HARD SURFACE WARRANTIES, CARE & MAINTENANCE
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CONTENTS HARDWOOD Overview 3 Care & Maintenance 3 Radiant Heat Guidelines 4 Warranty 4 LAMINATE Care & Maintenance 8 Warranty 9 RESILIENT Overview 11 Care & Maintenance 11 Luxury Vinyl Plank and Tile Warranty 12 Sheet Warranty 13 ENHANCE YOUR WARRANTY WITH THE MANUFACTURER UNDERLAYMENT 15 TILE & STONE Care & Maintenance 16 Warranty 17 2
HARDWOOD HARDWOOD PRODUCTS The true essence of the American home is captured in the time-honored choice of quality hardwood flooring. While jobsite-finished floors may be beautiful for a while, they cannot compare to the distinctive and inherently stronger wood floors. This manufacturer not only produces more durable floors, but we also offer comprehensive warranties. These products and limited warranties allow you to choose the floor that is right for you, your lifestyle, and your budget.
HARDWOOD change during the aging process. These warranties do not cover damage from the sun and its UV rays. 13. Use area rugs in high-traffic areas and pivot points (e.g., stair landings, room entries, etc.), especially if you have a large family or indoor pets. 14. Maintain the proper relative humidity in your home between 35% – 55%. • Seasonal gapping should be expected. • Surface checking can be expected if the humidity level is not properly maintained between 35 – 55% R. H.
HARDWOOD What the manufacturer will do Labor charges SPECIAL NOTE: Replacement option Who is covered under these limited warranties The manufacturer’s Curative Actions/Remedies Warranty Process What you should do if any of the above listed problems occur and you need warranty service: Warranty Exclusions Natural variations: 5 BACK TO CONTENTS
HARDWOOD Improper installation: Improper environment: Seasonal Checking: Improper maintenance: BACK TO CONTENTS 6
HARDWOOD Recoating and finish alterations: Natural Sunlight: Special series, cabin grade, and non-standard items: Warranty Disclaimers 7 BACK TO CONTENTS
LAMINATE LAMINATE FLOOR CARE AND MAINTENANCE Routine Maintenance 1. Use a damp cloth to blot up spills as soon as they happen. Never allow liquids to stand on your floor. 2. For tough spots, such as oil, paint, markers, lipstick, ink, or tar, use acetone/nail polish remover on a clean white cloth, then wipe the area with a damp cloth to remove any remaining residue. 3.
LAMINATE 3. Remove baseboard, wall base, or quarter-round as needed to replace the damaged board(s). Take the flooring apart, 1 row at a time, by lifting the rows to detach them, then separating the individual boards. Lifetime Structural Integrity Warranty: 4. Be sure to stack the individual planks in the proper order for re-installation. This usually eliminates the need to cut planks for start or end of the row lengths. 5.
LAMINATE What the manufacturer will do should you need warranty service: This Residential Limited Warranty is subject to the following conditions: BACK TO CONTENTS 10
RESILIENT IMPORTANT INFORMATION FOR RESILIENT SHEET FLOORING AND LVF (LUXURY VINYL FLOORING) 4. Protect your floor against burns. Burns from the glowing end of a cigarette, matches, or other extremely hot items can damage resilient floors. Although these resilient floors are durable, all floor coverings require some care to look their best, and many problems can be prevented before they occur. The type and frequency of traffic on your floor will determine the frequency of maintenance needed.
RESILIENT Allow the recommended minimum of 24 hours before moving heavy objects. New floors should not be saturated or wet cleaned for 5 days after installation. Only damp mopping is recommended between installation and the 5-day period. Preventive Maintenance: • Always protect floors when moving heavy objects to prevent permanent scratches and tears. The use of plywood and heavy cardboard are examples of protective barriers.
RESILIENT Warranty Owner Replacement/Repairs Exclusions RESILIENT SHEET FLOORING LIMITED RESIDENTIAL WARRANTY What the Resilient Sheet Flooring Limited Warranty covers: 13 BACK TO CONTENTS
RESILIENT What you should do if you find that there is a defect in the quality and you need warranty service: What the manufacturer will do should you need warranty service: Resilient Sheet Flooring PLEASE NOTE: Each Resilient Sheet Flooring Warranty is subject to the following conditions: BACK TO CONTENTS 14
ENHANCE YOUR WARRANTY WITH THE MANUFACTURER UNDERLAYMENT UNDERLAYMENTS SELITAC®: EcoTread™: SilentStep™ Ultra 3-in-1: Groundworks: SofSound II: Hush II: 15 BACK TO CONTENTS
TILE & STONE CERAMIC TILE FLOORING CARE AND MAINTENANCE Grout Care 1. Grout is the mortar type material used to fill the spaces between the individual tiles, or stone. It’s purpose is simply to fill the joint between the tiles and become a permanent, integral part of the floor. 2. Neither sealing the grout nor using a 100% Epoxy Grout will guarantee against surface build up or discoloration of the grout. 3. Grout needs to be cleaned on a periodic basis to remove any surface residue build up. 4.
TILE & STONE 3. Good quality entry mats will help protect your ceramic tile from wear by collecting dirt, sand, grit and other substances such as oil, asphault, or driveway sealer that might otherwise be tracked onto your floor. 4. You can also place these mats at heavy pivot locations such as in front of the kitchen sink or stove.
TILE & STONE Limits of Liability • For highly slip resistant, through body, and unglazed porcelain tiles, special care should be taken when grouting with dark pigmented colors. A grout release is recommended to prevent finely powdered pigments from lodging in the pores of the tile surface. • Tiles should be selected and mixed from multiple cartons and shading arrangement planned prior to installation. • Special consideration needs to be given when installing tiles 20” and larger. ANSI A-137.
WARRANTY SERVICE BACK TO CONTENTS
