Brochure

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WHERE CAN I BUY WERNER CLIMBING PRODUCTS?
A retailer near you can be found by using the “Where to Buy” locator at www.wernerco.com. Pricing can be provided
by the dealer of your choice.
WHERE CAN I PURCHASE REPLACEMENT PARTS FOR MY WERNER LADDER?
Werner Co. offers replacement parts for products manufactured by Werner Co. only. If you cannot find the
replacement parts you are looking for on www.wernerco.com, please contact Customer Service at 888-523-3370.
When ordering replacement parts, you will need to provide the Werner Co. Model Number and a description of the
part you need.
CAN I OBTAIN PARTS FOR MY KELLER LADDER?
Replacement Parts for Keller Ladders purchased after the year 2000 are available by contacting Customer Service at
888-523-3370.
CAN I PURCHASE A REPLACEMENT SECTION FOR MY EXTENSION LADDER?
For safety reasons, Werner Co. does not offer replacement of the individual sections of an extension ladder.
HOW CAN I REPAIR MY DAMAGED LADDER OR DOES WERNER CO. OFFER A LADDER
REPAIR SERVICE?
Werner Co. does not recommend repairing a damaged ladder and does not offer a repair service through the
company.
DO YOU OFFER A WARRANTY ON YOUR LADDERS?
Werner Co. does not have a written warranty on their products. However, we do stand behind the quality of our
products.
WHY ARE PAIL SHELVES NOT ON ALL FIBERGLASS LADDERS?
The unique design of our multi-functional top eliminates the needs for pail shelves in most cases. However, there are
a limited number of models available with pail shelves. Pail shelves are also available as an accessory. Refer to www.
wernerco.com for more information and options.
DO YOU OFFER CUSTOM ATTIC LADDERS WITH VARIOUS ROUGH OPENINGS?
While Werner Co. offers a large selection of attic ladders in various lengths and material, they are designed to fit
standard rough openings of: 22-1/2“ x 54”, 25” x 54”, 25-1/2” x 64” & 30” x 54”.
DO I NEED FALL PROTECTION IF I AM USING A LADDER?
Fall protection must be provided for employees climbing or working on FIXED LADDERS above 24 feet. 29 CFR
1926.1053(a)(19) states that fall protection must be provided whenever the length of climb on a fixed ladder equals
or exceeds 24 feet.
FREQUENTLY ASKED QUESTIONS