User`s manual

wegener.com 800032-01 Rev. G 59
CHAPTER 5 CUSTOMER SERVICE
5.1 Warranty
The following warranty applies to all Wegener Communications products including the
Unity 4600 Professional Media Server:
All Wegener Communications products are warranted against defective materials
and workmanship for a period of one year after shipment to customer.
Wegener
Communications
' obligation under this warranty is limited to repairing or, at
Wegener Communications' option, replacing parts, subassemblies, or entire
assemblies.
Wegener Communications shall not be liable for any special,
indirect, or consequential damages. This warranty does not cover parts or
equipment which have been subject to misuse, negligence, or accident by the
customer during use. All shipping costs for warranty repairs will be prepaid by the
customer. There are no other warranties, express or implied, except as stated
herein.
5.2 Technical Support
If the unit should fail to perform as described, if you need help resolving problems with
your
Unity 4600, or for questions about obtaining service for your Unity 4600, please
contact
Wegener Communications Customer Service at [phone], Fax (678)
624-0294
, or e-mail [e-mail].
To return a product for service:
1. Obtain a Return Material Authorization (RMA) number by completing and faxing a
copy of the
RMA Request Form to [phone] . Or you may e-mail the same
information to:
[e-mail] .
2. To help us identify and control returned units, plainly write the RMA number on the
outside of the product-shipping container. This will help us return your unit to you as
quickly as possible.
3. Return the product, freight prepaid, to the address below:
Service Department RMA# ________
Wegener Communications, Inc.
359 Curie Drive
Alpharetta, GA 30005
Note: All returned material must be shipped freight prepaid. C.O.D. shipments will
not be accepted.