chnology, Inc. thtechnology. .1634 User’s Reference Guide Wentworth Technology, Inc. www.wentworthtechnology.com 877.495.1634 Wentworth Technology, Inc. www.wentworthtechnology.com 877.495.
Table of Contents Base Station Operating Instructions ............................................................................................. 2 Register Headset ................................................................................................................................ 2 Registration Procedure ....................................................................................................................... 2 Listen Only Option ................................................
Base Station Operating Instructions The Base Station home screen provides information on operational modes as well as providing access to user adjustable system settings. Register Headset: Wentworth Technology SpeedThru™ headsets must be registered with the Base Station. ▪▪ Press “Headset” on the home screen to access the registration screen shown below. ▪▪ Note: If the Base Station is locked a PIN will be required for access; see “Enter PIN”.
Registration Bar Description: The system has slots to register up to ten headsets. The base station will allow six of the headsets to connect simultaneously at one time.
Listen Only Option: In order to prevent unintended communication between a headset and the order point, use the Listen Only Option, which disables the Center button but allows the Page button to function. When the headset is powered on or if the center button is pressed a voice prompt of “Listen Only Mode” is played to remind the user of limited operation. Selecting Listen Only Option: Press the “Headset” button on the Home Screen to open the “Registration Screen” where the Listen Only Option is managed.
Enter PIN: Enter PIN (Unlock): • • • Press PIN on the Base Station home screen Enter the four digit PIN using the keypad Successful PIN entry returns the user to Home screen. The home screen now displays a green “Unlocked” graphic. To Lock: • • Press the “Unlocked” button on the Home Screen to lock the system Note: The Base will automatically lock after 5 minutes of inactivity. Errors: • • • • Press the “CLR” arrow to erase entry A “Thumbs Down” graphic indicates an incorrect in PIN entry.
Settings Screen: The “Settings” button (pin required) provides access to the following five system settings categories: (1) Set Volume, (2) Set Clock, (3) Set Night Volume Time, (4) Set PIN, (5) Set Lane Configuration. Wentworth Technology, Inc. www.wentworthtechnology.com 877.495.
Set Volume options: • • • • • • Inbound Volume—the voice of the guest in the headset Grill Speaker Volume—kitchen ceiling speakers, optional Outbound Day Mode Volume—the sound level the guest hears at the order point, daytime setting.
Set Night Volume Time: Adjust the time of day when the reduced volume of the Night Volume Mode should begin and end, where required by local ordinance. Note: Set both the Day and Night Volume to the same setting if this Mode is not desired. Press “Begin Time” or “End Time” and adjust the time using a 24-hour format. (6:01 PM would be entered as 18:01.
Headset Mode Selection: Select from the available modes: Push To Talk Hands Free Auto Hands Free Speed Team Pressing the button will toggle between the four modes. NOTE: Mode changes should be made when no customer order is in process since a Mode change will close the order point speaker and microphone. It is best to press the Mode change when the customer has completed their order but it is not necessary to wait until they have left the order point.
Headset Mode Descriptions: Push To Talk • • With no vehicle present, the order point speaker and microphone will remain off When a Vehicle pulls to order point… • All headsets hear repeating beep and see a flashing boom tip. The order point microphone turns on.
• Second operator is now conferenced with the customer and order taker, boom light turns solid red • Second operator taps center button again • Headset resumes listen status with boom light off Remember: • A solid on LED indicates a “LIVE” microphone. • A flashing LED indicates a “MUTED” microphone while a customer remains at the order point.
Speed Team Mode This mode allows for the use of an outside order taker to acquire and transmit orders from customers in the drive thru lane beyond the menu board. The key feature of the mode is the disabling of the vehicle detection tone and the order point speaker and microphone. The microphone and speaker of the order taker headset stays on full time when the center button is pressed so that the other headset wearers (and grill speakers) may hear the customer place their order.
Menu A Information: This graphic represents the order point. A car image will appear when a vehicle is present at the order point. It will be blank when no car is present. System Clock: The clock reports the time in 24-hour format. (See “Settings”, “Set Clock” to adjust.) Resetting the System: Reset- Pull the power supply cord (barrel plug) located on the right of the base station for one second, then re-insert. The system will always retain the restaurant-adjusted settings.
Headset Operation Instructions Headset Features: • • • • • • • • • • Battery compartment and access door Power button and indicator light Adjustable headband Adjustable boom Talk button Page button Volume swipe Inside microphone Outside microphone Ear piece cushion and speaker Headset Power On and Off: Press and release the power button located on the battery compartment side of the headset. The power light will illuminate near the power button.
Method for tightening the fit of a SpeedThru headset The dual headbands may become miss-shaped resulting in a loose fit. To tighten the “grip” of the headset, grab one side of the headset in each hand and pull the two sides past each other as illustrated in the photos. A video of this process is available on our website. Adjusting the Microphone Boom: To maintain the best sound quality the microphone boom should point at the corner of the mouth.
battery door latch Battery Installation: The battery compartment is located on the opposite side of the headset from the microphone boom. To open the battery compartment, push up on the battery door latch while pulling out the bottom of the door. Insert the battery with the label facing out. Replace the door by inserting the top of the door in its slot followed by pushing the bottom of the door into place until it locks.
Battery Care: Do not carry batteries in your pocket where they may come in contact with metal, resulting in a quick discharge and possible fire. Disposing of Batteries: Old batteries may be returned to WT or disposed of at any battery recycling station. Headset Cleaning: Wipe the exterior of the headset with a soft cloth dampened with a mild cleaning solution. Do not immerse the headset in water. • Ear foams are replaceable. • Microphone boom port foam ovals are replacable.
Greeter Set Up Some SpeedThru systems come with an optional Greeter. The Greeter Plays up to 7 pre-recorded messages in the order post as a customer drives up. It will select which message plays based on the day of the week and the day access the Greeter control screen. part selected. To access, press to Greeter On - OFF This screen shows the Greeter in the ALL OFF setting. Press to turn on the Greeter. Record Message Select G1 through G7 to open the recorder function. (G1 is shown as selected) ...
Press immediately when the recording is complete so that the message is ended promptly. If not stopped, the recorder will continue until 16 seconds have elapsed. To exit the Record Message function, press the “G” button (G1 - G7) to release it. No other functions may be selected until the button is released. Select Label Press one of the seven message labels (Dinner is shown selected) to display the scroll function. Press the to scroll through the available labels to identify the recorded message.
Message Repeater (Part of Greeter) This is a component of the “Greeter” and allows messages to play in the headsets (not at the order post) at scheduled time(s). To access this feature, you must select the “Greeter” from the main control screen on the base station. Make sure the Greeter is “on”. Select “MSG 1” or “MSG 2” in upper right corner. Record Message Select M1 through M7 (or M8-M13 if on MSG 2 screen). to open the recorder function. (M1 is shown as selected) ...plays the message ...
Set Time Select the start time of the message you wish to set and the will Up/Down edit arrows appear. Adjust the time by ½ hour increments until the desired start time is set. Set repeat interval- the time in minutes when the message will play again in the headset. Select the button next to the start time and then use the arrows to adjust the interval time. Set Date: All recordings must be done with the M-T button depressed, regardless of the day you wish it to play.
Alerts: The last option on MSG 2 is for ALERTS. An alert is a message that is repeated in the headset that is not activated based upon a time, but upon a switch activation. You may connect an infinite number of switches to the basestation in parallel. No matter which switch is activated, the same message will play. Cautions/Warnings The SpeedThru headset system is intended for use to provide 2- way radio-frequency audio communication in quick service drive-through restaurants.
chnology, Inc. thtechnology. .1634 77 Industrial Park Road. Saco, ME 04072 www.wentworthtechnology.com 877.495.1634 ©2013. Part #3128 Rev EU_5 Wentworth Technology, Inc. www.wentworthtechnology.com 877.495.
