User Documentation

211273570000/00/02.11
7.1 Types of Errors
The diagnostic system indicates on the screen if an error has occurred. The printer is set into one of the three possible
error states according to the type of error.
State Display Key Remark
Correctable error
pause flashes
cancel lights
 3.4 on page 11
Irrecoverable error
cancel flashes
Critical fault
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Table 5 Error states
!
Attention!
State "Correctable error" :
The labels, which are printed by the lower printer but not yet printed by the upper printhead when the error
occurs, cannot be repeated by the printer. So the amount of the printed label will be reduced within the
print job.
 If necessary print more labels in a new job.
If the print job contains counters, after pressing the pause key the print job would be resumed with
erroneous counter values.
 Quit the print job with the cancel key.
 Start a new print job with adapted counter values.
7.2 Problem Solution
Problem Cause Remedy
Transfer ribbon creases Transfer ribbon deflection not adjusted Adjust the transfer ribbon deflection.
 4.3 on page 16
Transfer ribbon too wide Use a transfer ribbon slightly wider than
the width of label.
Print image has smears or
voids
Printhead is dirty Clean the printhead
 6.3 on page 20
Temperature too high Decrease temperature via software.
Unsuitable combination of labels and
transfer ribbon
Use different type of ribbon.
Printer does not stop after
transfer ribbon runs out
Thermal printing is chosen in the software Change to thermal transfer printing.
Printer prints a sequence
of characters instead of the
label format
Printer is in ASCII dump mode Cancel the ASCII dump mode.
Printer transports label
media, but transfer ribbon
does not move
Transfer ribbon incorrectly inserted. Check and, if necessary, correct the
transfer ribbon web and the orientation of
the label side.
Unsuitable combination of labels and
transfer ribbon
Use different type of ribbon.
Vertical white lines in the print
image
Printhead is dirty Clean the printhead
 6.3 on page 20
Printhead is defective (failure of heat
elements)
Change the printhead.
 Service Manual.
Print image is irregular, one
side is lighter
Printhead is dirty Clean the printhead
 6.3 on page 20
Table 6 Problem solution
7 Fault Correction