:
Main Address:
Wilson Electronics
3301 E. Deseret Dr, #18
St George, UT 84790
• This can be shipped in any form/fashion
(i.e. UPS, USPS, FedEx, etc.)
4. Once product(s) arrives at our facility, a replacement
will be shipped.
• If refunding product, once we have received
package from customer the refund will typically
take 7-10 business days for charges to appear in
customer’s account.
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