User's Manual

2 71221-0000 Rev. H
1. General Information
1.1 About this Manual
This manual describes maintenance and troubleshooting procedures for the SureTemp
®
Plus
Model 690 and 692 Thermometers. Most topics and procedures described in this manual are
applicable to both products. Where there are differences, it is noted to which product the topic
refers.
1.1.1 Related Document
End-user operation of the Model 690 and 692 Thermometers is covered in the SureTemp
®
Plus Model 690 and 692 Operator's Manual PN 71213-0000.
1.2 Technical Support and Service Centers
For information about any Welch Allyn product, call Welch Allyn Customer Support:
1.3 Return Procedure
Please contact Welch Allyn
®
Customer Care at [phone] before returning a Model 690
or 692 Thermometer to the factory for service.
If you are authorized to return a thermometer to Welch Allyn:
1. Contact Welch Allyn and request a Return Material Authorization Number (RMA).
2. Repackage the thermometer carefully in its original box or any sturdy carton with enough
packing material to prevent damage. List the RMA # on the shipping label, along with the
authorized service center address listed in Section 1.2, Technical Support and Service
Centers.
3. Include a note that describes the problem, RMA number, return address, contact name,
telephone number, and any other necessary information. Ship the thermometer to the
authorized service center nearest you. See Section 1.2, Technical Support and Service
Centers.
1.4 Safety and Warnings
• In order to obtain accurate and reliable temperature results and ensure patient safety, it is
important that this manual is read thoroughly prior to using the instrument. If you have any
technical or clinical questions concerning the thermometer’s use and/or care, please
contact the Welch Allyn Customer Service Department.
USA [phone]
+ 1 315 685 4560
Australia [phone]
[phone]
Canada [phone] China [phone]
European Call Center [phone] France [phone]
Germany [phone] Japan [phone]
Latin America [phone] Netherlands [phone]
Singapore [phone] South Africa [phone]
United Kingdom [phone] Sweden [phone]