User Manual
7
ENGLISH
Need help? Customer Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST
www.weBoost.com
Solid Orange indicates that the
booster has shut off on the associated
frequencies due to close proximity of a
cell tower.
Green/Orange Blinking indicates that
the booster is operating at a reduced
gain due to close proximity of a cell
tower.
Green/Red Blinking indicates that the
booster is operating at a reduced gain
to prevent oscillation (feedback).
Note: All red light issues must be resolved
before orange light issues.
Fixing Red Light Issues
If one or more lights on the Signal Booster
are red:
1. Make sure all connections are tight.
2. Increase the distance between the
outside antenna and the inside
antenna, by moving them horizontally
and/or vertically farther apart until the
light(s) change to green.
3. Follow the same steps for a green/red
blinking light until the light goes solid
green.
4. If more separation is not possible and
the coverage of the booster is too
small with a green/red blinking light
indicating reduced gain, contact the
weBoost Customer Support Team for
assistance: 866-294-1660.
Lights Off
If one or more of the lights on the Signal
Booster are off verify power to your surge
protected power strip.
NOTE: The Signal Booster can be reset by
disconnecting and reconnecting the power
supply.
For additional descriptions on
troubleshooting, see the install video at
weboost.com/us/connect4G-Xvideo.
Additional FAQ:
What hours can I contact tech support?
Technical Support can be reached from
7:00am to 6:00pm MST, by calling (866-
294-1660), or by email, at support@
weboost.com
How does weather affect the
performance of my Outside Antenna?
Water vapor (e.g. rain, fog, snow or
other precipitation) creates an effective
lter to cellular signal. In times of
heavy precipitation, you may see less
performance.
What’s the difference between the 800
MHz and the 1900 MHz bands? How do
I know which MHz band my cell phone
uses?
The Connect 4G-X works with all major
North American cellular providers.
Traditionally, 800/1900MHz are
associated with voice and 3G data;
while 700MHz and 1700/2100MHz
are associated with 4G data.
Carrier Frequency Use
We recommend visiting www.
wirelessadvisor.com (United States)
or http://bit.ly/1mQf2Gl (Canada) for
information regarding the frequency band
used by your cell service provider in a
specic geographical location.