User's Manual

5
29
DRA
F
T
Troubleshooting
System Restart
1. To power cycle the vision screener - press and hold the On/Off button until a
confirmation screen appears. Select Confirm to power off.
2. When the screen turns black, wait 30 seconds and then press the power button to
turn the vision screener back on. Ensure the device has power by plugging in the
power cord.
System Freeze
In the event the vision screener locks up and is unresponsive to touch, you will need to
perform a hard system reset.
1. Press the On/Off button.
2. If the Power Off window appears, select Confirm to shutdown the device.
3. If not, press and hold
the On/Off button until the screen goes black, then release the
On/Off button.
4. Wait about one minute then perform the normal start-up process.
0
Printer Issues
Check that your printer is turned on and has sufficient ink or toner:
1. Print a test print page directly from the printer.
2. After you confirm your printer is in proper working order, verify the printer is on a local
network by printing to the printer from a PC on the same local network.
3. If all of the above are in working order perform a System Restart (see above).
Wireless Issues
If you encounter problems connecting to a wireless network:
1. Check for the Wireless icon in the upper right corner. If the icon is red, try power
cycling the vision screener first.
2. Verify all network settings are entered correctly.
3. If the settings are correct, try turning the vision screener off, then back on.
Note
This may cause some data loss (ex. printer configuration and subject data).