WIRESPEED ADSL MODEM USER GUIDE PN 030-300166 Rev. A June, 2001 ©2001 Westell, Inc.
WireSpeed Single-User User Guide CONTENTS WIRESPEED MODEM USER GUIDE ................................................................................................................. 1 OVERVIEW ........................................................................................................................................................ 1 WebShare Benefits .....................................................................................................................................
WireSpeed ADSL Modem User Guide IP Address ............................................................................................................................................ 29 Subnet Mask ......................................................................................................................................... 29 Domain Name System (DNS) Primary ................................................................................................. 29 Domain Naming System (DNS) Secondary..
WireSpeed ADSL Modem User Guide WIRESPEED MODEM USER GUIDE OVERVIEW With over one million Westell WireSpeed (TM) modem users and valuable experience, Westell has developed our newest Westell WireSpeed ADSL Ethernet modem. Westell's WireSpeed ADSL Ethernet modem uses existing home or office phone lines to provide reliable, high speed internet access.
WireSpeed ADSL Modem User Guide WIRESPEED INSTALLATION The WireSpeed operates up to 300 feet (91.4 meters) from a PC or Ethernet hub over 100-Ohm, Category 5 cable. For installation on a wall surface, follow the instructions below. If you are not installing the unit on a wall surface, skip this section. Installing on Hollow Drywall Surfaces (Optional) To mount the WireSpeed to a wall: 1. Obtain two pan-head screws (one #8 and one #6) and two #4 - #8 wall anchors (not provided). 2.
WireSpeed ADSL Modem User Guide 6. The Link LED should be solid green indicating that the modem connection has been made. (See Figure 3.) 7. During use, a pulsing yellow Activity LED indicates that data is being transmitted and received on the Ethernet interface. 8. Proceed to “Setting Up Your WebShare Account” on page 11 to configure the software. ADSL LINE ON/OFF SWITCH POWER CONNECTOR ETHERNET Figure 1.
WireSpeed ADSL Modem User Guide Table 1. WireSpeed Connectors Connector Name Connector Type LINE 6-pin (RJ-11) modular jack POWER ETHERNET 3-pin mini-DIN connector 8-pin (RJ-45) jack Description POTS/DSL is used to connect the telephone jack with ADSL Connects power cord Connects to PC or 10BaseT hub Table 2. LINE Connector Pinouts LINE Pinouts (RJ-11) Pin # 1, 2, 5, 6 3 4 Not Used DSL Tip DSL Ring Table 3.
WireSpeed ADSL Modem User Guide LED Indicators The LED indicators shown in Figure 3 are used to verify the unit’s operation and status. Connections are located on the side Power Ready Link Activity Figure 3.
WireSpeed ADSL Modem User Guide WEBSHARE INSTALLATION UTILITIES Running WebShare Installation Utilities Account parameters must be added to WebShare before connecting to your ISP or Corporate LAN.
WireSpeed ADSL Modem User Guide 3. Read the license agreement, then click Yes if you accept the agreement. Figure 5. License Agreement 4. The Function Selection screen appears. Three options are available: Figure 6. Function Selection CAUTION Do not select the default option! 5. Select the second option, Setup PC only. Note: Option 1, Download WebShare modem software, is the default and is for software upgrades only.
WireSpeed ADSL Modem User Guide 7. The Choose Destination Location window shows the location where user documentation will be placed. (The documentation file is named Webshare_Usr_Gd.pdf.) Figure 7. Choose Destination Location 8. Click Next. The Choose Adapter window appears. (Note: This screen will NOT appear if your computer has only one adapter.) Figure 9. Choose Adapter 9. Click the option button for your network adapter, then click Next.
WireSpeed ADSL Modem User Guide 10. The Setup Complete window appears. Setting changes will not take effect until the computer has been restarted. 11. Select Yes I want to restart my computer now to restart the PC. Note: Before clicking Finish, remove the Westell CD-ROM from the CD-ROM drive. Figure 8. Setup Complete This completes the basic WebShare setup process. When your computer restarts, the WebShare Home Page will appear.
WireSpeed ADSL Modem User Guide Disabling Autodial (For Internet Explorer users.) A browser is typically set to dial into an ISP connection automatically when the browser is launched. In order to access the Internet through your “always-on” ADSL line, the autodial feature must be disabled. Dial-Up Settings Your Connection dial-up setting must be set to Never dial a connection. Follow this procedure to verify and/or change your dial-up setting: 1. 2. 3. 4. 5. Click Start > Settings, click Control Panel.
WireSpeed ADSL Modem User Guide SETTING UP YOUR WEBSHARE ACCOUNT The WebShare Icon This section shows you how to set up your initial WebShare account. The installation program will also place a WebShare icon on your desktop. The icon will assist you in setting up your WebShare account. WebShare Figure 10. The WebShare Icon NOTE: The Home Page may also be accessed by opening the browser, typing 192.168.0.1 in the address bar (location bar) and pressing ENTER.
WireSpeed ADSL Modem User Guide Figure 12. Configure Account Window The Description is a word or phrase created to identify the account. For example, the following parameters were obtained from a service provider: User ID: Snape@inet Password: ****** With the following user-defined input: Account Description: Account 2 The Account Description is the name that will appear on the WebShare Home Page under PPP Connections. 3. 4. 5.
WireSpeed ADSL Modem User Guide 3. In the User ID field, enter the user ID obtained from your ISP. Figure 13. Configure Account Dialog Box 3. Click Save to commit these values to WebShare. 4. The Configure Account window closes and a new entry appears under PPP Connections on the Home Page. Figure 14. PPP Connections To add more PPP accounts, repeat the configuration process described above. WebShare holds a maximum of eight accounts.
WireSpeed ADSL Modem User Guide Only one account may be active at a time. Establishing a session for an idle account while another session is active will disconnect the currently active session. Figure 15. Session Conflict Warning The Session Conflict warning indicates that a session is already active.
WireSpeed ADSL Modem User Guide Using Auto-Redirection With Westell’s WireSpeed Auto-Redirection feature, the modem detects and informs users of connection problem. If a problem is found, the modem displays a Web page on the browser that identifies the problem. The Help screen offers possible solutions. Auto-Redirection will detect the following conditions: Auto-Redirect Message No PPP Session Established (Figure 40) Possible Causes An account has not been created. An account was set up incorrectly.
WireSpeed ADSL Modem User Guide CONNECTING TO AN ACCOUNT Verify that the Ready LED of the modem is solid green and at least one PPP account has been created before activating a PPP session with your ISP. Activating a PPP Session To activate a PPP session, follow these steps: 1. Click the Connect button of the PPP account to be activated on the Home Page as shown in below. Figure 16.
WireSpeed ADSL Modem User Guide 2. In the Connect window enter your password (received from the ISP) for the User ID of that account. (A valid password must start and end with something other than a space.) Figure 17. Connect Window NOTE: Checking the Save password and enable Auto-Reconnect checkbox on the Connect window instructs WebShare to save your password. You will not be prompted for a password when using this connection in the future.
WireSpeed ADSL Modem User Guide When a PPP session becomes active, the WebShare Home Page will show a Disconnect button in place of the Connect button in the PPP Connections section. The icon replaces the icon signifying that a PPP session has been established. The PPP Status window turns green and displays the connected Account.
WireSpeed ADSL Modem User Guide Disconnecting from a PPP Session Your PPP connection remains live unless you disconnect it. Use the following procedure to disconnect an active PPP connection. Procedure: 1. Return to the WebShare Home Page. Use any of the following methods: • • • 2.
WireSpeed ADSL Modem User Guide ADVANCED CONFIGURATION This section covers the WebShare Management Interface features and includes instructions on changing WebShare settings. Restarting WebShare When adding, deleting, or modifying WebShare settings, the modem must be restarted for the changes to take effect. When WebShare is saving information and issues a "Please wait ..." warning, wait until the screen returns to an active state before continuing.
WireSpeed ADSL Modem User Guide THE WEBSHARE MANAGEMENT INTERFACE The Management Menu Selecting the WebShare icon on the desktop activates your web browser and establishes a home page for WebShare. A Management Menu is located in the left portion of your home page. It provides links to the other management pages available for configuration, status, control and other operation information for WebShare.
WireSpeed ADSL Modem User Guide The Home Page The WebShare Home Page provides access to all of the configured PPP accounts and allows users to establish connections, create accounts and edit accounts. This is the same screen you used when you set up an account on page 11. Figure 24.
WireSpeed ADSL Modem User Guide Edit Button The Edit button allows users to change settings for an account. Note: User ID and passwords are usually assigned by the service provider. Users may freely change the account Description. Connection Status The Status column indicates the connection status of each PPP account. This icon shows that the account is INACTIVE. (No connection established.) Click Connect to activate the connection. This icon shows that a PPP account is ACTIVE.
WireSpeed ADSL Modem User Guide Diagnostics Accessing the Main Diagnostics Page Select the Diagnostics menu item from the WebShare management menu to display the Diagnostics page. The figure below shows the Diagnostics window before any diagnostic tests have been performed. Figure 26. Diagnostics Window Test All The Test All button will execute all of the tests sequentially beginning with the Self-Test and ending with PING. NOTE To get a valid PING result, you must enter an IP address in the PING fields.
WireSpeed ADSL Modem User Guide The figure below shows the Diagnostics window returned after clicking the Test All button and providing PING IP address values. Figure 27. Diagnostics Window (Sample values. Actual data may vary.) Self-Test This test button starts a testing process that verifies the integrity of all PPP account information. Messages: • Success: All stored information verified correctly. • Failure: An error was detected in the stored PPP account information.
WireSpeed ADSL Modem User Guide IP Remote Router This test button initiates a test that pings the remote IP address linked by the PPP session establishment. Messages: • Success: A response was obtained from the remote IP address. • No PPP Connection: No link found between the modem and the central office equipment. • Failure: No response from the remote IP address. PING This test button initiates a ‘ping’ to any host IP address specified in the PING data fields.
WireSpeed ADSL Modem User Guide The New Software Installation Page This screen is reserved for installing future software upgrades. Westell will provide instructions with new upgrades. Figure 28.
WireSpeed ADSL Modem User Guide The LAN Advanced Configuration Page Accessing the LAN Advanced Configuration Dialog Box The LAN Advanced Configuration dialog box is accessed by selecting the LAN Advanced menu item from any of the WebShare management windows. The LAN Advanced Configuration dialog box displays the local Ethernet characteristics including the IP address, subnet mask, DNS proxy IP addresses, and the state of the DHCP server.
WireSpeed ADSL Modem User Guide IP Address The Internet Protocol (IP) address is a unique 32-bit number used to identify the host computer connected to a TCP/IP network. The value of the IP Address is represented in a dotted decimal format. WebShare assigns 192.168.0.1 to this address by default. This value may be changed to any valid IP address e.g. an existing address assigned for local LAN administration.
WireSpeed ADSL Modem User Guide LAN PC IP Address This IP address serves two purposes. If DHCP is enabled, this is the IP address that will be assigned to the DHCP client computer. If Static NAT is enabled, this is the IP address to which that traffic will be directed. The default value is 192.168.0.10. Inactivity Timer Timeout WebShare provides an Inactivity Timer that closes an active PPP session if there has been no traffic through the modem from or to any user.
WireSpeed ADSL Modem User Guide VPI/VCI settings Figure 30. LAN Advanced Configuration Window Changing VPI/VCI Settings CAUTION Do not change your VPI/VCI settings unless instructed to do so by your service provider! Current VPI/VCI settings are located on the LAN Advanced window. To change them, type the correct numbers in the fields provided and click the Save button at the bottom of the screen. The setting change will not take place until the modem has restarted. Follow the on-screen instructions.
WireSpeed ADSL Modem User Guide VIRTUAL PRIVATE NETWORK SUPPORT Your WireSpeed modem supports Virtual Private Networks (VPN). VPN allows users working at home or at an off-site location to create a direct “tunnel” to a corporate LAN server. The VPN is a point-to-point connection between the user’s computer and another network (usually a corporate LAN). This direct connection avoids much of the Internet congestion and allows secure communication and encryption.
WireSpeed ADSL Modem User Guide Creating a VPN Connection After you have installed VPN, you must create a new connection in Dial-Up Networking. NOTE: You need the host name or IP address of your corporate LAN (or other service provider) to make this connection. Check with the administrator of the server to which you are trying to connect to get this information. Some systems may require DNS settings for VPN connections. Check with the system administrator.
WireSpeed ADSL Modem User Guide Creating a VPN Connection for Windows 2000 To connect to a VPN server on a corporate LAN, you need to first make sure that you are connected to the Internet by connecting to your ISP. Connecting to the Internet puts you on the same worldwide Internet backbone where the corporate VPN server is connected. Next, you make a second connection to create a VPN connection. To create this second connection to the corporate server, follow this procedure: 1.
WireSpeed ADSL Modem User Guide 3. On the Public Network screen, select the option Do not dial the initial connection. Click Next. Figure 32. The Public Network Screen 4. On the Destination Address screen, type the host name or IP address of the corporate LAN to which you are connecting. Click Next. Figure 33. Destination Address The Connection Availability screen appears.
WireSpeed ADSL Modem User Guide 5. On the Connection Availability screen, click the option Only for myself. Click Next. Figure 34. Connection Availability 6. Follow the on-screen instructions to finish the wizard.
WireSpeed ADSL Modem User Guide When you use your connection, by default you will only have the option to type your user name and password. Domain Option A corporate LAN connection may prompt remote users for a domain name for full access to features such as corporate e-mail and file sharing. To add the domain option, follow these steps: 1. Click your connection icon (or click Start, point to Settings, Network and Dial-up Connections and click your connection name). 2. The Connect To dialog box opens.
WireSpeed ADSL Modem User Guide Using a VPN Connection (Windows 2000) After configuring the connection, follow these steps to establish a connection: 1. Double-click the icon in the Dial-Up Networking folder or click the shortcut on your desktop. 2. The Connect to window appears. (The name of your connection appears in the title bar.) Type the User name and Password. If using the domain option, type the Logon domain name.
WireSpeed ADSL Modem User Guide CONFIGURING VPN FOR WINDOWS NT This section describes how to create and set up PPP/PPTP Dial-Up connections for Windows NT. NOTE: Make sure that Microsoft Service Pack 3 has been installed on your computer before creating PPTP tunnel sessions. Installing PPTP for Windows NT Before you create VPN connections, install the PPTP networking protocol as follows: 1. From the Windows taskbar, click Start > Control Panel > Network. 2. The Network window appears.
WireSpeed ADSL Modem User Guide Creating a New VPN Phonebook Entry for Windows NT The following procedure tells how to create a VPN Phonebook entry for use with a corporate LAN or dial-up transport. A VPN connection contains the IP address of a PPTP server and the user account information for that server. WebShare allows you to create and store up to eight accounts for VPN and other types of connections. To create a VPN connection to a server on your corporate LAN: 1.
WireSpeed ADSL Modem User Guide Disconnecting a VPN Connection Use these steps to close a PPTP tunnel: 1. Click the connection icon for the tunnel you wish to close. 2. Click Disconnect. The VPN connection to your service provider or corporate LAN has been disconnected.
WireSpeed ADSL Modem User Guide The WebShare About Page The About page provides the model number and version information for WebShare. This information is necessary when calling for technical support. (Sample data shown below--your information will vary.) Figure 37. WebShare About Window (Actual data may vary.) WebShare Help The Help feature on the WebShare Management Menu is context-sensitive. Clicking Help will display information about the page you are currently on.
WireSpeed ADSL Modem User Guide TROUBLESHOOTING Software Installation If you have more than one adapter, the following screen appears: Figure 38. Choose Adapter Click the option button for the network card the modem is connected to. Click Next. The IP Address Settings screen appears. Figure 39. IP Address Settings If you know there is a conflict with the default IP Address and Subnet settings, adjust the defaults. Click Next. The Reboot Required screen appears.
WireSpeed ADSL Modem User Guide Auto-Redirection Screens With Westell’s WireSpeed Auto-Redirection feature, the modem detects and informs users of connection problem. If a problem is found, the modem displays a Web page on the browser that identifies the problem. The Help screen offers possible solutions. In each situation, the Web page displayed informs the user as to the nature of the problem and possible solutions. In cases where the user is trying to access a specific URL (example: http://www.Westell.
WireSpeed ADSL Modem User Guide No DSL Connection If the modem is unable to detect a DSL connection, Auto-Redirect will display the No DSL Connection page: Figure 41. No DSL Connection Solutions: • Make sure the DSL cable is plugged into the DSL jack. • Check all modem connections. • Make sure your service provider has activated your DSL account.
WireSpeed ADSL Modem User Guide Authentication Failure When the user ID and/or password are typed incorrectly, Auto-Redirection will present the following Authentication Failure page: Figure 42. Authentication Failure In addition to the Auto Redirection screen, your browser may return an Invalid User error message. Click OK to close the browser error message. Solutions: • Check the spelling of the user ID and password carefully. • Make sure CAPS LOCK is not on.
WireSpeed ADSL Modem User Guide Can’t Find Server (RAS) This page appears when the connection is lost. On occasion, your service provider’s equipment may undergo maintenance or experience difficulty. If the modem loses an established connection, the following page will appear: Figure 43. RAS Not Available If the modem cannot find the server, this page will appear: Figure 44. RAS Not Responding Solutions: In either case, wait a few minutes and try again.
WireSpeed ADSL Modem User Guide WebShare Error Messages This section describes possible WebShare error messages and how to correct them. The figure below shows an example of an error message. Figure 45. Example of Error Message E1000 – WebShare Proxy Router Not Connected Description: The WireSpeed Proxy Router (ADSL Modem) has not achieved synchronization. The router may take several minutes to achieve synchronization. Remedy: Check the DSL cables and connections.
WireSpeed ADSL Modem User Guide Figure 46. WebShare IP Default Reset Utility Dialog Box (Actual data may vary.) 1. On the WebShare IP Default Reset Utility dialog box, click the Default Reset button to restore the factory default values. The following message appears: Figure 47. IP Default Reset Dialog Box 2. Click OK to return to the default settings. NOTE To reinstall the WebShare software on the modem, follow the WebShare Installation Utilities on page 6. On the Function Selection screen (see Fig.
WireSpeed ADSL Modem User Guide PRODUCT ASSISTANCE AND GENERAL INQUIRIES Westell Customer Support For technical assistance, contact: Westell Customer Support 750 North Commons Drive Aurora, Illinois 60504 Phone: 1-630-375-4500 Fax: 1-630-375-4931 Web Address (Westell’s Web Store): www.westell.com Product Return DO NOT return damaged merchandise to Westell until you have first obtained a Return Material Authorization (RMA) from Westell.
WireSpeed ADSL Modem User Guide PRODUCT SPECIFICATIONS ROUTING • Dynamic Host Control Protocol (DHCP) - Automatic or Manual Local Address Assignment • Network Address Translation (NAT ) • DNS Proxy Implementation TRANSPORT AND APPLICATION PROTOCOL SUPPORT • TCP, UDP, ICMP, SMTP, NNTP, FTP, HTTP, HTTPS, SSL, DNS, PPTP • Support for PPTP VPN tunnel through NAT router • Bridge PPPoE from PC simultaneously with NAT router PPPoE session.
WireSpeed ADSL Modem User Guide AUTO-REDIRECTION DETECTS: • No PPP session • No DSL sync/connection • No remote access server (RAS) • Authentication failure (wrong user ID/password) 030-300166A 52 Product Specifications
WireSpeed ADSL Modem User Guide APPENDIX MAC AND LINUX SUPPORT The WebShare Installation Utility will not run on Macintosh or Linux computers. However, computers running Macintosh and Linux operating systems can be installed on a network that is using WebShare by simply configuring the Macintosh or Linux computer to support DHCP. Once DHCP is enabled simply attach the computer to the network hub, launch the browser and begin surfing. To enable access to WebShare, launch the browser and enter the URL 192.
WireSpeed ADSL Modem User Guide INDEX Installation of Account PPP PC Setup Utility, 6 Installing VPN, 32 IP Address, 29 IP Router, 26 A About Page, 42 Account Information Setup, 11 Account Parameters, 11 Activating a PPP Session, 16 Adding a WebShare Account, 12 ADSL Modem, 25 Autodial, 10 Autodial, disabling, 10 Auto-Reconnect, 17 Auto-redirection, Authentication Failure, 46 Auto-redirection, Can’t Find Server, 47 Auto-redirection, intro, 15 Auto-redirection, No DSL Connection, 45 Auto-redirection, No PP
WireSpeed ADSL Modem User Guide VPI/VCI changes, 31 VPI/VCI parameters, 30 VPN for Windows 2000, 34 VPN for Windows 98/Me, 32 VPN for Windows NT, 39 VPN support, 32 030-300166A W WebShare Home Page, 22 WebShare icon, 11 55 Index
WireSpeed ADSL Modem User Guide REGULATORY INFORMATION FCC COMPLIANCE NOTE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
WireSpeed ADSL Modem User Guide the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. CAUTION Users should not attempt to make such connections themselves, but should contact the appropriate electrical inspection authority, or electrician, as appropriate.
WireSpeed ADSL Modem User Guide Publication WireSpeed ADSL Modem User Guide PN 030-300166 Rev. A Revised June, 2001 © 2001, Westell, Inc. All rights reserved. Printed in USA. Westell, Inc. 750 North Commons Drive Aurora, Illinois 60504 USA Web site: www.westell.com Trademarks WireSpeed™ and WireSpeed Pro™ are trademarks of Westell, Inc. All other trademarks are owned by the respective companies.
